New legislation in Tennessee gives all 911 operators across the state the resources to provide CPR instructions to callers in an emergency situation. The law went into effect January 1, 2021 and it provides quick training for all 911 tele-communicators in Tennessee....

SAN DIEGO — Texting emergency messages to 911 is now an option in San Diego County. The sheriff’s department said calling is still the fastest way to reach first responders. If you can’t make a call, you can now text 911 to reach police and fire rescue services...

The Spokane Regional Emergency Communications agency and the city of Spokane will not renew an agreement that provides the city’s fire dispatchers backup when they are short-staffed. Instead, the city will look to buttress its own staffing to avoid dipping below the...

DOVER-FOXCROFT — After a delay due to a snowstorm last month, initial work will start soon on a feasibility study for a Piscataquis County public safety radio system. During a Jan. 5 meeting of the Piscaaquis County Commissioners, Piscataquis County Emergency...

Should Ripon move its dispatch center to Fond du Lac County? That’s been one of the most contentious issues of 2020. While Police Chief Bill Wallner and Ripon Area Fire District Chief Tim Saul have noted they don’t think the move would jeopardize community safety,...

BLUE MOUND, Texas (CBSDFW.COM) – A police dispatcher and officer in the Tarrant County city of Blue Mound are being credited with acting fast to save a man from choking. A camera captured the event from inside the front door of a police station. When a man walked in...

The Riley County Health Department is beginning to vaccinate people who aren’t in health care but have jobs that affect public safety. Health department director Julie Gibbs said RCHD staff vaccinated emergency dispatch personnel and water treatment operators. She...

The computer dispatch function launched by Owensboro-Daviess County 911 early last year has helped fire and medical responders respond to scenes more quickly, dispatch center Director Paul Nave said this week. In February, the dispatch center implemented its text to...

Four days after the bombing on Christmas Day in downtown Nashville crippled cell service, internet and even key tools for law enforcement across a multi-state region, White County, Tennessee residents still struggled to get through to the...

Some FirstNet subscribers experienced service outages after the massive Dec. 25 explosion at AT&T’s Nashville network hub, but backup battery power at the facility and the use of deployable cell sites meant that many FirstNet users were able to communicate “within...

Over two years ago, when Atlanta Mayor Keisha Lance Bottoms announced a 30% pay raise for the city's police officers, it was heralded as a big win for department morale, recruitment and retention. Not included in that group of employees who got the...

BUTLER COUNTY, Ohio — The Butler County Sheriff's Office said it's investigating after its communications center systems were hacked. Sheriff Richard Jones said once they found the malware activity in the system, they started to investigate and restore operations and...

BELLE FOURCHE –– Although the Butte County Commission approved an updated three-year dispatch contract with Belle Fourche during its Dec. 15 meeting, the Belle Fourche City Council has yet to come to an agreement as the current contract expires Thursday. The city of...

This year, during a world-wide pandemic, Shawnee Communications Center processed thousands of calls for emergency assistance. Some of these calls for help were familiar, while others were new in nature and the way in which they were processed to maintain the safety of...

JACKSON, Miss. (WLBT) - Officials with the Jackson Police Department (JPD) say new software could increase wait times for individuals calling 911. JPD is integrating “New World Tyler Public Safety Solutions” software in its emergency dispatch department. The system...

BOWLING GREEN, Ky. (WBKO) -Following the explosion in Downtown Nashville on Christmas morning, some AT&T users in the South Central Kentucky area began experiencing service problems. This included 911 operators at the Bowling Green Police Department. Three...

The emergency dispatch service for the Graham police and fire departments on New Year's Eve is moving to Burlington.  Alamance County has two centers that dispatch responders when someone calls 911. Burlington has an emergency communications center at the...

This year, during a world-wide pandemic, Shawnee Communications Center processed thousands of calls for emergency assistance. Some of these calls for help were familiar, while others were new in nature and the way in which they were processed to maintain the safety of...

The City of Ferris has shifted their 911 dispatch service to Ellis County after three of their four dispatchers have been diagnosed with COVID-19. One of those to become ill, Mike Atwell, died earlier this month. “In a small community like this it impacts everybody...