Comm Center News
VERDE VALLEY CORONAVIRUS HEROES: In their own words, dispatchers describe pandemic challenges (AZ)
COTTONWOOD – Asking people over the phone about personal health circumstances never gets easier, emergency dispatchers say. Of course, what has been easy, for any first responders, during the COVID-9 pandemic? Marie Carpenter, the manager of the Cottonwood Police...
Project improves communication for first responders (OH)
On June 1, Champaign County EMS and fire agencies will start the process of transitioning to the Multi-Agency Radio Communication System (MARCS) with County Dispatch. MARCS is a 700/800 MHz radio and data network that utilizes state-of-the-art trunked technology to...
Freemasons honor dispatchers with free lunches Friday (NY)
CANTON — Many people don’t think of that voice on the other end of the line, the one that is there, only when you need it, when there is an emergency, when you don’t know where else to turn, the one that answers, “9-1-1.” But on Friday, members of the St. Lawrence...
Henry County to build emergency communications tower in Hampton (GA)
The county approved a measure earlier this year setting the stage for the construction of a cell tower at 233 Richard Petty Boulevard, pending city approval. The purpose of the move is to build a tower at a higher elevation for improved an expanded coverage of the...
Honored: Columbia 9-1-1- Communications District (OR)
Columbia 9-1-1- Communications District, the sole Public Safety 9-1-1 Answering Point (PSAP) and dispatch center for all public safety agencies based in Columbia County, has been recognized by RQI Partners and the Resuscitation Academy Foundation as a “Resuscitation...
Highway patrol dispatcher helps woman stop her runaway SUV (OH)
CAMBRIDGE, Ohio (AP) — A wild ride on an interstate in central Ohio came to a safe end when a highway patrol dispatcher calmly instructed a driver how to stop her runaway SUV. State troopers tried to clear traffic away from the vehicle. Police dashcam video posted on...
Emergency Communications, Police Get $1.6M in FEMA Funding Obligations (Puerto Rico)
Communications systems used to handle emergencies on the island as well as several Puerto Rico Police buildings will benefit from over $1.6 million in grants awarded under FEMA’s Public Assistance program. Emergency communication systems in Guayanilla, Isabela,...
Public Safety Advocate: Lack of Broadband PTT Interoperability, T-Mobile, Ligado
Recently, there has been a flurry of articles in the press, on Twitter, and on LinkedIn touting the advantages of Push-To-Talk over Broadband (PTT over LTE) and stressing that PTT over broadband is ready for primetime, which appears to be true with a few caveats. It is also true that multiple FirstNet-Certified broadband PTT applications are available, including three that currently interoperate with each other. However, there is no requirement for all PTT solutions to interoperate with one another, therefore it is unlikely we will see complete inter-vendor interoperability anytime soon. In a sense, this lack of inter-vendor interoperability is defeating a basic purpose for FirstNet, which is to provide a fully interoperable Nationwide Public-Safety Broadband Network (NPSBN) to enable any agency to call for assistance from any other agency in the United States and for the responding agency be able to communicate en route to keep in touch with its own Emergency Communications Center (ECC) and with the requesting agency.
The public-safety community knew for years that the lack of Land Mobile Radio (LMR) interoperability was creating agency-to-agency coordination issues and in some cases even resulted in loss of lives and property. Thus, more than 25 years ago, the quest for an NPSBN began. Congress created FirstNet in 2012, but it did not go live until 2018. Today there are a million-plus FirstNet users with more joining weekly. Push-to-talk is still the most heavily used FirstNet feature, and companies are working diligently to more easily and quickly integrate FirstNet PTT with LMR PTT.
Push-To-Talk on FirstNet
The articles touting PTT over broadband are generally correct in that audio quality is good and PTT access speeds are good. FirstNet’s new PTT offering (FirstNet PTT) is very fast with great audio, and meets the 3GPP Mission-Critical Standard (MCPTT). At the moment, FirstNet PTT is lacking some MCPTT features including the ability to cross-connect with LMR PTT, but this will come and the emergent product should be a robust, functional PTT system. The 3GPP standard for off-network, unit-to-unit communications modes has been met by MCPTT with LTE ProSe. However, anyone who has worked with LMR off-network communications will tell you that today’s version of ProSe does not begin to meet distance-between-units requirements for off-network PTT. ProSe unit-to-unit communications are measured in yards while LMR PTT is measured in miles. Even so, the MCPTT flavor of PTT appears to be well thought-out and implemented.
