TAUNTON — The city may outsource 911 dispatch to a regional center in Foxboro, but it would be over the objections of Taunton's rank-and-file cops. City Councilors voted 6-3 on Tuesday to allow Mayor Shaunna O'Connell to keep exploring the idea. High-profile failures...

RICHMOND, Virginia – No longer relying on copper wires to transmit calls, the Richmond Department of Emergency Communications switched to an Internet Protocol-based 9-1-1 system in late 2021. The department began preparing for the switch to the digitally adapted...

SAN FRANCISCO, Jan. 13, 2022 (GLOBE NEWSWIRE) -- Three California Public Safety departments are the first in the nation to offer wellness and resilience training to all professional staff. The San Francisco Sheriff's Department, UC Davis Police Department, and the Los...

ROCKFORD, Ill. (WIFR) - The City of Rockford and Winnebago County will be some of the first in Illinois to use a new feedback survey after a call to 9-1-1. The service uses text messaging to contact some 911 callers and others that have recently reported or been...

KEYSER - The Mineral County 911 Center is implementing a new system which will help dispatchers better recognize the type of emergency call they are handling and to therefore be better equipped to help the caller. Mineral County administrator and Office of Emergency...

ITHACA, N.Y. (WHCU) – Acting City of Ithaca Mayor Laura Lewis has issued a statement of support for the ongoing Reimagining Public Safety Initiative in Ithaca and Tompkins County. In that statement, she notes that the initiative’s working group has her full support....

SKIATOOK, Okla. — Several Skiatook businesses are rallying together to raise money for the family of a local dispatcher who died from COVID-19 complications. Heath Cox, a 911 dispatch supervisor, died early Christmas morning after 23 years of work for the city. Stump...

article WASHTENAW COUNTY, Mich. (FOX 2) - You can now text 911 if you are unable to call during an emergency in Washtenaw County. Calling is still considered the best option in most cases because it is quicker, but texting can be used if you are deaf, hard-of-hearing,...

Barbara Petersen told the Source no improper disciplinary actions had been taken at VITEMA. (Source file photo) Barbara Petersen, assistant director at Territorial Emergency Management Agency, says dispatchers at 911 were already on the heal when 10 dispatchers...

Paris, Tenn.–The Henry County 911 Board unanimously gave the official green light to creation of a Central Dispatch for the county. After much discussion at Monday’s meeting, the board directed 911 Director Mark Archer and Board President John Etheridge to negotiate...

New communication channels to replace analog methods described as outdated, failing Clackamas County is gearing up to modernize emergency communication channels used by first responders, pivoting away from its decades-old analog radio system in favor of a more...

An independent assessment of the Loveland Police Department's policies and procedures is complete, and the final report lists areas of both praise and improvement for the department. The department has room to improve on its internal culture, policies and procedures,...

Alan Davidson will head the National Telecommunications and Information Administration (NTIA) after the U.S. Senate approved his nomination yesterday, meaning NTIA has its first full-time leader in more than two years. Nominated by President Joe Biden, Davidson was...

BALDWIN COUNTY, Ala. (WPMI) — There's an ongoing fight for the voice on the other end of your 911 call to be considered a public safety professional. 9-1-1 workers in Baldwin County are finally getting some of that recognition.It’s a grass roots effort that starts on...

10 Tampa Bay talks to the director of communications on how the national perceptions of law enforcement impacts local applicants. HERNANDO COUNTY, Fla. — 911 dispatch centers across the country are in need of applicants. It's a problem everywhere, including the Tampa...

CARTHAGE, Mo. — On Nov. 26, 2021, Jasper County Deputy Chris Corbett suffered a heart attack and would have died but for what some called a miraculous series of events that brought him back from the brink. On Tuesday, Corbett got a chance to say thank you when Sheriff...

SKAITOOK, Okla. — Several businesses in Skiatook are rallying together to donate some of their sales to the family of Heath Cox, a 911 dispatch supervisor who died in December. Cox passed away from COVID-19 complications on Christmas morning. He had worked for the...

The often-discussed question of central 911 dispatch took another step forward Monday. The Henry County 911 Board voted unanimously to have Mark Archer, 911 director, and John Etheridge, 911 board chairman, represent the board in a meeting later this week that will...