Comm Center News

911 Call Centers and City Services Flooded with Calls (TX)

The last several days of winter weather have left 911 call centers and city services inundated with calls. The Dallas Police Dept. said they've received almost double the amount of calls compared to the same time last year. On Feb. 17, 2020, the department received...

911 Public Safety Dispatcher, in Salt Lake City (UT)

Working under general supervision of a Dispatch Communications Supervisor, incumbent receives incoming emergency and non-emergency calls requesting police, fire, and EMS assistance from the Salt Lake City 911 Communications Bureau. Operates telephone, radio and...

WSP Has Openings for 911 Dispatchers (WA)

For several years, my bonus daughter Katie was a 911 dispatcher based here in Tri-cities. She loved it and excelled at it. But there were certainly very stressful moments. She's focusing on being a mom right now, but I remember her saying that the benefits are...

Washington State Patrol dispatcher named JeffCom director

Jefferson County’s sole 911 communications dispatch center, JeffCom, recently welcomed the arrival of its new director Stacie Huibregtse.   Huibregtse is a Marine Corps veteran in addition to being a career dispatcher for the Washington State Patrol. Huibregtse...

Public Safety Advocate: FirstNet Interoperability, More on MegaRange™ Test Drives

Last week’s Advocate discussing the difference between FirstNet and commercial networks that concluded that FirstNet needs to continue to stand alone and not become part of a network of networks was one of the most viewed and commented on Advocates I have written in a while. Most of the comments agreed that FirstNet is different from a typical commercial broadband network from The FirstNet Authority down to the public-safety professionals whose network it is. 
Commercial network operators want FirstNet to be converted into a network of networks, partly because they continue to believe FirstNet is AT&T and AT&T is FirstNet. I wrote about this a few months ago, trying to make the point that FirstNet is a public/private partnership (perhaps the most successful of all attempts). AT&T won the twenty-five-year contract to build and operate the network under the direction of The FirstNet Authority, but the network belongs to our public-safety community. 
To be clear, AT&T is far more than simply a contractor. Much of the FirstNet team within AT&T has supported public safety since well before there was a FirstNet and the entire FirstNet (Built with AT&T) team is dedicated solely to public safety and making sure our first responders have the best possible broadband network in place and operational. This team goes the extra mile whenever needed. While there is still work to be done, more sites to be built, more devices to be certified, and more applications to be approved, AT&T continues to be well ahead of schedule in all facets of the network build-out.
Lack of Interoperability
In last week’s Advocate, while I made a case for keeping FirstNet an independent network that belongs to public safety under the auspices of a not-for-profit organization (The FirstNet Authority), I did mention that interoperability even within the FirstNet network it is still lacking. I believe the Push-To-Talk (PTT) situation is the most significant unresolved interoperability issue. There is neither full interoperable and compatible PTT within the FirstNet Network nor a clear path to FirstNet and Land Mobile Radio (LMR) PTT interoperability.  
For a number of years, we have been told that once the 3GPP standards body created Mission-Critical Push-To-Talk (MCPTT) standards we would see true network and cross-network (FirstNet to LMR) interoperability. Today there are at least seven different FirstNet-approved PTT vendors. Three of these use a common PTT platform but all the others are different and, so far, these vendors have resisted interoperability with other PTT vendors. As a result, we still do not have a common platform for push-to-talk on FirstNet nor do we have a standard interface for integrating FirstNet PTT with LMR PTT.
Mission-Critical Push-To-Talk came to FirstNet a year ago. Today it is only available on a few Android phones and no Apple iOS phones. Yet when I visit fire and police stations, I see many Apple FirstNet devices in use. We were also told that the 3GPP has a standard for the integration of broadband PTT and LMR PTT (InterWorking Function, IWF) but we still await its implementation. We are told MCPTT is evolving and it will all come together real soon now. In the meantime, it appears that more and more local, state, and federal agencies using FirstNet are not waiting for MCPTT. They are instead signing contracts for other FirstNet-approved PTT services. 