If FirstNet PTT were the only PTT available on FirstNet (Built with AT&T), I would have no concerns. However, the list of FirstNet-Certified PTT applications and other non-certified products using FirstNet continues to grow. The 3GPP standard states than in order to be 3GPP-compliant, the PTT system must both be hosted within the network and provide for off-network communications. At present, this would include FirstNet PTT and Kodiak’s (Motorola) Enhanced PTT (EPTT) if its claims to meet the 3GPP requirements prove true. However, last time I looked, Enhanced PTT does not include ProSe or any other off-network solution, thus it does not meet 3GPP MCPTT standards. Note that while both of these PTT solutions are hosted within the network, they are not able to interoperate with each other.
Broadband PTT offerings that are not hosted within the network are called “over-the-top applications.” While over-the-top applications servers do not necessarily reside within the physical FirstNet network, they are compatible across multiple LTE networks. ESChat, the over-the-top vendor with the greatest number of FirstNet customers, was recently awarded a large PTT contract with the Department of Justice (DOJ). Tango Tango provides over-the-top PTT service to mostly smaller departments, as does Orion, and BeOn and L3 Harris have recently begun offering service over FirstNet. FirstNet-Certified-over-the-top PTT applications include ESChat, VIA by JPS, Tango Tango, and Orion. (L3 Harris BeOn is not currently certified.) All these applications interoperate with all LTE wireless networks, and ESChat, VIA, and Tango Tango currently interoperate with each other. FirstNet PTT and Kodiak EPTT are network-integrated PTT applications and are FirstNet-Certified, however, they cannot interoperate with each other or with other LTE PTT network applications. In summary, today it appears there are seven different flavors of PTT running on FirstNet.
That takes us back to the fact that FirstNet was created to provide a fully-interoperable nationwide broadband platform. With so many PTT vendors competing for FirstNet customers, the PTT portion of FirstNet looks like LMR’s lack of interoperability. The TCCA keeps running “plug-fests” and insisting that many PTT vendors meet the interoperability criteria as set forth, yet none of this interoperability has made its way to FirstNet. The 3GPP needs to resolve the issue of interoperability between “FirstNet-Certified” 3GPP PTT applications the over-the-top PTT applications mentioned above.
For the record, the 3GPP does not normally pass standards for applications, it passes standards that directly affect LTE and now 5G networks. Perhaps the industry has placed too much emphasis on the first 3GPP standard for an application and now needs to turn its attention to what public safety requires in the field for day-to-day and incident-based push-to-talk services, including interoperability among and between the different flavors of PTT that have been certified by FirstNet (Built with AT&T).
Where Do We Go from Here?
We now have really good PTT on FirstNet and, in fact, on most LTE networks. We have really good PTT on LMR but in many different portions of the spectrum. The goal should be to figure out how to have all or most of these cross-communicate with the other PTT offerings. One solution would be to simply mandate a single PTT vendor’s product, but that would cause a real problem for many public-safety agencies that have their favorite PTT systems installed and working. Next would be to install two PTT applications on a FirstNet device. I have the Motorola system and ESChat set up on mine. The problem with that is if you do not look at your phone quickly enough you can’t be sure which PTT network is calling. Time is of the essence during an incident and having to figure out which PTT to use delays communications.
That leaves the most obvious choice, which is to require all vendors’ PTT on FirstNet to interoperate with all the other vendors’ PTT— without undue delays in set-up and PTT access time. Several vendors on FirstNet have already figured out how to work with the others so the current interoperability hold-up is not technical. Since vendors are not keen on sharing, it is, if I dare use the word, political. For many years, the P-25 standard was not truly a standard because vendors built to the standard and then piled on nice additional features and functions. While they can say they built to the standard, only their P-25 hardware will work with their system. This is no longer the case today but it took far too long to resolve the issue.
In the case of PTT on FirstNet, we do not have the luxury of time to see how things shake out. We are in the midst of a nationwide pandemic, wildfire and hurricane seasons are upon us, and the mid-west continues to be pelted with tornadoes and floods. During these times, more incidents will become multiple-agency events. As of today, while the FirstNet network is common to many agencies, the flavor of PTT used by a responding agency over the network may not be compatible with the PTT used by the requesting agency.
