GREEN BAY, Wis.(WFRV)- For one week, Brown County has been using a new operating system called FLEX. “FLEX is our computer aided dispatch system, which is kind of the heart of the operation,” said Cullen Peltier Director of Public Safety Communications for Brown...

A La Porte County 911 dispatcher is hailed a hero after delivering her first baby over the phone. Melissa Elder has only been a La Porte County 911 dispatcher for about a year now. To successfully aid a couple in giving birth and help them administer CPR, she says, is...

Mineral County Sheriff Mike Toth is lobbying for new equipment for the county's 911 center. The current equipment at the 911 emergency call center, known to most as ‘dispatch’, at the Mineral County Sheriff’s Office was installed in 2008. “It’s on life support,” Toth...

BATAVIA — Genesee County is almost at full strength among its Emergency Dispatch Center staff, with one vacant part-time dispatcher position expected to be filled in about a week. COVID-19 and its potential impact on staffing is never far from the administration’s...

Mayor Ted Wheeler, who serves as police commissioner, Monday said he’s asked the police chief and director of 911 emergency communications to provide him with data on police response times to emergency calls before the end of the year as he fields complaints from...

The Lower Rio Grande Valley Development Council (LRGVDC) is one step closer to becoming a 9-1-1 Emergency Communication District (ECD) after the city of Pharr recently approved a resolution in support of its creation.   “It’s a benefit to everyone,” said Eleazar...

Angela Yoxall-Hurlburt, a 36-year-old New Havener and second-generation 911 call operator and dispatcher, died from an apparent heart attack Monday evening, becoming the second city emergency call center worker to pass away so far this year. Yoxall-Hurlburt had worked...

BROWN COUNTY, Wis. (WBAY) - It’s all systems go, much to the relief of Brown County first responders and dispatchers. Nearly two years ago, Action 2 News first told you about major problems when the county tried switching to a new computer dispatch system, causing...

CHICAGO – A beloved Chicago 911 dispatcher for the final 33 years has handed away from COVID-19. Guadalupe “Lupe” Lopez handed away Monday after contracting COVID-19 a couple of months in the past. OEMC is extremely saddened to verify that one among our 9-1-1...

NORWALK — Thanks to a levy that was approved last year, Huron County residents are about to get a new and improved system for 9-1-1 calls. The new 9-1-1 system will be ready early next year, said Tacy Bond, 9-1-1 coordinator at Huron County’s Emergency Management...

Based on a true story. A rookie 911 dispatcher receives a bizarre phone call, plunging him into a horrific waiting game. [VIDEO on YOUTUBE]

WICHITA FALLS, Texas (TNN) - The Wichita Falls Police Department is congratulating one of their own for some outstanding work this year. They’ve named Steven “PJ” Pickle, one of their dispatchers, as the 2020 telecommunicator of the year. We here at News Channel 6...

MONROE, CT — Monroe received approval for a $128,205 Small Town Economic Assistance Program (STEAP) grant to replace its public safety radio communications system. First Selectman Ken Kellogg said voters approved over $1 million for this project at a Town Meeting...

PARMA, OH—An unexpected outage last week at the Cuyahoga Emergency Communications System (CECOMS) led to a Parma family in desperate need of medical attention calling 9-1-1 without anyone picking up. “On Nov. 5 at 4:10 a.m., CECOMS experienced an...

The Jackson County Emergency Management Agency has a new communications and command trailer that can be used in times of crisis to help all of North Alabama. This trailer can communicate with different agencies in times of disaster or at large-scale events. Jackson...

They are the calm and steady voice on the end of an emergency call, guiding people through some of the worst moments of their lives. But behind that voice is a pain no one hears. "It's tough on the head … and I don't know of any dispatcher that's not affected," said...

HARRISONBURG, Va. (WHSV) - On Tuesday the Harrisonburg City Council voted to provide $700,000 in funding for the Harrisonburg-Rockingham Emergency Communications Center. The ECC is in need of those funds to start plans for a offsite backup dispatch center. The city...

Non-sworn Wheeling Police Dept. employee wages were increased by 2.5%, effective last May, and 2.75% effective this May after trustees approved a new collective bargaining agreement Nov. 2. Telecommunications employees, community service officers and records clerks...