Comm Center News
Public Safety receives feedback about app from Student Government Council (NY)
Bill Kerry, director of the Ithaca College Office of Public Safety and Emergency Management, discussed the creation of a Public Safety app with the Student Governance Council on Feb. 3 at a meeting held in the Public Safety office. Kerry said that...
NENA Welcomes Establishment of NG9-1-1 Interoperability Oversight Commission
13 hours ago (0 Comments)Posted by: Chris NussmanThe nation’s leading 9-1-1 organization is welcoming the establishment of an independent body to encourage greater interoperability in Next Generation 9-1-1 (NG9-1-1) systems.
Together with other stakeholders, the National Emergency Number Association (NENA) will participate in the new NG9-1-1 Interoperability Oversight Commission, an independent body that will oversee key programs related to interoperability in NG9-1-1, including the PSAP (Public Safety Answering Point) Credentialing Agency (PCA) and the NG9-1-1 Forest Guide.
The PCA will address the need for Public Key Infrastructure (PKI) to manage secure credentials within the 9-1-1 industry. A PKI is a set of policies and certificate-issuing bodies that cooperate in establishing trust so that entities in a sensitive industry can communicate securely. The PCA is a root Certificate Authority (CA) that sits at the root of the NG9-1-1 PKI. This is the same model used by the STIR/SHAKEN system to authenticate telephone calls, and also used by the global aerospace industry, the United States cable television industry, the U.S. Federal Government and others. The PKI is required to be established under standards developed for NG9-1-1, such as the NENA i3 core services standard.
The Forest Guide is another service required by the major standards for NG9-1-1, including work published by the Internet Engineering Task Force (IETF) and NENA, to help with location-based routing when the local system can’t find a destination. In NG9-1-1, a caller’s location is typically used for location-based routing to connect a caller with the correct Public Safety Answering Point (PSAP). When the local system fails to find the right PSAP for a call, it will query the Forest Guide for help. Current standards envision one Forest Guide will exist for each large region, such as United States or Canada. The Federal Communications Commission’s Task Force on Optimal PSAP Architecture (TFOPA) has also called for a Forest Guide for the United States, with independent governance.
These new services are critically important and will require ongoing, stakeholder-driven oversight, which will be provided by the NG9-1-1 Interoperability Oversight Commission. The commission will oversee the development and operation of both services, including budgets, policies, management procedures and any fees. Seats on the commission will reflect all affected stakeholders, including 9-1-1 authorities, commercial providers, standards development groups, elected officials and 9-1-1 operators.
“This is a landmark moment for public safety,” said Brandon Abley, Technical Issues Director for NENA. “The PCA and Forest Guide are critically important services, and the Commission will make sure stakeholders can trust how they are operated. NENA will have no direct control over these entities, allowing for fully independent oversight. We’re following the exact same model used in other critical industries.”
NENA is actively soliciting volunteers to sit on the commission. An open letter with submission instructions is available here, and the bylaws for the Commission are here.
Northwest Central Dispatch System Chooses Comtech for Next Generation 9-1-1 (NY)
MELVILLE, N.Y.--(BUSINESS WIRE)--Feb 5, 2020-- February 5, 2020 -- Comtech Telecommunications Corp. (NASDAQ: CMTL) announced today, that during its second quarter of fiscal 2020, its subsidiary, Comtech Solacom Technologies, Inc., which is part of Comtech’s Commercial...
Pinellas settles lawsuit over shoddy construction at $81 million Public Safety Complex (FL)
After an 18-month legal battle, Pinellas County settled a lawsuit with contractors over poor construction in the Public Safety Complex — an $81 million fortress built to withstand a Category 5 hurricane. Last week, the county withdrew the lawsuit and reached a $1.1...
Currituck County breaks ground on $23 million Public Safety Center (NC)
The Public Safety Center is being constructed in Maple, on a site in Community Park near the Regional Aviation and Technical Training Center. When it is completed in early 2021, the facility will house all of Currituck County’s public safety departments under one...
Worcester City Council Preview: Fire Department Review and Replacing Public Safety System (MA)
WORCESTER – The Worcester City Council meets Tuesday night, February 4. Ahead of each City Council meeting, ThisWeekinWorcester.com [TWIW] will provide a preview to help keep readers informed of the on-goings of the city’s governing body. Each preview will highlight...
Nashville still waits for answers on if dispatch errors engendered change (TN)
Nearly two years since the mass shooting at an Antioch Waffle House when police were dispatched to the wrong restaurant, Nashvillians are still awaiting answers on any changes made at the Emergency Communications Center. When attorney's deposed the 9-1-1 director, she...
After 19,500 calls in 2019, Plymouth County Communications Center to add another dispatcher (IA)
LE MARS, Iowa (KTIV) - The Plymouth County Communications Center received over 19,500 calls in 2019 with 6,000 of those being 911 calls. Now they are planning to add another dispatcher to the team to help with future calls like that. According to Plymouth County...
