WARREN — Hundreds of texts pleading for help in 2007 as a gunman made his way through the Virginia Tech campus were sent to 911, only to disappear into the ether.

The tragedy left emergency responders wondering if more lives could have been saved if the messages had been answered by trained dispatchers and then passed on to law enforcement, Ernie Cook, director of the Trumbull County 911 Center, said.

A vision for the next generation of 911 services … READ MORE

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