Comm Center News
RiverCom Buys Wenatchee Site for New 911 Center | Columbia Basin (WA)
WENATCHEE — RiverCom 911 is moving forward with a cost-saving plan to build a modern, resilient regional emergency communications center—without the price tag of new construction. The agency has purchased an existing building at 2525 Euclid Way in Wenatchee’s...
Repeated ‘deficiencies’ push Box Elder County first responders to switch dispatch centers (UT)
BRIGHAM CITY, Utah (KUTV) — Emergency responders in Box Elder County will soon switch to a new dispatch center, after what the police chiefs of both Brigham City and Tremonton-Garland call repeated problems that have put first responders at risk for years.
Polk County celebrates opening of new E-911 Communication Center (NC)
Polk County celebrates opening of new E-911 Communication Center COLUMBUS—On Thursday, December 4, Polk County marked a significant milestone with the opening of the new E-911 Communication Center at the site of the former sheriff’s office. A ribbon-cutting ceremony...
Jacksonville police update 911 dispatch policy following officer-involved shooting (FL)
JACKSONVILLE, Fla. — The Jacksonville Sheriff’s Office has updated its 911 Communications Dispatch policy after an officer-involved shooting on Nov. 1, 2025. During a press conference on Wednesday, State Attorney Melissa Nelson determined the shooting was justified,...
Rockingham County letter seeks to terminate 911 call center agreement (VA)
A letter that Rockingham County leaders sent to the city of Harrisonburg back in June circulated on social media this week. In it, the county expresses their intention to terminate the legal agreement governing the Harrisonburg-Rockingham Emergency Communications...
Answering the call: Delaware State University uses FirstNet for campus emergency phones
When summer winds down, many families prepare to send students away from home for the first time to attend college. At the same time, colleges and universities nationwide diligently work behind the scenes to welcome students to a safe and secure campus. Ensuring...
Moberly Joint Communications expands dispatch services for Randolph County – (MO)
Moberly Joint Communications is now dispatching fire calls for multiple Randolph County agencies, according to a Wednesday news release from the city of Moberly. According to the release, this is a major step toward a fully consolidated countywide dispatch...
How AI call automation can ease the strain on 911 centers –
911 call centers, also known as PSAPs (Public Safety Answering Points), are the critical lifeline between the public and first responders. Every year, these centers process hundreds of millions of calls, from life-threatening emergencies to routine, non-urgent...
LCECC launches non-emergency AI call bot | Free | (KS)
The Lyon County Emergency Communications Center has officially begun piloting its new AI call bot, named “Betty”, starting Monday, Dec. 1. The AI bot will begin answering ten types of select low-risk non-emergency call types, such as simple information requests...
Emergency Management Division Assumed 9-1-1 Communications Responsibilities (MD)
Garrett County Government announced that county 9-1-1 communications have transitioned under the Garrett County Government, Emergency Management Division. This move strengthened the coordination and service continuity across law enforcement, fire, and Emergency...
CalOES Scraps $450M Regional 911 Upgrade After Failed Rollout (CA)
(TNS) — In 2018, as California was laying the groundwork to build a new 911 system for the state, a massive fire ripped through Butte County, decimating several Northern California communities and killing over 80 people. The devastating Camp Fire, which wiped out cell...
Connected at Every Turn: AT&T Powers Las Vegas Race Week During F1 Chase (NV)
LAS VEGAS, Nov. 20, 2025 AT&T lights up the Vegas Strip with “The Speed of Light,” supercharges Oracle Red Bull Racing’s data-driven edge and elite FirstNet® support for public safety’s communications
Cal OES releases plan to complete delayed ‘Next Gen 911’ system overhaul, address past missteps (CA)
Following years of delays and technical issues plaguing the state’s overhaul of its aging 9-1-1 system, officials with the California Governor’s Office of Emergency Services (Cal OES) outlined a plan Wednesday to get the beleaguered project back on track, anticipating statewide deployment of the new Next Generation 911 system by 2030.
The report follows a year-long pause in the state’s Next Gen 911 rollout, during which state officials and a paid consultant investigated the scope of the problems with the new 911 system and how they might be overcome.
Haywood dispatcher thinks fast to save a life (NC)
Dispatchers are an often overlooked part of a county’s overall emergency response, but their role is as vital as any other.
This was made clear all across the region during Hurricane Helene, as thousands of 911 calls poured in from people in their most desperate hour. More recently, on Sept. 28, Haywood County Emergency Communicator Kaylin Greene again proved the point by thinking fast with a life on the line to get responders where they needed to go.
Joint City & County meeting advances shared goal of strengthening 9-1-1 services across … (NC)
In a joint governmental meeting focused on public safety and collaboration, the Cumberland County Board of Commissioners and the Fayetteville City Council met on Thursday, Nov. 13, to discuss a comprehensive framework for consolidated 9-1-1 communications services. Both governing bodies reaffirmed their shared commitment to improving emergency response for all residents of Cumberland County.
House Communications & Technology Committee holds public hearing on school panic … (PA)
Pennsylvania House Democratic Caucus November 17, 2025 | 2:55 PM
HARRISBURG, Nov. 17 – In a step to increase school safety for students and teachers, the PA House Communications & Technology Committee held a public hearing Monday on legislation (H.B. 634) introduced by state Rep. Johanny Cepeda-Freytiz, D-Berks, that would require schools to consider implementing silent panic alarm buttons in classrooms during the annual review of their safety and security practices.
AT&T Improves Its 5G Service Using Spectrum it Bought From DISH
AT&T has completed one of the fastest large-scale spectrum deployments in U.S. wireless history by integrating mid-band 3.45 GHz licenses acquired from DISH’s parent EchoStar across nearly 23,000 cell sites in a matter of weeks. AT&T announced today that the new spectrum is now active in more than 5,300 cities and towns spanning 48 states, adding significant capacity and performance to the carrier’s existing 5G network.
LakeComm’s New 911 Emergency Communications Center goes live (IL)
Lake Consolidated Emergency Communications is officially operational at the Regional Operations and Communications Facility in Libertyville, after the successful completion of a two-week consolidation of 911 and public safety communications services for 30 police and...
DeKalb County Enhances Public Safety by Joining Tennessee Advanced
DeKalb County has officially joined the Tennessee Advanced Communications Network (TACN), enhancing its emergency services through improved communication systems. In a recent ribbon-cutting event held at the DeKalb Community Complex, representatives from the county's...
911 dispatcher shortage ‘a dangerous situation,’ incentives offered (HI)
HONOLULU (KHON2) — Honolulu police are rolling out big new bonuses — up to $2,000 per month for some — to keep 911 operators on the job in the hopes of solving a growing staffing issue. House Rep. Darius Kila recently paid a visit to the Joint Traffic Management...
Upcoming Webinar
4.9 GHz Band: Review of the FCC Order
On October 22, 2024, the Federal Communications Commission (Commission) released its Eighth Report and Order (Eighth R&O) regarding utilization of the 4940-4990 MHz (4.9 GHz) band that protects incumbent users as requested by us, the Public Safety Spectrum Alliance (PSSA). This Eighth R&O addresses a number of issues related to the use of this band by public safety. Please join us for a briefing on this order and how it impacts public safety.
This presentation will be led by Chief Jeff Johnson (ret) and Attorney Jason Karp, one of the nation’s leading experts in public safety spectrum regulations.
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