SPECIAL REPORT: A day in the life of a 911 dispatcher (NE)
Omaha, NE — They’re the voice that could be your lifeline on the worst day of your life. 911 dispatchers are calm. They’re quick thinking. And they’re stressed. Really stressed. The phone rings and right away someone is crying for help. Michelle Hatch can hear this...
Brady Strite is Franklin County’s Employee of Month For January (PA)
Franklin County Emergency Services Telecommunicator Brady Strite is the county’s Employee of the Month for January. County commissioners announced Strite’s selection last week. Strite, a county employee since March 2019, was one of 10 nominees for January’s...
NG9-1-1 RFP Considerations Document Now Available
NG9-1-1 RFP Considerations Document Now Available
1 hour ago (0 Comments)Posted by: Chris NussmanThe NENA Request for Proposal Considerations Information Document is intended for 9‑1‑1 authorities that have made the decision to issue an RFP for the purpose of procuring all or part of a Next Generation 9‑1‑1 system. This document recommends a structure and content to guide a project team that has been given the charter to develop an RFP. It anticipates that other work has been done and decisions have been made that support the development of the RFP. Implementation of this document will assist 9‑1‑1 authorities in developing an RFP to procure elements of an NG9‑1‑1 system, including PSAP Functional Elements, NG9‑1‑1 Core Services, GIS data and services, and Management Information System (MIS) data collection and reporting.
AT&T installs tower in Rauchtown (PA)
RAUCHTOWN — After approximately a year of working with Crawford Township Supervisors to insall a tower within the township AT&T customers and FirstNet subscribers in Rauchtown got a big boost in wireless connectivity. AT&T added a new cell tower to enhance the...
New Cell Tower Brings Coverage to Red Cliff (MN)
A new cell tower on the Red Cliff Band of Lake Superior Chippewa reservation has been the talk of the town for some time. In this rural area, poor connection has long been a problem for residents, tourists and first responders. But, after years of planning and months...
Hearing the call: MACC Dispatch is the hub of first response (WA)
MOSES LAKE — “I can’t understand you when you yell into the phone, I need you to breathe,” a dispatcher at the Multi Agency Communications Center, also known as MACC Dispatch, says calmly into the receiver. A caller, breathless, has just dialed 911 to report a violent...
911 Dispatcher (CO)
Summit County 911 Center in Frisco, Colorado accepts applications on an ongoing basis for regular full-time professional 911 Dispatchers. SC 911 Center offers an exciting opportunity for a career in 911 dispatching where you may be an integral part of a high...
Fort Stewart-Hunter Army Airfield upgrades 911 call center, enables victims to text for help (GA)
Reaching a new milestone in an ongoing effort to modernize the 911 call center serving Fort Stewart and Hunter Army Airfield, these military installations are the first nationwide that can provide emergency assistance through text messages. According to Benjamin...
Charleston County names new deputy administrator of Public Safety
Chief Deputy Eric Watson has been named the new deputy administrator of Public Safety for Charleston County, officials said. He will oversee Emergency Medical Services, the county’s 911 consolidated dispatch, Emergency Management and the Awendaw Fire Department once...
Maine dispatchers noticing a surge in mistaken 911 calls (ME)
WINDHAM, Maine — Dispatchers at the Cumberland County 911 Center said 30 to 40 percent of its emergency calls are misdials. “I would say we have about five to ten a shift,” said dispatcher Maria Jensen. Even with those numbers, she and the rest of the dispatchers are...
What to do if there is a 911 outage (MI)
KALAMAZOO, Mich. — People in nearly half the counties in Michigan were unable to make 9-1-1 calls early Friday morning. An outage hit dispatch centers in Barry, Ionia, Kalamazoo, and tens of other counties. The network provider for 9-1-1, Peninsula Fiber Network, was...
Sebastian County moves forward seeking dispatchers (AR)
At a 911 board meeting held Jan. 28, the Association of Public Safety Communications Officials International (APCO) gave a presentation to potentially assist the board in meeting criteria for Act 660, which is new legislation to establish the public safety act of...
Upcoming Webinar
4.9 GHz Band: Review of the FCC Order
On October 22, 2024, the Federal Communications Commission (Commission) released its Eighth Report and Order (Eighth R&O) regarding utilization of the 4940-4990 MHz (4.9 GHz) band that protects incumbent users as requested by us, the Public Safety Spectrum Alliance (PSSA). This Eighth R&O addresses a number of issues related to the use of this band by public safety. Please join us for a briefing on this order and how it impacts public safety.
This presentation will be led by Chief Jeff Johnson (ret) and Attorney Jason Karp, one of the nation’s leading experts in public safety spectrum regulations.
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