Long Beach soon will use artificial intelligence to help evaluate how dispatchers respond to 911 calls.

Fourteen dispatchers are supposed to staff the Harbor Police communications center. But by March, so few were available that cross-trained police officers were helping answer emergency calls.Eight of the dispatcher jobs were filled, but two people were out on leave, and two others were trainees, still learning the job and working under the supervision of a training officer.

/ Critical Linx, part of the Hughes Fire Affiliates, announced today that it is collaborating with FirstNet®, Built with AT&T to strengthen first responder communication by selling FirstNet services to eligible public safety customers. Built specifically for...

GREEN BAY (NBC26) — County Executive, Troy Streckenbach, is directing staff to create a 911 Study Commission; the goal is to address retention and recruitment issues at the Brown County 911 Dispatch Center. Past reporting found 911 dispatchers speaking up about being...

PORTLAND, Ore. (KATU) — Portland's public safety could be facing some major cuts. On Monday, Mayor Keith Wilson released his proposal in an effort to close a $171.6 million budget gap. In that proposal, Wilson suggested cuts to the city's 911 operating system, the...

As National Public Safety Telecommunicators Week comes to a close, I find myself thinking less about the spotlight and more about the people behind it. This week each year gives us the opportunity to pause and recognize a profession that is absolutely essential to...

BUFFALO, N.Y. (WKBW) — Erie County 911 dispatchers serve as the first contact in an emergency, handling everything from routine traffic to life-threatening situations, with the ultimate goal of keeping people safe. Their role is being highlighted this week as part of...

GEORGETOWN COUNTY, S.C. (WCSC) — For many people, calling 911 is something they hope they never have to do. But for Susie Tuck, being on the other end of that call has been her life’s work, long before 911 was even an option in Georgetown County.

By Arielle Roth, Assistant Secretary of Commerce for Communications During National Public Safety Telecommunicators Week (April 12 to 18), we recognize the dedicated professionals who answer 9-1-1 calls and coordinate lifesaving responses every hour of every day. They...

The second full week of April is recognized each year as National Public Safety Telecommunicators Week, bringing well-deserved attention and recognition to the public safety dispatchers who are an invaluable part of every emergency response team. This week of...

  The voices you hear in an emergency are rarely seen, but across Northern Nevada, they are always there when it matters most. This week, agencies across the region are recognizing National Public Safety Telecommunicators Week, observed April 12 through April 18,...

The Waukesha County Communications Center of dispatchers manages the calls and text messages for 20 police, fire and emergency medical service departments. And those who work there are used to 12-hour shifts, five days a week. Patrick McNally, Nathan Russell, Kontessa...

Every April, I write to The Bee and our community to publicly thank the staff at the Newtown Emergency Communications Center (ECC). My team of nine professionals works through storms, accidents, disputes, fires, and medical emergencies — situations that prompt a call...

Each year, during National Public Safety Telecommunicators Week, we are given a dedicated moment to recognize a group of professionals who are essential to public safety, yet often remain unseen. These are the unseen heroes, the calm during the storm, the ones who...

Rockport PD dispatchers honored as the community’s ‘first first responders’ When a frantic caller contacts the City of Rockport’s Public Safety Communications Center, the first voice they hear isn’t from a police officer. READ FULL ARTICLE

For Mark Lallak, the evolution of 911 is personal. He watched it happen in real time from behind the dispatch console. When Lallak was working as a 911 telecommunicator in the ’90s, most calls came from landlines. Because the phone numbers were associated with fixed...

The City of Chicago's Office of Emergency Management and Communications (OEMC) is celebrating National 9-1-1 Education Month to honor the outstanding contributions of the City's 9-1-1 call takers and dispatchers. Additionally, OEMC will celebrate National Public...

PRINCETON, NJ - The Princeton Police Department and its Public Safety Communications Center will undergo separate accreditation reviews this month as part of a voluntary program administered by the New Jersey State Association of Chiefs of Police, Chief Matt Solovay...

An emergency communications system used by several small towns across northern Massachusetts was impacted by a cyberattack that began on Tuesday.