Two 911 Communicator shift partners of the DeKalb Emergency Communications District have been commended for their exemplary performance in handling an influx of emergency and non-emergency calls on a night of heavy rain and flooding last month. Stephanee Wright and...

Tim Tenyeck’s day at work as a 911 dispatcher took a sudden turn when a women called with a weird question. She wanted to order pizza and he quickly realized that she must’ve dialed the wrong number. But the woman on the other side, Tiffany Urban, had done...

PHOENIX (3TV/CBS 5) – The Arizona Department of Public Safety is now lead by Col. Heston Silbert. Officials with the department confirmed Thursday that Silbert has officially taken over in the role as director of DPS. The former director, Col. Frank Milstead will...

The Executive Vice Chairman (EVC), of the Nigerian Communications Commission (NCC), Prof. Umar Garba Danbatta, has revealed that the commission has facilitated the establishment of the Emergency Communications Centres, ECCs, across the country. He said the...

It is too easy to take 911 telecommunicators for granted because they are at the ready every day to assist people when an emergency arises, but that is not the case for Ridgeway residents Terry Simpson and Marie McGuire. They think of Warren County 911...

The Village is migrating away from the current Code Red emergency notification system, to Rave Alert / Smart911. Public Safety Officials strongly encourage residents and businesses to register for the no-cost service that issues emergency notifications, and provides...

Washington — Legislation that would prevent the T-Band spectrum – a public safety radio network intended to ease communication among first responders in 11 metropolitan areas – from being auctioned to other users has garnered support from International...

NENA is pleased to announce that the new Enhanced PSAP Registry and Census (EPRC) service has completed its beta period and enters its first stable release. The EPRC provides the ability to find 24×7 call transfer information for any PSAP in the United States and its territories. The EPRC completely replaces the legacy NENA PSAP Registry (NPR), and requires issuance of unique credentials to each NENA validated user.
It is imperative that all legacy NPR users obtain new credentials (ID and Password) for the EPRC as soon as possible, since access and familiarization with the new EPRC is necessary before the old NPR is turned down soon. Users both old and new can find instructions to register for the EPRC at eprc.nena.org.
The EPRC is GIS-forward with a modern visual user interface, and it works like most popular mapping programs. Queries can include simply pointing on a location on a map or inputting coordinates, a community name, landmark or address. Filters are available to inquire for specific PSAP characteristics, and in addition, users have the ability to draw a map boundary around a specific geographic area and view applicable PSAP info within that boundary. 
Another new feature is web form to update changes to PSAP data. Updates are reviewed by a human before activation in the live database. This feature is available to Public Safety and 9-1-1 Authority users.
The EPRC includes a robust REST API, and any interested developers familiar with ArcGIS Server applications are encouraged to inquire with NENA for more information. The EPRC also allows users to export data to a CSV. 
The EPRC is free to access to any public safety personnel. Commercial entities with a valid public safety function, such as vendors in the 9-1-1 industry and certain types of call centers, can also access the EPRC subject to terms and conditions. EPRC data is not made available for and can never be used for marketing purposes.
All current and new PSAP Registry users should register and be familiar with the EPRC as soon as possible. You may contact 911eprc@nena.org with any questions or comments.

Milwaukee (WDJT) — Milwaukee police are looking to track down 25-year-old Denzil Crosby in connection to crash that killed 911 dispatcher Deborah Harris. Police describe Crosby as a black male, standing 6’2″ tall, weighing 260 pounds, with brown hairs and black,...

NENA Seeks Applicants for Open Education Advisory Board Position
4 hours ago   (0 Comments)Posted by: Chris NussmanNENA seeks to fill a vacancy on the Education Advisory Board (EAB) with a NENA member in good standing who possesses the desire and dedication to become part of the team charged with carrying out NENA’s educational mission.
Candidates are required to be 9-1-1 professionals that are members of NENA in good standing, of good moral character, and possess the skills necessary to support and direct NENA’s educational mission and goals. Candidates holding the Emergency Number Professional (ENP) certification are preferred.
Learn more about the commitments associated with serving on the EAB at nena.org/eab-purpose.
Applications are due by Friday, April 3. Click here to apply.

Washington — Legislation that would prevent the T-Band spectrum – a public safety radio network intended to ease communication among first responders in 11 metropolitan areas – from being auctioned to other users has garnered support from International...

Free Webinar on the Importance of Professional Relationships
9 hours ago   (0 Comments)Posted by: Chris NussmanBy Your SideWednesday, March 25 | 3PM Eastern (live) or On-DemandFREE for NENA Members | Not a member? Join today to receive access!Click here to register!
Good relationships, techniques to overcome common barriers, and the ability to leverage relationships for professional and comm-center growth are essential to a successful career in 9-1-1. Join us for this hour-long webinar as we explore:
The types of professional relationships formed in 9-1-1;
Relational opportunities in the PSAP, between centers, and with stakeholders like vendors, technicians, customers, and service providers; and
Success stories that highlight the power of relationships.
Presenters: Kimberly Clark, ENP – Salt River (AZ) Police Department | Erika Wilson, ENP – Albuquerque (NM) Police Department | Michelle Potts – Chandler (AZ) Police Department
CEUs: Attend this webinar and receive one-half ENP re-certification point towards the ten-point maximum for NENA courses in the Professional Development CEU/Course Credits section.
Can’t attend on the 25th? Register now and you will receive an email after the live presentation with instructions for accessing the on-demand webinar archive.
Webinar Access Info: Dial-in and web-access details provided automatically via email upon registration.
Questions? Contact Amanda Tegtmeyer with the NENA Education team.

Kane County declared a Public Health Emergency today (Tuesday, March 17, 2020) that will allow the Kane County Health Department “to shift resources quickly to assist affected residents, businesses and communities” affected by the coronavirus pandemic, while...

On Monday, the board voted unanimously approving a contract with Baycom Inc., which upgrade the system to simulcast very high frequency radio signals from four sites: Roger Prange Center, police headquarters, on Green Bay Road; the Sheridan Road tower; Doubletree Inn;...

HOT SPRINGS -- Federal funds are available to expand the Garland County sheriff's office's patrol division, providing a chance of funding the county denied the department last year. The U.S. Department of Justice's Community Oriented Policing Services, or COPS, grant...

Flathead County is reconsidering another mill levy to help fund the 911 Emergency Communications Center, six years after a ballot measure fell short. County Administrator Mike Pence said the new levy would be similar to the 2014 measure that would have created a...

DOUGLAS COUNTY, Ore. — A CenturyLink phone service outage is taking place in Doulas County that is affecting approximately 674 customers in the Drain and Yoncalla areas, according to the Douglas County Sheriff's Office. The outage may prevent residents in those areas...