Keith Thornton | Facebook Keith Thornton, who gained widespread praise for his handling of Chicago police dispatching duties in the minutes after a gunman fatally shot Officer Ella French and gravely wounded her partner during a traffic stop in August, is fed up....

Fort Payne, AlabamaAP) — A 911 dispatcher in northeastern Alabama says he lost his home in a fire and has been overwhelmed by the kindness of others since the fire. Stephanie Herin has been answering calls in Fort Payne for over 20 years. The phone call on Thursday...

Lee County residents who might not be able to safely use their phone in an emergency now have a new option — they can text 911. The county began its new “text 911” system last Wednesday. The texting 911 system is meant to help those who are hard of hearing, domestic...

CLARION - The new Clarion County emergency dispatch center located in the former Sorce warehouse might be open as early May 2022, according to Clarion County Commissioner Ted Tharan. Tharan offered the comment at the board of commissioners' Dec. 14 session. Emergency...

With the dropping temperatures, Dianne Smith and other members of the Gainesville homeless camp near the Industrial Boulevard railroad tracks are taking all of the blankets they can get their hands on to protect themselves from the freezing ground. “All we have is...

Carrie Napiorkowski was in her home off Fitzhugh Road in Dripping Springs on the Monday before Thanksgiving when the unthinkable happened. A contractor and longtime family friend, Rene Gaytan, was working on the roof of Napiorkowski’s home when he fell and suffered...

While most Warren County residents are enjoying Christmas Day with their families, a group of dispatchers will be seated at their consoles in the Vicksburg-Warren 911 Dispatch Center handling phone calls and directing other first responders to emergencies. But while...

GATESVILLE – On Friday, Dec. 17, the Gates County 911 Communications Center enacted a previously signed Mutual Aid Agreement with the Perquimans County 911 Center due to sudden staffing shortages. The implementing of this agreement called for the temporary relocation...

Gov. Andy Beshear and the Kentucky State Police (KSP) announced Dec. 16 there are currently 45 full-time and part-time telecommunicator positions available at 14 post locations across the commonwealth. This is the highest vacancy rate in the agency’s history for...

Olympia resident David White’s blood pressure spikes. He calls 911, but hears only a busy signal. His wife rushes him to the hospital in a family truck. He eventually receives medical attention, but the delay and lack of immediate EMT treatment leaves him with lasting...

GAINESVILLE, Fla. (WCJB) - As many places look to close their doors and send workers home on Christmas Eve and Christmas the phones still need to be manned at the Alachua Combine Communications Center. Telecommunicators work in shifts 24-hours a day, seven days a week...

Terminating the emergency services dispatch agreement between Fayette County and the city of Oelwein will be up for discussion and possibly a vote at Monday's Board of Supervisors meeting. The board's meeting agenda was released to the public on Tuesday morning this...

  Lake County and the Office of Public Safety Support have been approved for re-accreditation as an Accredited Center of Excellence for emergency dispatching. The re-accreditation is awarded by the International Academies of Emergency Dispatch (IAED) and is effective...

By Dave Russell Telecommunicator Brent Allison sits at a desk in the 911 Dispatch Center, silhouetted by the light of seven computer screens. A call comes in about a man with a gun. “He’s got it on his person?” he calmly asks the caller. “Handgun or long gun? Do you...

BLOOMINGTON, Ill. (WMBD) — A telecommunicator for the city of Bloomington had a busy week helping save lives in the community. Amanda Richmond’s efforts earned her two Life-Saving awards. The first award was for a situation that involved a drowned child. Leaders with...