Comm Center News
Technology, Training Help Police Communicate, Serve The Public (TX)
The Muleshoe Police Department has been undergoing training and making transitions to programs that will allow them great accessibility to information so that they can better serve the public.“We just transitioned to FirstNet through AT&T,” McHone said. “It...
After outcry over proposed cell tower in Sawtooths, officials say they’ll ‘vet options’ (ID)
Idaho officials say they are weighing stakeholder concerns following outcry over a proposed cellular tower lease on state-owned land near a popular outdoor recreation area. The 195-foot tower would be built near the Sawtooth Fish Hatchery on endowment land...
FirstNet Engagement Workshops (GA)
(ATLANTA) – The FirstNet Engagement Workshop will provide a hands-on opportunity for your agency to engage with the First Responder Network Authority to analyze how the network's products and services can support your mission, communications capabilities, and...
Commissioners ‘ashamed’ of CenturyLink after 911 system outage in Page (AZ)
PAGE, AZ — Members of the Arizona Corporation Commission told CenturyLink the company has about a month to fix service issues in Page before they take the next step that could lead to legal action against the company. According to Page's city manager, there have been...
200% increase in 9-1-1 calls following quake (Cayman Islands)
Cayman’s 9-1-1 emergency call centre experienced a 200% increase in calls in the hour following last week’s 7.7 magnitude earthquake, according to officials. The calls were from people reporting small fires, the smell of gas and alarms going off, as well as sinkholes...
Montgomery Township recap: Police dispatcher promoted, another hired (PA)
MONTGOMERY TWP — In an emergency, the first person you talk to when calling 911 may be the most important. Montgomery Township's officials greeted two of those key dispatchers last week, formalizing the appointment of a new police dispatcher and an upgrade in...
County 911 eyes wireless way to link dispatchers (OH)
LISBON — After a recent problem with an AT&T maintenance outage made it impossible for the dispatchers at the county’s 911 answering centers as well as other dispatcher to communicate with each other, the county 911 Emergency Service Committee on Thursday approved...
Arapahoe County 911 dispatchers join the ranks of first-responders (CO)
Arapahoe County’s emergency dispatchers will receive more money and better benefits after they were designated Wednesday as first-responders just like sheriff’s deputies, firefighters and paramedics. The move for the 36 dispatchers who answer 911 calls and communicate...
Woodbury County funding repairs to The Security Institute (IA)
SIOUX CITY, Iowa — Western Iowa Tech's Security Institute is looking for help from the county for a major repair project. That building hosts Woodbury County's communications center and emergency management offices. The college is looking to make repairs to the...
Dublin residents’ deadline for emergency notifications approaching (OH)
Residents who want to receive emergency alerts from the city of Dublin will need to register by Feb. 15. The city has used Code Red for the past 11 years for its Dublin Emergency Calling System, said Lindsay Weisenauer, public-affairs officer for the city. The...
Rombach, Weber are Recognized for Excellence by Wood River Police Department (IL)
WOOD RIVER - The Wood River Police Department has recognized two key members of its staff as both Officer of the Year and Telecommunicator of the Year. Detective Brent Rombach and Records Supervisor Arron Weber were the two recognized. "Detective Rombach was...
Should Tequesta join the shared 9-1-1 center in Palm Beach Gardens? Council weighs pros, cons (FL)
JUPITER — From around Northlake Boulevard to the Martin County line, every town along the coast uses the same 9-1-1 dispatch and police communications service — except Tequesta. That would change under a proposal by Tequesta Police Chief Gus Medina at a...
Ontario Provincial Police, public safety radio channels to be encrypted (Canada)
ONTARIO – The Public Safety Radio Network (PSRN) in Ontario, a network of radio infrastructure that is used by public agencies and emergency responders in the province, is set to go silent to the public’s ears by 2023 as the network is modernized and upgraded to use...
Accidental calls made easy by SmartPhones waste time and resources at 911 call centers (WI)
GREEN BAY, Wis. (WFRV) — Accidental emergency calls have become a costly problem at the Brown County 911 Center. “We have to spend our time and resources on seeing where and how that call came in,” Cullen Peltier, Director of Brown County Public Safety Communications...
‘Revolutionary’ U of R launches online mental health resource for public safety personnel (Canada)
When former correctional officer Michelle McKeaveney's mental health spiralled into an operational stress injury (OSI), online therapy wasn't an option. Last Wednesday, however, the U of R released a new online tool for public safety personnel throughout Saskatchewan....