As I have said before, waiting for standards to be developed and implemented when there is a pressing need does not make much sense when there are vendors that provide a solution today. 
I am sure FirstNet PTT will reach a point where it is more widely available on more devices and, at some point, there will be a good, solid, inexpensive way to integrate with LMR PTT. However, the need is now. Will most of the FirstNet user-community already have chosen another PTT path to pursue by then? Small companies sometimes recognize needs and can respond to them more quickly than larger companies. We should not simply dismiss smaller companies because they are smaller; we should talk to them and understand what they are seeing in the field and how they are responding. 
A number of smaller companies are becoming principal suppliers of services or devices. Not many people paid attention to Sonim when it first came on the scene, yet Sonim has established itself as a major player in the hardened broadband-device market. For a while, its products were being resold by major public-safety vendors that had not yet developed their own products. Fast-moving smaller companies can respond to the needs they see more quickly than most larger companies.
When I was at Biocom and we were deploying our BioPhone 3502 paramedic radio, the company’s owner and I went to a bid opening in a major city in Florida. We were the lowest bidder, but the competitor had a removable battery on its paramedic unit and ours was inside the case and not accessible. We flew back to California and spent the week-end modifying a radio with an external, removable battery and flew back to the city on Monday with the sample. We won the bid and delivered a number of paramedic radios to the city’s EMS folks and sold a number of consoles to hospitals in the area. We beat the big guys because we were fast on our feet. 
PTT is not the only area with interoperability issues. There are other areas that I think will be more difficult to resolve. One is the lack of common applications and data files that can be sent from one agency to another. This issue is more difficult to resolve since many agencies have their own favorite applications their people have been using for a long time and they know and like them. Further, not only are field applications not necessarily compatible with other applications used by different agencies, there is a lack of compatibility between Computer-Aided Dispatch (CAD) files at Emergency Communications Centers (ECCs) and Dispatch facilities. This precludes one ECC from being able to send files to another ECC unless they are using the same CAD system or they have invested in software to convert one format to another. 
Interoperability
I know I have said this before but I think it deserves repeating. Public safety spent years convincing Congress, the Executive Branch, the Federal Communications Commission (FCC), and others that public safety needed a fully interoperable nationwide broadband network. Now that we have this network, units from California, for example, can travel to New York and communicate with New York’s agencies as well as their home ECCs. This network has been put together faster and better than we thought possible. Now the interoperability issues that remain have more to do with what the network carries across it than the network itself. I think resolving this issue should be a next, most pressing priority for both the network contactor (AT&T) and The FirstNet Authority, which oversees the network. Waiting for standards may not be the best solution and we should not be afraid to consider other options. Today, many agencies are not waiting because their need is immediate. 
MegaRange™
The day before publishing this Advocate I will have taken part in a webinar put together by the Public Safety Broadband Technology Alliance (PSBTA) on the topic of MegaRange. During this webinar, Chief Harlin McEwen (Ret) and I will have presented details about a number of drive tests using MegaRange devices made by Assured Wireless and Airgain. The results clearly show that the MegaRange devices add both range and data speed to FirstNet Band 14 but what may not be quite as obvious is that neither MegaRange device is set up only for high-power Band 14 operation. They also include all the AT&T LTE spectrum bands available to FirstNet users. 
