TYLER, Texas (KLTV) - Dispatchers are often those who answer the first call during an emergency, and the first to give directions. East Texas telecommunicators share their experiences throughout the pandemic. “Basically, it’s a multi-casualty event every day,” UT...

With the emergence of technologies like GPS and digital video livestreaming, 911 emergency dispatchers have more tools at their fingertips than ever before—contingent, that is, on whether or not the region’s digital infrastructure can handle it.   Modernizing...

HUMPHREYS CO., Tenn. (WKRN) – Dispatchers in Humphreys County were overwhelmed with emergency calls during Saturday’s severe flooding. The Humphreys County 911 Director told News 2 there were only two dispatchers on shift at the time. They work in 12-hour shifts and...

The combined City and County Dispatch Center took up most of Monday night’s Washington City Council meeting. Under the current situation, the Washington Police Department’s receptionist also serves as a 911 dispatcher. This has resulted in some instances where...

  Ashton Orchard, a Weber Area 911 Dispatch and Emergency Services District employee, was named Utah dispatcher of the year on Wednesday, Aug. 25, 2021. (Photo supplied, Weber Area Dispatch) Ashton Orchard’s mother says she wondered whether her daughter would succeed...

DURHAM, N.C. (WTVD) -- When Durham resident Garrett Smith looked out his window one night and noticed people poking around his car, his first response was to call the police."Grabbed my phone started calling 911. As we were watching them do all this, it just kept...

SOUTH SIOUX CITY, Neb. (KTIV) - South Sioux City, Nebraska's 911 system is going to be part of a regional network in the fall. The dispatch centers in the region will now be on the same call system. Authorities at the South Sioux City LEC say there is no time like the...

HUNTSVILLE, Ala. – Among the many industries facing staffing shortages is a job that many may take for granted. Huntsville Fire & Rescue is currently hiring 911 dispatchers. When you’re having an emergency or crisis, those three numbers separate you from getting...

Prince George’s County, Maryland, has completed upgrades to its emergency communications infrastructure, which are part of a nationwide effort to upgrade all 911 call centers in an ever-increasing wireless mobile society. Next Generation 911 is in the process of...

Like much of the country, Sumner County is feeling the effects of a nationwide shortage of healthcare professionals like nurses, EMT’s and paramedics, EMS Director Greg Miller told members of the county’s Emergency Services Committee recently. “We’re facing critical...

A report presented to the state 911 Board earlier this summer recommended a consolidation of the two primary public safety answering points in Garland County, but the board's executive director said the county and city of Hot Springs would decide how to merge their...

LAWRENCE CO. – The budget process for Lawrence County offices has begun and several officeholders made their appearance before the Lawrence County Council making their case for their budgets in 2022. These office holders included the Recorder, Clerk, Surveyor,...

When you dial 911, who picks up on the other end will depend on where and what you’re calling from. For many in the central peninsula, the person who picks it up is a dispatcher at the Soldotna Public Safety Communications Center (SPSCC) in Soldotna. For others, that...

Durham, N.C. — Durham's 911 center continues to be plagued by problems even after bringing new staff on in recent weeks. In emergency communications radio traffic sent to WRAL News in Monday, first responders note someone called a Durham fire station directly after...