In light of the fact that Southern Linc’s own Ericsson Mission-Critical PTT is currently unable to communicate with FirstNet PTT MCPTT or other vendors’ PTT, and Verizon’s Kodiak PTT is not compatible with FirstNet’s Kodiak PTT, it quickly becomes evident we have an interoperability issue on par with what we faced for years in the LMR world. Politics aside, these interoperability issues must to be resolved.
Perhaps a short-term solution would be to combine FirstNet’s new FirstNet PTT, which meets MCPTT standards, with an over-the-top PTT application. This would enable a greater number of agencies to cross-communicate using PTT on FirstNet. Further, the over-the-top application could be quickly and easily downloaded to be used by any responding agency for the duration of the incident. While this would not provide 100% compatibility, it would provide better interoperability than what FirstNet PTT users have today.
T-Mobile and Ligado
When offered a great deal remember, caveat emptor. T-Mobile seems to have made good on its pre-merger promise of free 5G service to the public-safety community. However, when you compare characteristics you will find many things you benefit from with FirstNet are glaringly missing. First and foremost is full pre-emption and priority. T-Mobile’s answer as published in a FierceWireless Communications article shows how much T-Mobile does not understand about pre-emption and priority. T-Mobile uses “Wireless Priority Service” (WPS) with a separate enrollment process through the Department of Homeland Security (DHS). All first-responder voice lines are eligible for WPS. T-Mobile highly recommends that WPS be added for optimum voice performance. Each first-responder organization must sign up with DHS to have a DHS Point of Contact (POC).
WPS is a long-standing service that provides dial-up priority. However, “WPS priority” is not the same as “pre-emption and priority,” which means priority to the extent of pre-emption from the device, to the cell site, over the network. T-Mobile mentions nothing about a separate core, whether it will throttle data during a major incident or, in fact, if it will provide more than what it calls “priority on the network.” The FierceWireless article states, “According to public safety and FirstNet advocate Andrew Seybold, the Government Accountability Office (GAO) released a ruling in April where the GAO determined T-Mobile could not meet public-safety requirements as established in a Request for Qualification issued by the Court Services and Offender Supervision Agency (an independent federal agency).” It appears T-Mobile does not plan to provide a way to identify members of the first-responder community, while FirstNet has its own PLMN-ID, which is a SIM-card number that identifies the user as a member of the first-responder network. And there is no mention in the T-Mobile announcement about Quality of Service.
I am sure those at T-Mobile who hatched this plan were not around in 2010 to 2012 when T-Mobile and Sprint filed comment after comment with the FCC asserting public safety did not need the 10 MHz of additional spectrum it was seeking for what is now FirstNet. Nor do they remember the website “Connect Public Safety Now” that was sponsored and populated by T-Mobile and Sprint that was anything but friendly to the public-safety community. I guess the folks at T-Mobile would just as soon we would all forget how much time and effort they spent in their attempt to wrestle the D Block away from pubic safety so it could be auctioned without any public-safety special access requirements.
The public-safety community—not Congress, the FCC, or The FirstNet Authority—determined that the network would be a single, nationwide network under the oversite of The FirstNet Authority. As a result, any issues, omissions, or other items that do not meet the terms of the contract will be handled by only one vendor. There will be no finger-pointing or blaming another network operator for causing a problem and there will be a fast, efficient way to identify and resolve issues. No broadband network vendor other than AT&T showed any interest when the network was put out to bid and no other broadband vendor responded. Now that FirstNet has become a huge success for the public-safety agencies, everyone else wants a piece of the pie they had spit out.
Ligado
Several times I have stated that I believe the FCC Commissioners made two very bad decisions in April. The first was to permit the entire 6-GHz critical-communications microwave band to be used for unlicensed WiFi 6 systems. The second, which has the potential to cause havoc to the public-safety community, the military, the FAA, and every person who carries a smartphone, was to permit Ligado Networks (previously LightSquared) to build a “low-power” network adjacent to spectrum used to receive signals from the GPS satellites.
We fought this battle in 2012 when LightSquared wanted to use the spectrum for a high-power LTE broadband system. That battle was fought and finally won by those who understood the technology used in GPS receivers that listens for a very slight amount of signal and that they can lose the ability to hear those signals if the noise level on the spectrum is raised even a little. I have included a link to one of my “Tell It Like It Is” columns that contains a quote I want to share with you. “What this really says is: We don’t care if we interfere with GPS receivers; it is not our fault but the fault of the receivers, which should not be afforded any protection in any event; this is our spectrum and we want to use it for a purpose for which it was not intended regardless of the outcome. I cannot believe that this document was well received at the FCC, and to me it shows how desperate LightSquared is becoming as it digs a deeper hole for itself, or rather a number of holes.”