Public Safety receives feedback about app from Student Government Council (NY)
Bill Kerry, director of the Ithaca College Office of Public Safety and Emergency Management, discussed the creation of a Public Safety app with the Student Governance Council on Feb. 3 at a meeting held in the Public Safety office. Kerry said that...
NENA Welcomes Establishment of NG9-1-1 Interoperability Oversight Commission
13 hours ago (0 Comments)Posted by: Chris NussmanThe nation’s leading 9-1-1 organization is welcoming the establishment of an independent body to encourage greater interoperability in Next Generation 9-1-1 (NG9-1-1) systems.
Together with other stakeholders, the National Emergency Number Association (NENA) will participate in the new NG9-1-1 Interoperability Oversight Commission, an independent body that will oversee key programs related to interoperability in NG9-1-1, including the PSAP (Public Safety Answering Point) Credentialing Agency (PCA) and the NG9-1-1 Forest Guide.
The PCA will address the need for Public Key Infrastructure (PKI) to manage secure credentials within the 9-1-1 industry. A PKI is a set of policies and certificate-issuing bodies that cooperate in establishing trust so that entities in a sensitive industry can communicate securely. The PCA is a root Certificate Authority (CA) that sits at the root of the NG9-1-1 PKI. This is the same model used by the STIR/SHAKEN system to authenticate telephone calls, and also used by the global aerospace industry, the United States cable television industry, the U.S. Federal Government and others. The PKI is required to be established under standards developed for NG9-1-1, such as the NENA i3 core services standard.
The Forest Guide is another service required by the major standards for NG9-1-1, including work published by the Internet Engineering Task Force (IETF) and NENA, to help with location-based routing when the local system can’t find a destination. In NG9-1-1, a caller’s location is typically used for location-based routing to connect a caller with the correct Public Safety Answering Point (PSAP). When the local system fails to find the right PSAP for a call, it will query the Forest Guide for help. Current standards envision one Forest Guide will exist for each large region, such as United States or Canada. The Federal Communications Commission’s Task Force on Optimal PSAP Architecture (TFOPA) has also called for a Forest Guide for the United States, with independent governance.
These new services are critically important and will require ongoing, stakeholder-driven oversight, which will be provided by the NG9-1-1 Interoperability Oversight Commission. The commission will oversee the development and operation of both services, including budgets, policies, management procedures and any fees. Seats on the commission will reflect all affected stakeholders, including 9-1-1 authorities, commercial providers, standards development groups, elected officials and 9-1-1 operators.
“This is a landmark moment for public safety,” said Brandon Abley, Technical Issues Director for NENA. “The PCA and Forest Guide are critically important services, and the Commission will make sure stakeholders can trust how they are operated. NENA will have no direct control over these entities, allowing for fully independent oversight. We’re following the exact same model used in other critical industries.”
NENA is actively soliciting volunteers to sit on the commission. An open letter with submission instructions is available here, and the bylaws for the Commission are here.
Northwest Central Dispatch System Chooses Comtech for Next Generation 9-1-1 (NY)
MELVILLE, N.Y.--(BUSINESS WIRE)--Feb 5, 2020-- February 5, 2020 -- Comtech Telecommunications Corp. (NASDAQ: CMTL) announced today, that during its second quarter of fiscal 2020, its subsidiary, Comtech Solacom Technologies, Inc., which is part of Comtech’s Commercial...
Pinellas settles lawsuit over shoddy construction at $81 million Public Safety Complex (FL)
After an 18-month legal battle, Pinellas County settled a lawsuit with contractors over poor construction in the Public Safety Complex — an $81 million fortress built to withstand a Category 5 hurricane. Last week, the county withdrew the lawsuit and reached a $1.1...
Currituck County breaks ground on $23 million Public Safety Center (NC)
The Public Safety Center is being constructed in Maple, on a site in Community Park near the Regional Aviation and Technical Training Center. When it is completed in early 2021, the facility will house all of Currituck County’s public safety departments under one...
Upcoming Webinar
4.9 GHz Band: Review of the FCC Order
On October 22, 2024, the Federal Communications Commission (Commission) released its Eighth Report and Order (Eighth R&O) regarding utilization of the 4940-4990 MHz (4.9 GHz) band that protects incumbent users as requested by us, the Public Safety Spectrum Alliance (PSSA). This Eighth R&O addresses a number of issues related to the use of this band by public safety. Please join us for a briefing on this order and how it impacts public safety.
This presentation will be led by Chief Jeff Johnson (ret) and Attorney Jason Karp, one of the nation’s leading experts in public safety spectrum regulations.
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