Iredell County commissioners spent more than two hours Tuesday digging into a consultants’ operational assessment of the Emergency Communications Center. County officials commissioned the $178,000 study in response to significant criticism of ECOM’s performance by...

It is considered one of the most stressful jobs in America, they work at all hours of the day and night, they will remain on the phone with someone as long as they are needed and they respond to every type of emergency call, reacting with lightning speed. They are the...

NASHVILLE, Tenn. (WSMV) - Who is going to respond when you call 911? It might not be who you think for people in the metro area. The city is working on a new response to certain calls that do not include a law enforcement response. This is still in the very early...

CORPUS CHRISTI, Texas — Ingleside resident Riley Johnston is seeking answers after he said his multiple 911 calls went unanswered Sunday afternoon. Riley said he feared the worst after his his wife, Helen, started feeling sick. He said he called 911, but could never...

The city of Ottawa recognized Stacey Fuentes and Chandler Koepke as Telecommunicators of the Year as part of its annual celebration of National Public Safety Telecommunicators Week. Commissioner James Less said the winner of the award was decided via a vote...

ITHACA, N.Y. — A white SUV drove straight into the corner of Bangs’ Ambulance’s office and dispatch building on Tuesday. “It shook the whole building,” said Meghan Bangs, Human Resource Manager and EMT for her family’s business. As one would expect, the response time...

MANHATTAN, Kan. (WIBW) - The Riley County Police Department’s Communications Center has started the process to become CALEA accredited. The Riley County Police Department says it has officially started the process for the Public Safety Communications Accreditation...

As costs continue to rise and people check every bill for savings, you might find yourself reviewing your cell phone statement for relief. Have you noticed the line item, “NJ 911 System / Emergency Response Fee”? This small fee is a tax collected by service providers...

By mid-2024, the financial operations of Portland’s four public safety bureaus will live under one roof: the Community Safety Division. That’s if all goes according to a plan laid out by Mike Myers, Portland’s community safety transition director. Myers began serving...

DAVIDSON COUNTY, N.C. (WGHP) — Davidson County leaders are considering changes to the dispatcher training academy to get new hires on the floor faster in the 911 center.Currently, the county has between four to five employees taking calls on each shift. County Manager...

Every cellphone and land line in New Jersey is charged a 90-cent monthly fee that is supposed to fund 911 services in New Jersey, but instead the state has been diverting it for its own use since 2009, according to county officials. And in spite of the state being...

The Cybersecurity and Infrastructure Security Agency (CISA) has designated April as the first-ever Emergency Communications Month. Emergency communications not only enhance public safety interoperable communications at all levels, but also helps preserve lives and...

Arlington County’s public safety agencies have come together to organize participation in the relief efforts for Ukraine. The County’s Fire Department, Police Department, Sheriff’s Office, and Department of Public Safety Communications & Emergency Management are...

A telecommunicator, also known as a dispatcher, is the person you likely encounter first in an emergency after calling 9-1-1. They’re behind the scenes deciphering the situation, reaching out to first responders in the field and possibly initiating emergency measures...

BOZEMAN - More calls are being made to 911 and Gallatin County Dispatch has been answering those calls. An influx of new population and more tourism has meant more calls are coming in, sometimes on purpose or even on accident. “We wanted the community to see what we...

Monticello Police Department Chief Jason Akers wants to welcome our newest Dispatcher, Ms. Shaneikua Stewart to the MPD team! Ms. Stewart is a 2014 graduate of UAM, where she received her Bachelors Degree in General Studies. Shaneikua was raised in Dermott comes to...

A state Comptroller investigation released Monday morning alleges that former Hawkins County 911 director Gay Murrell permitted violations of payroll and leave disbursements that resulted in thousands of dollars in unauthorized expenditures. The investigation was...

The City of Chicago's Office of Emergency Management and Communications (OEMC) is celebrating National Public Safety Telecommunicators Week, April 10-16, as part of National 9-1-1 Education Month to honor the outstanding contributions of the City's 9-1-1. The month...