Because MegaRange systems are new and we are still learning about them, when we first received our MegaRange devices and began running drive tests, it became obvious that since these MegaRange devices include both Band 14 and all the AT&T LTE bands, and because they are added to our mobile routers as a Wide-Area Network (WAN), the router cannot tell which band the MegaRange device has selected at any given point in time. Band 14 is given priority whenever it is available and there is currently no way to record which band the MegaRange device has selected.
When adding MegaRange devices to a fleet, it does not matter which portion of LTE spectrum the MegaRange device is operating on, only that it is connected and communicating. When on Band 14, coverage of a Band-14 cell site increases and data capabilities are improved in the mobile-to-cell site direction. Our tests indicate that the MegaRange device evens out coverage for the mobile unit regardless of which portion of LTE spectrum it has selected. 
After a discussion with Assured Wireless toward the end of our recent drive tests (which we plan to continue), I was sent a new injector, which is the device that records input from the MegaRange device and provides its power and connections to a mobile router, laptop, or tablet. The data this new injector sends to the cloud includes which band the MegaRange device has chosen. Since the AirgainConnect antenna using the Assured Wireless module is my MegaRange device, the injector is able to send data from my latest drive test up to the cloud.
I received a copy of the drive test results in an Excel spreadsheet and some very astute engineers at Sierra Wireless were able to incorporate the data indicating which portion of the LTE network was selected and correlate it with the actual drive-test data normally reported in the cloud-based information collected from the Sierra Wireless MG-90. This was a lot of work for a lot of people to be able to collect information that is only needed for our goal of validating statements of performance from the two MegaRange vendors. As a result, we could see when the MegaRange system was connected to Band 14 and when our FirstNet radio in the MG-90 was indicating we were in a cell on a different LTE band. 
This Drive Test seems to indicate that FirstNet and HPUE coverage are about the same in this metro area (Phoenix)This shows the actual FirstNet signal strength during the driveNotice that in some areas where the router is connected to standard FirstNet band 14There are areas of very week signal–the HPUE provides better coverage overall This is the same drive test laid in on Google showing the FirstNet bands the router was attached to during this test.
Data from this latest drive test reinforced the manufacturers’ test results showing MegaRange makes a significant difference in both coverage and data access on the Band-14 network. Above are a several of maps that were created by combining this data. Again, the purpose was to be able to confirm that MegaRange performs on FirstNet (Built with AT&T) as both vendors have claimed. Their claims about the advantages of MegaRange have been borne out by these drive tests.
In case you missed it, the webinar was recorded and can be found at https://register.gotowebinar.com/recording/5650677640753425420 . The full set of PowerPoint presentations from Chief McEwen, Bob LaRose of Assured Wireless, Larry Greenstein of Airgain, and me can be downloaded for reference. 
Over the next few months or more, I am sure there will be more drive tests conducted by others including agencies that have adopted MegaRange and there will most likely be more devices built for the MegaRange platform and more devices based on the Assured Wireless AW12 module. My personal preference at the moment is to combine a MegaRange device with any FirstNet-approved vehicular router. This is because most routers are able to establish a WiFi hotspot around the vehicle, which enables handheld smartphones and tablets with WiFi to connect to the WiFi bubble and, therefore, back to the vehicle where their signals will be sent via the MegaRange device up to the network. 
Until next week…
Andrew M. Seybold©2021, Andrew Seybold, Inc.

