CLEVELAND, Ohio — Residents seeking non-emergency services from Akron police will now be routed to “Ava,” an artificial intelligence virtual assistant, the department said. Those who call 911, however, will still speak to a person.

WASHINGTON, D.C. – Today, Congressman Richard Hudson (NC-09), Chairman of the Subcommittee on Communications and Technology, led a hearing titled Legislative Improvements to Public Safety Communications in the United States.“Important things like upgrading our 911 call centers, improvements to our wireless emergency alerting, and improvements to our outage reporting are crucial improvements that we now can look at through a legislative lens,” said Chairman Hudson.

Groveland says residents will be better served beginning Tuesday as all emergency dispatch services transition to the North Shore Regional 911 Center.
The call center is described as an established, state-of-the-art public safety communications hub, operated by the State 911 Department. Officials say Groveland will benefit from improved call response capacity, advanced technology and a dedicated team trained to handle emergency communications for multiple communities across the region.

PRESS RELEASEDALLAS — As first responders work tirelessly to respond to the devastating flooding in western Washington, here’s how FirstNet, Built with AT&T and the AT&T Network Disaster Recovery (NDR) team are helping.FirstNet and AT&T assets on the grounds

The Chippewa County Board of Supervisors on Oct. 8 approved two measures aimed at stabilizing staffing in the Emergency Communications Center: a one‑time appreciation bonus for ECC employees and a conversion of a vacant full‑time telecommunicator position into two...

A.J. Gary, director of the Division of Emergency Management and chair of the newly reconfigured Arkansas 9‑1‑1 board, told the joint committees the board has met three times since appointments and is advancing preparations for NextGen 9‑1‑1 and PSAP consolidation....

Motorola Solutions has achieved interoperability between its Emergency Services IP network (ESInet) and the ESInet of AT&T within the state of Maryland, allowing the transfer of next-generation 911 (NG911) calls to be transferred between the vendors with all...

  WENATCHEE — RiverCom 911 is moving forward with a cost-saving plan to build a modern, resilient regional emergency communications center—without the price tag of new construction. The agency has purchased an existing building at 2525 Euclid Way in Wenatchee’s...

BRIGHAM CITY, Utah (KUTV) — Emergency responders in Box Elder County will soon switch to a new dispatch center, after what the police chiefs of both Brigham City and Tremonton-Garland call repeated problems that have put first responders at risk for years.

Polk County celebrates opening of new E-911 Communication Center COLUMBUS—On Thursday, December 4, Polk County marked a significant milestone with the opening of the new E-911 Communication Center at the site of the former sheriff’s office. A ribbon-cutting ceremony...

JACKSONVILLE, Fla. — The Jacksonville Sheriff’s Office has updated its 911 Communications Dispatch policy after an officer-involved shooting on Nov. 1, 2025. During a press conference on Wednesday, State Attorney Melissa Nelson determined the shooting was justified,...

A letter that Rockingham County leaders sent to the city of Harrisonburg back in June circulated on social media this week. In it, the county expresses their intention to terminate the legal agreement governing the Harrisonburg-Rockingham Emergency Communications...

When summer winds down, many families prepare to send students away from home for the first time to attend college. At the same time, colleges and universities nationwide diligently work behind the scenes to welcome students to a safe and secure campus.  Ensuring...

  Moberly Joint Communications is now dispatching fire calls for multiple Randolph County agencies, according to a Wednesday news release from the city of Moberly. According to the release, this is a major step toward a fully consolidated countywide dispatch...

911 call centers, also known as PSAPs (Public Safety Answering Points), are the critical lifeline between the public and first responders. Every year, these centers process hundreds of millions of calls, from life-threatening emergencies to routine, non-urgent...

  The Lyon County Emergency Communications Center has officially begun piloting its new AI call bot, named “Betty”, starting Monday, Dec. 1. The AI bot will begin answering ten types of select low-risk non-emergency call types, such as simple information requests...

Garrett County Government announced that county 9-1-1 communications have transitioned under the Garrett County Government, Emergency Management Division. This move strengthened the coordination and service continuity across law enforcement, fire, and Emergency...

(TNS) — In 2018, as California was laying the groundwork to build a new 911 system for the state, a massive fire ripped through Butte County, decimating several Northern California communities and killing over 80 people. The devastating Camp Fire, which wiped out cell...

LAS VEGAS, Nov. 20, 2025 AT&T lights up the Vegas Strip with “The Speed of Light,” supercharges Oracle Red Bull Racing’s data-driven edge and elite FirstNet® support for public safety’s communications

Following years of delays and technical issues plaguing the state’s overhaul of its aging 9-1-1 system, officials with the California Governor’s Office of Emergency Services (Cal OES) outlined a plan Wednesday to get the beleaguered project back on track, anticipating statewide deployment of the new Next Generation 911 system by 2030.

The report follows a year-long pause in the state’s Next Gen 911 rollout, during which state officials and a paid consultant investigated the scope of the problems with the new 911 system and how they might be overcome.