In 2012 we had an FCC that listened to its engineers, responded to industry engineers, and even ran interference tests. That FCC concluded there was no way to protect GPS signals from spillover caused by using the LightSquared, now Ligado, spectrum for other than what is was designated. This FCC has approved Ligado’s request and as LightSquared before, Ligado seems to be saying damn the torpedoes, full speed ahead. Our Department of Defense (DOD), the military, and others filed objections to no avail. Now that this has been approved by the FCC, it can only be overturned by Congressional action. Will it be overturned? I’m not so sure, but if we start seeing levels of interference that disrupt our GPS system it will mean no first responders, military agencies, the FAA, or any companies or citizens will be able to rely on the accuracy of GPS locations displayed on their devices. It will probably take this level of interference to convince Congress to intercede and undo the damage that has been done.
Winding Down
By the date states and territories had to decide whether to opt-in to FirstNet or build their own FirstNet-compliant network, all fifty states and all U.S. territories had opted-in. (Note: opting into FirstNet did not obligate all agencies within the state or territory to use FirstNet; local agencies can choose to join or not join FirstNet.) According to an article in MissionCritical Communications in May, FirstNet (Built with AT&T) has launched in three Pacific territories: American Samoa, Guam, and the Commonwealth of Northern Mariana Islands.
FirstNet is providing portable sites and working with local broadband network operators that are making FirstNet available to these territories. Guam was the first territory to opt in and AT&T has contracted with NTT Docomo to build Guam’s FirstNet-compatible network. Docomo, one of the largest broadband network operators in Japan, provides cell service to Guam and signed on to provide FirstNet services. The new portable cells sites have been delivered to the three Pacific territories because typhon season is approaching and FirstNet wanted to ensure these territories will have portable sites in place when they need them.
Meanwhile, AT&T and the Fraternal Order of Police (FOP) have formed an education partnership to show law enforcement in the field how to get the most benefit from using FirstNet. This educational partnership should provide a good model for other public-safety agencies and their member organizations. It is especially vital as Next-Generation 9-1-1 (NG911) is rolled out that those in the field know how to access all the data, video, and other information the combination of NG911 and FirstNet can provide during and after incidents.
As the public-safety community continues in its efforts to ensure the safety of all those living and working in the United States, we are seeing new ways to deploy assets including several 911 centers providing work-at-home capabilities for some in an effort to respond to incoming calls while keeping those who tend to the calls safe. As we come out of this pandemic, I am sure some of the accommodations being implemented by the public-safety community will be reviewed, assessed, and will become permanent changes in the way public-safety communications and services are delivered.
Meanwhile, it is important for all citizens to understand that the public-safety community is working through the hazards as it continues to protect life and property. All of us need to abide by rules put in place in our states, cities, and counties not only for our own wellbeing but also for the wellbeing of those providing the services we need to survive.
Until next month…
Andrew M. Seybold©2020, Andrew Seybold, Inc.
Council voices support for county 911 funding levy (MT)
Whitefish is showing its support for a potential levy that would support the Flathead County 911 Emergency Communications Center. City Council last week passed a resolution showing its support for a ballot initiative that would create a mill levy to assist in funding...
Police Save Woman 1300 Kilometres Away (Canada)
The efforts of two Saint John police officers helped save the life of a woman 1,300 kilometres away in Ontario. It all started Tuesday afternoon when the Saint John Public Safety Communications Centre received a call from Kids Help Phone. They said a suicidal woman...
Bricken looks to save county $750K in 911 billing (TN)
State Rep. Rush Bricken briefed the Coffee County Commission on his proposed bill on Capitol Hill concerning funding of 911 facilities during their recent meeting. The proposed bill (HB 2520) will change the way Coffee County 911 District (Coffee County Communications...
Department of Public Safety subverts legislature, moves 911 dispatch center to Palmer (AK)
The Department of Public Safety (DPS) recently made a deal with the City of Palmer to build a new 911 dispatch center in Palmer. It was announced at a May 12 meeting of the Palmer City Council. But the origins and background of this deal reveal there is much more to...
