NOBLESVILLE — This week is dedicated to the 911 dispatchers who put in hard work every day in central Indiana and across the country. Public Safety Telecommunications Week is April 11-17. In Hamilton County, 911 dispatchers are being treated to meals and snacks...

By Stan GreeneSanta Monica launched yesterday a new 311 assistance program to improve customer service for all non-emergency City services. Santa Monica 311, available in English and Spanish, is an integrated program accessible via phone, email and web, city officials said a press release yesterday. The city has also launched a new mobile app that replaces the Santa Monica Works/Go system to make it easier to contact city departments and submit requests. “Our new 311 program will allow Santa Monicans to access information they need about city services quickly, in multiple languages, and via phone, email, web, and mobile devices,” said Interim City Manager Lane Dilg. “This is a big milestone as we enhance citywide customer service and build trust between our community and their local government. We’re here for you at santamonica.gov/311.”City officials said 311 is only for requests that do not require fire or police personnel dispatch (both emergency and non-emergency). If you need to report an emergency, please continue to call 9-1-1, and for non-emergency dispatch, please call (310) 458-8491. Community members should contact the city’s 311 system if they want to ask a question or provide input about city programs or policies (e.g. COVID-19, housing, homelessness, parks); report downed tree branches/palm fronds, a broken parking meter, or illegal dumping; request street/sidewalk repair or graffiti removal; and ask how to get started on city permits or processes, among other requests, city officials said. Residents can submit questions or requests through the city’s new mobile app, the online form at santamonica.gov/311, by emailing 311@santamonica.gov, or calling us at 3-1-1 within city boundaries or (866) 311-SaMo from outside Santa Monica. “Our customer service assistants will answer your question, put you in touch with the right City staff member, and/or create a ticket so we can track your request and make sure it gets resolved,” city officials said. For more information about 311 and instructions on how to download the mobile app, visit santamonica.gov/311.

Muncie, IN—The week of April 11-17, 2021 is celebrated as National Public Safety Telecommunicators Week. It is the job of public safety telecommunicators to provide a continuous link from those in need to emergency services providers who respond to those needs. Prompt...

MADISON– The Office of Emergency Communications (OEC) has awarded 18 grant projects totaling $487,876.65 in federal funding to local public safety answering points (PSAPs) across Wisconsin. Funding will be used for various projects related to the upgrade/replacement...

According to Hopp it is always best when witnessing an incident that needs reported to report it as soon as possible. "For example: Reckless driving, suspicious person, fireworks/gun shots etc... When doing so make sure you provide as much information as possible,...

To better protect emergency communications systems from cyberattacks, the Department of Homeland Security’s Science and Technology Directorate is expanding a pilot to test 911 infrastructure. S&T is working with SecuLore Solutions to develop cybersecurity defenses...

Texoma cities, counties and other community partners are taking the final steps toward preparing for upcoming statewide 9-1-1 updates this fall. Representatives with the Texoma Council of Governments and partner cities said the region should be ready later this year...

Norristown Fire Chief Thomas O’Donnell addressed the municipality’s elected officials, staff members and area residents during a virtual session as he requested approvals to purchase a fire hoses and adapters as well as a backup public safety emergency communication...

NORTH OLMSTED, Ohio -- Ongoing discussions continue regarding North Olmsted taking over Fairview Park Police Department’s dispatch services and prisoner housing. Ultimately, both city councils are expected to approve the contracts For North Olmsted Police Chief Bob...

Amy Gilliland wasn’t even supposed to be working that day. She swapped shifts with another Marblehead dispatcher who needed the day off. Then came the 9-1-1 call she will never forget. “I answer the call, but no one's talking,” Gilliland remembers. “I look up the...

When Katherine Wargo picks up the phone at work, she never knows exactly what's on the other end of the call. But there is one thing she can count on: The caller is experiencing one of the most difficult moments of their life. "They're seeing things that they never...

A Louisiana woman working as a 911 dispatcher was arrested after she allegedly refused to return $1.2 million that was accidentally deposited into her bank account, KNOE8 News reported Monday. Kelyn Spadoni, 33, was terminated by the Jefferson Parish Sheriff's Office...

The transition of Osawatomie’s 911 dispatch services to the Miami County Sheriff’s Office has received a ringing endorsement. County commissioners approved expanding the Miami County Sheriff’s Office Communications Division dispatch staff to handle the additional call...