After more than four decades on the job, 911 Telecommunicator Juana Gilbert answered her final call for assistance early Saturday morning.   Communications Supervisor Justin Draper then made the retirement official. READ FULL ARTICLE

An emergency service provider in West Des Moines said the statewide telecommunications outage Thursday that impacted internet and landline phones services was unavoidable — and they might not be able to prevent it from happening again.

CHARLESTON COUNTY, S.C. (WCBD) — The Charleston County Consolidated Emergency Communications Center is one step closer to grand funding to improve violence prevention.

The 911 Governing Board, which oversees the Barren-Metcalfe Emergency Communications Center, convened on Tuesday to discuss critical issues affecting the center’s operations. The meeting, held at the communications center in Glasgow, featured a review of the proposed...

HARRISONBURG, Va. (WHSV) - While firefighters, police officers, rescue squad and other first responders have buffers in between service calls, dispatchers can hang up the phone and be immediately greeted by the next call for service.

FRAMINGHAM — A proposal for a joint regional dispatch center that will handle 911 calls for Framingham and Natick has been approved by the Framingham City Council. “For a number of years, Framingham has been talking about creating a new, joint-dispatch center,"...

BELLEFONTE — It’s hard to imagine today, but in the early 1990s, dialing 911 was not an option in many parts of the United States. Instead, citizens were left scrambling to remember and dial local seven-digit numbers in their most desperate moments. June 1, 2024 marks...

The American Heart Association is applauding the passage of a South Carolina policy named Telecommunicator CPR. On Monday, May 20, Gov. Henry McMaster officially signed a bill requiring all S.C. 911 operators to be trained in Telecommunicator CPR and be able to...

REDDING, Calif. — It was an intense night at the Redding Police Citizen's Academy on Thursday night. The next to last session was at Shascom, a secure building in west Redding. Dispatchers at Shascom provide radio service to the Redding police and fire departments,...

SALT LAKE CITY — When most of us call 911, we trust someone will answer and be ready to help. But what happens when you and the 911 operator don't speak the same language? However, Jimenez-Flores notes that hiring someone who is bilingual shouldn't be the only...

The finance committee used the last of its reserve fund to bail the consolidated public safety communications department out of a wage deficit, funding the per-diem dispatchers and overtime shifts that have been necessary for the short-staffed center.

In Volusia County, dozens of graduating seniors across four high schools passed the 911 Public Safety Telecommunicator certification exam and became licensed with the state. READ FULL ARTICLE

A local victim of workplace sexual harassment says she is disappointed after her abuser, a former Teton County Sheriff’s Deputy, was given supervised probation for exposing himself to her at work “for hours.” READ FULL ARTICLE

A shift in seating – and resources – for embedded crisis teams is having a profound impact on all. ST PAUL, Minn. — Inside the state's largest emergency communications center, navigating even the most basic 911 call can be a challenge. WATCH MORE ON KARE 11+ Download...

WILLIAMSPORT — A federal judge has dismissed a lawsuit filed against the county, its commissioners, former 911 center coordinator Russell Fellman and Community Life Team by former Northumberland County Sheriff Chad Reiner and his wife, Stephanie. READ FULL ARTICLE

SARCOXIE, Mo. — It’s a big step forward in a multi-million dollar project to improve public safety communication in Jasper County. READ FULL ARTICLE

Hull is no stranger to the operation, moving up from the center’s deputy director role following the retirement of former Director Jeff Busch late last year.

The San Mateo County Dispatch Center receives 488,095 calls per year.  Each of these 911 calls is answered by one of the San Mateo County dispatchers, located on the second floor of the county’s Emergency Operations Center in Redwood City, California. Windows...

CISA’s Emergency Communications Division (ECD) spearheaded the Cyber Resilient 911 (CR911) Program’s fourth regional symposium, which included CISA Regions 5 and 7. Among the attendees were state 911 administrators, representatives from 911 centers, IT/cyber...

The Honolulu Police Department doesn't track how often the 911 system gets overwhelmed enough to play an automated message. But there are times when all of HPD's emergency response operators are assisting callers. READ FULL ARTICLE