NASHVILLE—After years of work, Real-time text (RTT) solutions are being used in 911 centers today, and the technology’s flexibility could portend a future in which RTT is used to support emergency calling beyond the deaf and hard-of-hearing communities, APCO panelist...

SAFECOM and the National Council of Statewide Interoperability Coordinators (NCSWIC) would like to congratulate Mark Buchholz on his award. During the Spring SAFECOM Bi-Annual Meeting on May 10, 2023, in Pasadena, California, the Cybersecurity and Infrastructure...

ST. LOUIS – An internal memo distributed to St. Louis police officers—and obtained by the FOX Files—reveals there were not enough dispatchers in the city this past Saturday evening. A portion of the memo reads, “Please keep in mind that we have one dispatcher handling...

As part of a pilot program that rethinks some responsibilities traditionally handled by police, a community crisis response team run out of the Long Beach Department of Health and Human Services has started responding to some 911 calls related to behavioral health and...

NASHVILLE, Tennessee – Public safety telecommunicators utilizing APCO’s IntelliComm software can now quickly direct 9-1-1 callers during time-critical cardiac emergencies to the closest automated external defibrillator (AED). The life-saving advancement comes from the...

LOUISVILLE, Ky. (WDRB) — When people in Louisville are desperate for help, they call 911. But there are times when those calls for help are put on hold. Copyright 2023 WDRB Media. All Rights Reserved.

RapidDeploy yesterday announced Lightning, the company’s mobile application that is designed to support providing first responders in the field with 911 call information and supplementary data—including video feeds—automatically, beginning with a multiyear, statewide...

.

Safety Shield provides a "wearable panic button" for schoolteachers and administrators that instantly alerts 9-1-1 while simultaneously sounding a campuswide silent alarm to school personnel. READ FULL ARTICLE

CALHOUN COUNTY, MI (WNWN/WTVB) – Calhoun County Consolidated Dispatch Authority is providing support for dispatchers in the form of Hope, a dog from the organization Canines For Change. Hope is a one-year-old Goldendoodle who is nearly complete in her certification...

For immediate release HOLBROOK — Director Steve Hooke is pleased to announce that the Holbrook Regional Emergency Communications Center was awarded nearly $17 million in grants for Fiscal Year 2024 from the Massachusetts State 911 Department. The grant programs award...

The City of Long Beach Department of Disaster Preparedness and Emergency Communications, responsible for the delivery of the City’s Police, Fire and Emergency Medical Services, is launching their “Help Us Help You” campaign to reduce the number of non-emergency calls...

JACKSON, Miss. (WLBT) - The city of Jackson and its police department say they are making changes that will speed up the time it takes for you to receive emergency services. Wednesday, Mayor Chokwe Antar Lumumba and Interim Police Chief Joseph Wade went before the...

ST. LOUIS, Mo. (KMOV) - A former 911 dispatcher is pleading with St. Louis City to fix what she calls a broken system with a skeleton crew for a call center. “When I left, we were holding calls for 2 to 3 hours,” says retired 911 police dispatcher Maureen Ramsey. “We...

NEWARK, N.J. — The man needed help, but he didn’t want help. Suffering from a mental illness with nowhere to go but Newark Penn Station last month, the man could have been forced by police into a squad car or an ambulance and hauled away. Instead,...

Valley emergency responders and the residents they serve are getting additional tools to help with timely response, in instances where seconds matter. Last week, the East Central Emergency Network, which handles the 911 system in Columbia and Montour counties,...

With FirstNet, schools can immediately notify 911 with critical information.

The future of first responder communications is undergoing a significant transformation, thanks to the advent of Public Safety-LTE (Long Term Evolution). This technology is revolutionizing emergency services worldwide, providing a more efficient and reliable...

Santa Clara County government’s largest union, Service Employees International Union Local 521, representing more than 12,000 workers, announced July 28 it had reached a tentative agreement on a labor contract providing an effective 13% in wage increases over three...

The new national number for mental health emergencies—988—has been contacted five million times across the country since it was introduced a year ago July 9, according to national data.