When a Gillespie County, Texas, 911 dispatcher answered the phone on the Fourth of July and asked the caller the address of her emergency, the woman on the other end of the line did not respond with the name of a street. "The Guadalupe River in Kerrville," the caller...

Just one week after completing her training, Nashville 911 call taker Denise Dyer handled two major emergencies on back-to-back days. One involved a suspected cardiac arrest. The other, a baby being born.

August 5, 2025 Submitted by The South Shore Regional Emergency Communications Center Executive Director Aaron Smith reports that the South Shore Regional Emergency Communications Center (SSRECC) was affected by an apparent cyberattack targeting one of its member...

He allegedly told 911 operators to perform lewd sex acts on him. Hidalgo County sheriff’s deputies say Samuel Andrew Valladarez, 21, of McAllen in the Rio Grande Valley, made repeated harassing and abusive calls to 911 operators in early May. Valladarez allegedly used...

Annual golf tournament raises funds for mental health and training programs supporting over 1,000 local 9-1-1 telecommunicators. HOUSTON, TX, UNITED STATES, July 30, 2025 Emergency Network (GHC 9-1-1), a government agency serving over 6 million residents across Harris...

And that’s before police or fire show up. “Absolutely – any dispatcher who has taken a call from someone in need will tell you we are the first first-responder,” said Jamy Inglett, the Training & Compliance Supervisor for the City of Edmond’s Emergency...

St. Cloud’s commitment to public safety has once again received international recognition. The St. Cloud Police Department’s 911 Communications Center has successfully renewed its accreditations as an Emergency Medical, Fire, and Police Dispatch Center of Excellence...

Key officials for APCO and AT&T express each entity’s support for Congress reauthorizing the FirstNet Authority, allowing the organization to continue to oversee and upgrade the nationwide public-safety broadband network (NPSBN) beyond the current sunset date in...

Communications Workers of America Files Lawsuit Alleging Violations of New Jersey Equal Pay Act Against Camden County CAMDEN COUNTY, NJ – The Communications Workers of America (CWA) Local 1014, representing 1,600 public service employees working for Camden County...

Landmark initiative strengthens Maryland’s emergency-communications workforce and sets a model for other states NENA: The 9-1-1 Association and the Maryland 9-1-1 Board are proud to announce a groundbreaking partnership that grants every 9-1-1 specialist and support...

I’ve been a paramedic and firefighter for more than 30 years, and I’ve seen firsthand how reliable communications impact response times and critical care. Now amid Florida’s hurricane season, communication is more important than ever.  In 2011, a deadly tornado...

COBB COUNTY, Ga. — The Cobb County Department of Emergency Communications is prioritizing mental health for 911 operators. “We were able to create this space and pick out pieces that we knew would mean a lot to our team,” Desmond Harris, Communication Relations...

A “defect” in an operating system and not a cyberattack was the cause of the widespread 9-1-1 outage that impacted Bucks County and the entire state earlier this month. The intermittent disruptions within Pennsylvania’s Next-Generation 9-1-1 (NG911) system were traced...

RICHMOND, Va. (WWBT) - In front of the Public Safety Standing Committee, Stephen Willoughby, the Director of Emergency Communications, Preparedness, and Response, promised his department is improving. At the top of Willoughby’s list of improvements is a new opt-in...

CHICOPEE — Elected officials, first responders and more gathered on July 14 for the ribbon cutting ceremony of a new regional emergency communications center at the old Salter College site at 645 Shawninigan Dr. The new center is set up to enhance and revolutionize...

Representative Kat Cammack (R-FL) is launching the new NextGen 911 Caucus in the House of Representatives, which aims to enhance first responders' ability to respond to calls. As her press release explained, public safety telecommunicators (PSTs) operate in over 6,000...

Emergency response agencies from across North America gathered in Seattle this week for Spectrum Cyclone, a groundbreaking communications training exercise designed to bolster preparedness ahead of the 2026 FIFA World Cup and confront emerging threats in the digital...

Next Generation 911 infrastructure will allow residents to send pictures and video to dispatch. The new technology also provides more precise location data. BOISE, Idaho — The Gem State is moving forward with a major modernization of its emergency response system...

NAPLES, Fla. — When an emergency happens in Collier County, Florida, the 911 calls go to one of the most high-tech communications centers in the U.S., where callers can send text and video from the scene to dispatchers. Moving to what's known as an NG911 — or Next...

Karen Clinton says she was was shocked to be hearing from the police department -- and then even more shocked by what she heard, immediately reporting the call, which was recorded, to city hall. A woman in Twinsburg, Ohio was involved in a shocking police call -- but...