Regional 911 Center Feasible In Acton, Concord: Study (MA)

ACTON, MA — A study focused on the possibility of a regional emergency dispatch center between Acton and Concord found that the project was feasible for both towns. Ahead of the presentations, town and public safety leaders have had discussions with Teamsters Local...

Verizon Attempts Interoperability Coalition?

By Richard Mirgon, Public Safety Consultant
This is a message for Verizon and Andres Irlando, a Verizon senior vice president and president of the carrier’s Public Sector and Verizon Connect unit. You are going down a path that is well traveled and not new. You can go back decades and see all the work done by thousands to resolve public safety interoperability and that path is lined with many failures.
Now since I am somewhat of an expert on this topic let me help you out with some observations and good history. You can look at all the standards work the Association of Public Safety Communications Officials (APCO) has done, along with the work the National Emergency Number Association (NENA) has done. There are standards that cover everything from CAD to CAD interfaces, NextGen Networks to Land Mobile Radio (LMR). The largest having been P25. They have all had varying levels of success but none of those have solved the problem.
Let’s look at P25. Even with a full set of international standards, decades of work it still couldn’t solve the problem. Why? Well, it seems that in the standards world there are always exception which are exploited by vendors who want to lock a customer into their product.  Further, there are vendors who strive to keep the standard at a minimal level to allow proprietary, higher functionality to be offered to customers.   Motorola has been the biggest offender and that started with them convincing public safety that the standard governing P25 encryption wasn’t good enough so it sold (and often gave away for free) its own proprietary encryption protocol for P25 networks. Now one network using the “standard” P25 encryption can’t talk to another network using Motorola’s proprietary encryption and they had a large hand in the development of the encryption standard. As you can see, they ended up creating P25 Networks that contained proprietary elements with the intent to minimize multi-vendor, standards based solutions for public safety. This type of activity goes on every day and companies convince local governments that being different is good until they need help and they can’t talk. All under the guise of purchasing a “standards based” product.
Companies are not the only one to blame. Local government creates these problems themselves. I have seen many local governments buy their own LMR systems when they could use an existing system simple because they wanted “their own”. I have also seen this happen because the person(s) writing the RFP didn’t like, and yes I am saying “like”, the other vendor. They do things like spec the size and location of the knobs on the radio (true story) to drive to a specific vendor.
Now let me help you out and tell you what you need to do to get even a chance of solving this problem. First, you have to start when there isn’t a lot of embedded technology so agencies don’t have a large investment. Then you need to get all of public safety to agree and participate in the solution. You then need to figure out a governance structure so that you have a method to review standards compliance, engage agencies and oversee the system. You need to select a standard to make the equipment cost low and competitive. You need to find vendors who will want to build to that standard without introducing proprietary and costly elements into their products. You also need to provide dedicated spectrum with a true priority and preemption system.  You will then need funding in the billions of dollars. Let’s face it, this isn’t easy. And that is just a few of the key elements needed.
How do I know this? I was part of a team made up of representative of all the major public safety associations who did just that. We were called the Public Safety Alliance and the outcome is called FirstNet.
Clearly, this effort by Verizon is their next attempt to undermine FirstNet and public safety’s network that has been built for public safety. Mr. Irlando, I get that as a SVP you are concerned about the lost revenue with thousands of first responders moving to FirstNet each month. Where was that concern when you chose not to bid to build the network? Where was that concern when Verizon publicly announced 12 years ago that it would never carve out any of its network to meet public safety requirements? Where is your support for public safety when you talk about priority but its only good when a public safety agency has to ask to turn it on? Where were you when Verizon shut down 911 networks and even some rural cell sites years ago?
Let me help answer that. Your company decided that those 911 customers and rural cell sites weren’t profitable enough and that you didn’t want to be in the 911 business. Yes, you have few customers that are large customers who generate a lot of revenue but your company hasn’t gone the extra mile to build and support first responders when public safety needed it even thought it wasn’t high profit. Providing service to public safety isn’t just about those large customers, it is about all of public safety to include rural and tribal America.  Public safety will not idly sit on the sidelines as your company works to undermine FirstNet. FirstNet is what we asked for and has not only met public safety expectations, it has exceeded those expectations. To see the reality of that you simply need to look at the some of the FirstNet only features. These include always on priority and preemption, the vast number of deployable assets that are FirstNet only, the large catalog of FirstNet tested apps, the ability to provide Z Axis and the availability of high power user equipment. All this and more are unmatched by any other carrier.
As I noted earlier, the path to interoperability is lined with failures that have cost public safety billions of dollars.  The fact remains there is only one true success story that is fully interoperable and adheres to 3GPP standards and that is FirstNet. You are clearly trying to solve an interoperability problem that doesn’t exist.
Richard Mirgon is a Public Safety consultant focused on FirstNet. He is a Past President of APCO International and has over 35 years of public safety and first responder experience. For more information about the author please go to http://www.next-paradigm.com/about/
The views and opinions expressed in this article are solely those of the author and do not necessarily reflect the official policy or position of this company or any company with whom the author may be associated.

Upcoming Webinar

4.9 GHz Band: Review of the FCC Order

On October 22, 2024, the Federal Communications Commission (Commission) released its Eighth Report and Order (Eighth R&O) regarding utilization of the 4940-4990 MHz (4.9 GHz) band that protects incumbent users as requested by us, the Public Safety Spectrum Alliance (PSSA). This Eighth R&O addresses a number of issues related to the use of this band by public safety. Please join us for a briefing on this order and how it impacts public safety.

This presentation will be led by Chief Jeff Johnson (ret) and Attorney Jason Karp, one of the nation’s leading experts in public safety spectrum regulations.


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