WAUKESHA COUNTY, Wis. (CBS 58) -- What would you do if you were placed on hold when you called 911 during an emergency? Waukesha County 911 operators are trying to make sure that doesn't happen in the community they serve, as national employment struggles continue to...

Some of the Lorain County public safety agencies that are part of a five-city plan to upgrade their radio systems have made the switch to the L3Harris system recently, while others are still in the process. The system has been on the air in a testing phase since...

In efforts to advance how they respond to emergencies on island, the E-911 Center is undergoing some changes.  The E-911 Center is anticipating to move from its secure location at Civil Defense by the end of 2022 to a more public location. We were asked not to...

CUMBERLAND, Md — If one function stands out as the hinge pin for the entire emergency services system in Allegany County, it would be the county’s 911 Joint Communications Center. “When you dial 911, that is the worst day of your life,” according to James Pyles,...

FORSYTH COUNTY, N.C. — The Forsyth County Emergency Department said 911 calls and emergency department services are at an all-time high as they continue to deal with staffing shortages. "In the past couple of years, especially in the pandemic, we've seen an extremely...

Regardless of the type of emergency, virtually every one of them begins with someone dialing 911. In 2021, the King County Sheriff’s Office (KCSO) Communications Center answered 527,050 phone calls from people seeking assistance in unincorporated King County...

This week, U.S. Rep. Val Demings, D-Fla., showcased her proposal to “prevent the sunset of the First Responder Network Authority (FirstNet), a nationwide broadband network for public safety communications” which “was created to fulfill one of the central...

INDIAN RIVER COUNTY, Fla. — An Indian River County deputy is being praised for saving a man who overdosed on heroin in front of young children. The rescue is also highlighting a newer tool being used by deputies to help them better prepare for high-stress, emotional...

CALDWELL, NJ -- The Caldwell Borough Council unanimously passed a resolution on Feb. 15 that terminates a shared services agreement with West Caldwell for 911 emergency and non-emergency dispatch services.  The agreement initially began in 2017 and will terminate...

Fire crews were sent to the wrong location a few weeks ago. Here's how officials are addressing it More than 1,000 calls come into Lucas County 911 dispatch everyday. And since a countywide 911 consolidation last fall of those calls now go to a central dispatching...

Skagit County will begin accepting text messages to 911 starting March 1.  Helen Rasmussen, director of Skagit 911, said the upgrade will ensure that those who are hard of hearing or have a speech disorder can contact emergency services without specialized equipment....

The Sunrise Beach Police Department received a nearly $10-thousand grant to enhance communication for officers patrolling the city. The grant is being awarded through the Missouri Department of Public Safety and will allow the police department to upgrade in-car...

MONROE, CT — A town program helps emergency responders get to participants quickly in times of need — without breaking down the door down to enter their home. The town’s contact and access program is endorsed by the Monroe TRIAD, police department and the Commission...