WINTER GARDEN, Fla. – The Winter Garden Police Department is turning to artificial intelligence to help manage nonemergency calls and reduce wait times for residents.

The department recently introduced an AI-powered system called AVA, which will assist with communications serving Winter Garden, Ocoee, Windermere and Oakland.

As Crash Responder Safety Week comes to a close, Calvert County officials are recognizing public safety dispatcher Brittany Platz for her quick thinking and calm response during a July 911 call that helped save a man’s life.

According to county officials, Platz answered a 911 call reporting an unresponsive man. She calmly guided the caller through CPR, providing step-by-step instructions until first responders arrived.

New Jersey emergency management agencies are being informed of new federal resources designed to make emergency warnings more accessible to residents, including those who speak languages other than English.The Federal Communications Commission (FCC) has released new guidance on multilingual Wireless Emergency Alerts, providing public safety agencies with standardized message templates covering 18 types of emergencies.

HUNTSVILLE, Ala. (WHNT) — The city of Huntsville is facing another lawsuit from a former dispatcher saying that she was a victim of workplace retaliation and sexual discrimination. Court records show that former Huntsville Police Dispatcher Madison Stewart is suing...

North Carolina 911 Board has awarded more than $13 million in grants this year to improve equipment and facilities at 911 call centers across the state, Gov. Josh Stein's office announced. The funding from the N.C. 911 Board will support equipment and facility...

AMARILLO, Texas (KVII) — Eighty-one 911 telecommunicators from across Texas are in Amarillo for two and a half days of training on emergency communications, workplace skills and new technology. The mandatory course offers dispatchers a chance to prepare for the...

A new cutting-edge facility has transformed the way the Hamilton County Communications Center serves southwest Ohio.   Since early 2026, the 9-1-1 agency has been operating out of a new 40,000-square-foot communications center with state-of-the-art...

At IACP 2026, Allen Police Chief Steve Dye challenged fellow chiefs to look beyond response times and reconsider how they train, evaluate and involve their telecommunicators READ FULL ARTICLE

OAKLAND – Full normal 911 service was restored Friday morning after an unprecedented computer and phone system outage linked to a copper wire theft and vandalism Wednesday night left police dispatchers unable to field 911 calls and dispatch officers from the police...

Legislation that would designate 911 telecommunicators as emergency responders has passed both chambers of the General Assembly unanimously and is now headed to the governor’s desk, the bill’s prime sponsor, state Rep. Jessica Benham, announced today. House Bill 453...

Last week, UT San Antonio Public Safety marked an important milestone with the ribbon cutting of its refreshed Communications Center, a modernization effort designed to enhance emergency communications, operational efficiency and service to the campus community. As...

South Metro Fire Rescue’s on-scene dispatchers aim to cut over-the-air delays and keep primary channels clear Interoperability and communications have long been pain points for the fire service. Fifteen years after the 9/11 Commission Report identified these issues as...

A new cutting-edge facility has transformed the way the Hamilton County Communications Center serves southwest Ohio.   Since early 2026, the 9-1-1 agency has been operating out of a new 40,000-square-foot communications center with state-of-the-art...

With the 2028 Olympics in Los Angeles just 21 months away, plans to migrate 911 centers in the region from legacy systems to IP-based next-generation 911 (NG911) technology could be undermined by deployment challenges and litigation from a former contractor, according...

SANGER — Progress on the new police communications center is at a crossroad, as the state is weighing whether to approve the city’s proposed dispatch system.   While work is stalled until state approval is given, city officials are confident that the Sanger...

Assemblymember Rhodesia Ransom (D-Tracy) recently secured $2 million in state funding to upgrade and modernize the Tracy Police Department’s communications system. The state funding will help pay for two new radio sites to expand coverage, dispatch upgrades and other...

BATON ROUGE – Every phone line in East Baton Rouge Parish contributes $1.25 a month to keep 911 emergency services running. Now, the EBR Communications District is requesting a small fee increase to strengthen this vital resource. 
Tucked away in an old mall off Florida Boulevard is a state-of-the-art 911 call center. This new facility can serve as a backup if the main site on Harding Boulevard goes down, or both centers can operate together during major events or natural disasters.

MANATEE COUNTY, Fla. — Most days, Alex Quintero is the person answering the call when someone needs help. But after witnessing a serious crash on Interstate 275, the Manatee County 911 telecommunicator suddenly found himself on the other side of the emergency.Quintero, a 911 telecommunicator and Shift Training Officer for Manatee County, was off duty and driving home on Sept. 27 when he witnessed a crash on I-275 near mile marker 2, according to information provided by Manatee County.

SUMMIT COUNTY — County Executive Ilene Shapiro announced the Summit Emergency Communications Center (SECC) has been named the 2025 Ohio Gold Star Dispatch Center of the Year. The award was presented on Sept. 16 in Delaware, Ohio, as part of the Ohio Gold Star Awards program

Across the country, 911 call centers are so understaffed that some are turning to artificial intelligence to answer non-emergency calls.At Lake County 911 in Indiana, an AI call taker named “AVA” has handled more than 35,000 calls within just months.But how does it work?