Updated dispatch deployed in Bella Vista (AR)
BELLA VISTA -- Emergency dispatchers are working with an updated system providing more detailed maps and allowing for more rapid deployment. Administrative Lt. Ryan Harmon said the new system, Intrado Viper, is the standard system for all of Benton County's public...
Volunteer for the Canadian Civic Location Data eXchange Format Working Group
Volunteer for the Canadian Civic Location Data eXchange Format Working Group
Friday, May 22, 2020 (0 Comments)Posted by: Chris NussmanAs Canada moves to a NENA i3 based NG9-1-1 infrastructure nationally, there is a need to create a Canadian profile for the PIDF-LO to convey civic locations in a common standardized form across the country, interoperable with neighboring countries also moving to NG9-1-1. The focus of this new Working Group is to provide a deliverable standard that represents the Canadian profile of PIDF-LO to its addressing standards, with consideration to the depiction of non-addressed locations (e.g. cross streets, natural formations, etc.), as appropriate. The CLDXF-CA Working Group also considers possible impacts to the NENA NG9-1-1 GIS Data Model for potential inclusion in version 2 of the NENA Standard for NG9-1-1 GIS Data Model.
Addressing expertise and practitioners from Canada are sought to join the Working Group, as well as experts from the United States, particularly those who were involved in developing the US CLDXF. This Working Group meets Mondays at 2PM Eastern starting Monday, 15 June, 2020.
Click here to join!
FirstNet Helps Tennessee Public Safety Respond to Tornado Damage (TN)
By Billy Freeman, FirstNet Authority Senior Public Safety Advisor, and Gerald Risner, FirstNet Authority Senior Public Safety Advisor
Throughout the night on March 2-3, 2020, a supercell thunderstorm traveled through the middle of Tennessee, producing several violent tornadoes that wrecked multiple buildings and took several lives. Shortly after midnight on March 3, an EF-3 tornado with winds up to 165 miles per hour carved a path over 50 miles long through Nashville, severely damaging the local airport. As the supercell moved east, an EF-4 tornado touched down near Putnam County, producing winds up to 175 miles per hour – the strongest tornado the nation has seen in nearly three years.
The EF-4 tornado destroyed over 100 structures, including part of a local public safety radio tower. With this critical component damaged, responders turned to FirstNet to communicate and carry out damage assessment. READ MORE
Preckwinkle Issues Veto Of Resolution To Share Addresses Of COVID-Positive Individuals With First Responders (IL)
On May 21, 2020, the Cook County Board of Commissioners narrowly passed Item No. 20-2378, that calls for Cook County Department of Public Health to temporarily share addresses of COVID-19 positive patients to municipal first responders through Public Safety Answering...
Commissioners reject radio comms proposals (TX)
Proposals to upgrade the county’s radio communications made it to the chopping block after being placed on the Cooke County Commissioners’ Court meeting agenda for the third time in recent weeks. On Monday, May 18, members of the court unanimously agreed to reject all...
Law enforcement access to COVID-19 patient details sparks controversy (TN)
A national investigation by The Associated Press found that there has been widespread information sharing between emergency dispatchers and public health officials across the U.S. concerning individuals testing positive for COVID-19. Per the AP, local...
Tensions high as commissioner and mayor discuss failing emergency communications equipment (TN)
Tensions were high at the Hawkins County commission’s May 18 meeting, as Commissioner Mike Herrell and County Mayor Jim Lee clashed over the county’s plan to replace the failing emergency communications equipment. This equipment has been the ‘talk of the town’ for...
Cook County Board Votes To Release COVID-19 Patient Addresses To First Responders (IL)
CHICAGO (CBS) — Cook County commissioners voted Thursday to release the addresses of confirmed COVID-19 patients to first responders. Commissioners voted 9-7 with one abstention for the resolution to share the addresses as a safety measure for healthcare...
Upcoming Webinar
4.9 GHz Band: Review of the FCC Order
On October 22, 2024, the Federal Communications Commission (Commission) released its Eighth Report and Order (Eighth R&O) regarding utilization of the 4940-4990 MHz (4.9 GHz) band that protects incumbent users as requested by us, the Public Safety Spectrum Alliance (PSSA). This Eighth R&O addresses a number of issues related to the use of this band by public safety. Please join us for a briefing on this order and how it impacts public safety.
This presentation will be led by Chief Jeff Johnson (ret) and Attorney Jason Karp, one of the nation’s leading experts in public safety spectrum regulations.
REGISTER
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