GEORGETOWN COUNTY, S.C. (WCSC) — For many people, calling 911 is something they hope they never have to do. But for Susie Tuck, being on the other end of that call has been her life’s work, long before 911 was even an option in Georgetown County.

By Arielle Roth, Assistant Secretary of Commerce for Communications During National Public Safety Telecommunicators Week (April 12 to 18), we recognize the dedicated professionals who answer 9-1-1 calls and coordinate lifesaving responses every hour of every day. They...

The second full week of April is recognized each year as National Public Safety Telecommunicators Week, bringing well-deserved attention and recognition to the public safety dispatchers who are an invaluable part of every emergency response team. This week of...

  The voices you hear in an emergency are rarely seen, but across Northern Nevada, they are always there when it matters most. This week, agencies across the region are recognizing National Public Safety Telecommunicators Week, observed April 12 through April 18,...

The Waukesha County Communications Center of dispatchers manages the calls and text messages for 20 police, fire and emergency medical service departments. And those who work there are used to 12-hour shifts, five days a week. Patrick McNally, Nathan Russell, Kontessa...

Every April, I write to The Bee and our community to publicly thank the staff at the Newtown Emergency Communications Center (ECC). My team of nine professionals works through storms, accidents, disputes, fires, and medical emergencies — situations that prompt a call...

Each year, during National Public Safety Telecommunicators Week, we are given a dedicated moment to recognize a group of professionals who are essential to public safety, yet often remain unseen. These are the unseen heroes, the calm during the storm, the ones who...

Rockport PD dispatchers honored as the community’s ‘first first responders’ When a frantic caller contacts the City of Rockport’s Public Safety Communications Center, the first voice they hear isn’t from a police officer. READ FULL ARTICLE

For Mark Lallak, the evolution of 911 is personal. He watched it happen in real time from behind the dispatch console. When Lallak was working as a 911 telecommunicator in the ’90s, most calls came from landlines. Because the phone numbers were associated with fixed...

The City of Chicago's Office of Emergency Management and Communications (OEMC) is celebrating National 9-1-1 Education Month to honor the outstanding contributions of the City's 9-1-1 call takers and dispatchers. Additionally, OEMC will celebrate National Public...

PRINCETON, NJ - The Princeton Police Department and its Public Safety Communications Center will undergo separate accreditation reviews this month as part of a voluntary program administered by the New Jersey State Association of Chiefs of Police, Chief Matt Solovay...

An emergency communications system used by several small towns across northern Massachusetts was impacted by a cyberattack that began on Tuesday.

The Yavapai County Office of Emergency Management (YCOEM) today announced its observance of April as Emergency Communications Month, a national initiative that highlights the critical role reliable communication plays before, during, and after emergencies and disasters.

Springfield, IL (CAPITOL CITY NOW) – The Illinois State Police (ISP) announced an upgrade to all 169 Public Safety Answering Points (PSAP) throughout Illinois. All 169 locations are now powered through Next Generation 911 (NG911).  The agency says this new update...

This comes just over 18 months after an agreement with Acton collapsed. Concord officials are optimistic about their new proposal even as Carlisle leaders hedge their bets.

“This is very good,” Concord Town Manager Kerry Lafleur said as she relayed Carlisle’s decision to the Select Board. 

PEPPERELL — Officials in member towns of the Patriot Regional Emergency Communications Center are reporting a cyberattack that appears to have disrupted the phone communications of the regional dispatch center and the public safety departments of multiple towns.Officials in the towns of Pepperell, Dunstable, Townsend and Ashby released separate statements Wednesday saying the non-emergency and business phone lines for their various police, fire and EMS departments, as well as PRECC itself, were down as a result of a cyberattack discovered Tuesday morning.

As the market leader in NG911, AT&T has upgraded 1,750 emergency call centers nationwide, enhancing safety for more than 88 million people

SAN ANTONIO, March 31, 2026 /PRNewswire/ — Frost & Sullivan is pleased to announce that AT&T has been named the 2026 market leader in the Next Generation 9-1-1 (NG911) for the eighth consecutive year. AT&T’s Emergency Services IP Network (AT&T ESInet™) leads the market in advancing industry transformation that enhances public safety by supporting a more diverse set of IP-based communications during emergencies. This recognition highlights AT&T’s consistent leadership in delivering reliable, standards-based NG911 solutions while strengthening public safety communications across the United States.

GREEN BAY, WI (WTAQ-WLUK) — Employees at Brown County’s 911 dispatch center continue to express concerns about working conditions, saying the way the dispatch center is currently operating is unsafe.Now, Brown County first responders and unions who represent first responders are asking for changes.

CLEARFIELD – Charges have been filed against a former Clearfield County 911 dispatcher for sharing information from the county’s computer system and for her participation in drug sales. READ FULL ARTICLE