In the last three years, the Healdsburg Police Department Dispatch Center successfully answered at least 95% of its incoming calls within 15 seconds, according to a new dispatch center data report released last month. In total, over the last few years, the dispatch...

Some rural communities are facing hour-long waits for ambulances as first-responder coverage becomes stretched across the province. Last month, Alberta Municipalities, formerly known as the Alberta Urban Municipalities Association (AUMA), passed two resolutions...

Guilford Metro 911 received its sixth re-accreditation from the International Academy of Emergency Dispatch (IAED) as an Accredited Center for Emergency (ACE) Fire Dispatch. “Maintaining this accreditation is a priority for us at Guilford Metro 911. It shows our...

AKRON, Ohio — An Akron couple is thankful for an area dispatcher after she helped them deliver their baby. The couple, who does not wish to be identified, had the baby earlier than expected at their home in the Akron area. The wife told the husband she was having...

PHOENIX – Specialized professionals will soon handle certain mental health-related 911 emergency calls in Tempe, the East Valley city announced Friday. Under a groundbreaking plan set to go into effect Jan. 31, police officers will no longer be dispatched when...

CLEVELAND (WJW) – The FOX 8 I-Team now has uncovered what went wrong the night a baby died in Cleveland after a man called 911 and ended up on hold for more than six minutes. We’ve learned a Cuyahoga County dispatcher transferred the call to a line...

Digital 9 buys Irish wireless network – Digital 9 Infrastructure says that its subsidiary, Digital 9 Wireless has signed a conditional sale and purchase agreement to buy a majority (56%) stake in Tetra Ireland Communications, the exclusive operator of public safety...

East Lyme — From a public entrance with its window into a state-of-the-art dispatch center to a secure area for prisoners and evidence, the public safety building is ready to deliver new levels of efficiency and professionalism to some of the town's emergency...

WASHTENAW COUNTY, Mich. (FOX 2) - You can now text 911 if you are unable to call during an emergency in Washtenaw County. Calling is still considered the best option in most cases because it is quicker, but texting can be used if you are deaf,...

The Independence County Quorum Court met Monday evening to begin the a new year of business for the area. County attorney Daniel Haney told the court he expects the City of Batesville to appeal Circuit Court Judge Holly Meyer’s final order filed Jan. 6, which awarded...

FLUSHING — Uncertainty with the county’s current EMS response situation has prompted Flushing officials to investigate the possibility of forming the city’s own 911 dispatch center. On Monday, city council members authorized administration to analyze the pros and...

ROYALSTON — Royalston’s Selectboard met with representatives of Industrial Communications at its meeting on Tuesday, Jan. 4, to discuss ownership of a communication tower on Warwick Road that currently holds the communications equipment for the town’s police, fire and...

Omicron is continuing to fuel the current surge leaving first responders wondering if the pandemic will ever let up. Jimmy Dupui II, Operations Supervisor of Acadian ambulance, says while COVID-19 cases are rising the number of dispatch calls are also on the rise. He...

The Greene County 911 computer-aided dispatch system should be fully implemented by early March, county 911 Director Jerry Bird said Tuesday. Certification for communications will be obtained and some technical issues relating to the CAD system conversion are being...

Regionalism has reached new heights for employees of Chagrin Valley Dispatch. Last week, a group of seven dispatchers departed for the islands of St. Thomas and St. Croix, both of which have been ravaged by the pandemic and have effectively lost their ability to...

TAUNTON — The city may outsource 911 dispatch to a regional center in Foxboro, but it would be over the objections of Taunton's rank-and-file cops. City Councilors voted 6-3 on Tuesday to allow Mayor Shaunna O'Connell to keep exploring the idea. High-profile failures...

RICHMOND, Virginia – No longer relying on copper wires to transmit calls, the Richmond Department of Emergency Communications switched to an Internet Protocol-based 9-1-1 system in late 2021. The department began preparing for the switch to the digitally adapted...