Milwaukee’s 911 communications center leaders are conducting a deep review of procedures and promising changes following the botched handling of a 911 call that left a 99-year-old woman to fend for herself for hours against a man attacking her, according to a memo obtained by the Milwaukee Journal Sentinel.

An 18-year-old recent high school graduate from Northern Virginia will train to become a 911 call taker.

Lily Smith, a West Potomac High School graduate, will head right into the workforce to answer 911 calls in Fairfax County. It’s a fast-paced position that requires staying cool under pressure and making quick decisions to save lives.

The City of Lawton recognized three employees during the August 25 Lawton City Council meeting, highlighting their commitment to public service, leadership and dedication to the Lawton community.

Calling 911 is one of those moments when you expect a human voice on the other end. In New Orleans, though, an artificial intelligence system may answer in a limited situation involving certain calls about already reported auto crashes.The Orleans Parish Communication District handles 911 emergency communications in Orleans Parish. OPCD says the AI helps manage repeat crash reports while keeping human call-takers available for other emergencies.

Dialing 911 is the first step in getting help during an emergency situation. But what are 911 dispatchers doing on the other end of the line to coordinate the emergency response?That’s what one Cedar Rapids resident wanted to know when they wrote to Curious Iowa, a Gazette series that answers readers’ questions about our state and how it works.

CINCINNATI (WKRC) - Frustration and grief from the family of a young man hit and killed by a police car. "You can name one street after Amir or a hundred, but it does not stop our pain,” said Paula McClendon, Amir Jordan's grandmother. The family's anger, and now...

Edward Veneziano II, a Penn State police dispatcher, was charged Tuesday after allegedly stealing police equipment, misusing law enforcement databases, and allowing a former student auxiliary officer into a secure police dispatch center to access Pennsylvania State...

Back in June, News 5 first told you how artificial intelligence is answering phones at the Summit Emergency Communications Center. Now, AI is listening to those emergency calls and helping dispatchers in real time. "It’s a tool to help us so that we can get help to...

The Austin City Council adopted a budget on Wednesday that makes cuts to several programs and services and sets up the framework for a new office aimed at speeding up emergency response times. Austin Mayor Kirk Watson and Council Member Marc Duchen voted against the...

When a 911 call comes in, dispatchers do not get to choose the emergency, the caller or the conditions on the other end of the line. A routine request can be followed by a water rescue involving a panicked caller, loud background noise and responders who may be miles...

New Orleans has become the first major U.S. city to publicly acknowledge the use of AI to help answer and triage certain 911 calls. It's a move that supporters say could reduce dispatcher overload and improve response times for...

ter months of renovations, Charleston County is unveiling changes to its 911 consolidated dispatch center. The Charleston County Consolidated Emergency Communications Center is expected to give staff the tools they need to respond quickly and with the proper...

The Holbrook Regional Emergency Communications Center has landed an $8,838,644 grant from the Massachusetts Executive Office of Public Safety and Security to support equipment upgrades, municipal transitions and operational improvements throughout its regional...

BOONE COUNTY, W.Va. (WSAZ) - A new 911 center is on the way for emergency management officials in Boone County. This is a statement from Director of Emergency Management & Chief Information Officer Michael Mayhorn: “The Boone County Emergency Communications Center...

  Construction is progressing on the expansion and renovation of Culpeper County's emergency dispatch center, a capital improvement project that county officials say will improve emergency operations, employee training and public meeting space.

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  MILWAUKEE - The City of Milwaukee Department of Emergency Communications (DEC) is conducting a review of the handling of an emergency call involving a 99-year-old Milwaukee resident who was attacked in their home on July 27.    

KANSAS CITY, Mo. — Emergency dispatch services in Pleasant Hill, Missouri, will now be consolidated and moved under a new jurisdiction. Following Monday evening’s Pleasant Hill City Council meeting, the city announced that dispatch services will transition to the Cass...

July 27, 2026 Washington D.C. – Today, Representatives Norma Torres (D-CA-35) and Brian Fitzpatrick (R-PA-01), led a bipartisan letter urging Office of Management and Budget (OMB) Director Russell Vought to reclassify public safety telecommunicators under the...

Staffers at Lyon County Emergency Communications have been dealing with some untoward callers recently.The department says it has been getting calls from people who are launching offensive or abusive statements to emergency dispatchers because they don’t like unspecified matters unrelated to the department. Emergency Communications Director Roxanne Van Gundy, a guest on KVOE’s Morning Show on Friday, says calls started coming into the non-emergency phone number Thursday morning.