Comm Center News

LCECC launches non-emergency AI call bot | Free | (KS)

  The Lyon County Emergency Communications Center has officially begun piloting its new AI call bot, named “Betty”, starting Monday, Dec. 1. The AI bot will begin answering ten types of select low-risk non-emergency call types, such as simple information requests...

Cal OES releases plan to complete delayed ‘Next Gen 911’ system overhaul, address past missteps (CA)

Following years of delays and technical issues plaguing the state’s overhaul of its aging 9-1-1 system, officials with the California Governor’s Office of Emergency Services (Cal OES) outlined a plan Wednesday to get the beleaguered project back on track, anticipating statewide deployment of the new Next Generation 911 system by 2030.

The report follows a year-long pause in the state’s Next Gen 911 rollout, during which state officials and a paid consultant investigated the scope of the problems with the new 911 system and how they might be overcome. 

Haywood dispatcher thinks fast to save a life (NC)

Dispatchers are an often overlooked part of a county’s overall emergency response, but their role is as vital as any other. 
This was made clear all across the region during Hurricane Helene, as thousands of 911 calls poured in from people in their most desperate hour. More recently, on Sept. 28, Haywood County Emergency Communicator Kaylin Greene again proved the point by thinking fast with a life on the line to get responders where they needed to go. 

Joint City & County meeting advances shared goal of strengthening 9-1-1 services across … (NC)

 In a joint governmental meeting focused on public safety and collaboration, the Cumberland County Board of Commissioners and the Fayetteville City Council met on Thursday, Nov. 13, to discuss a comprehensive framework for consolidated 9-1-1 communications services. Both governing bodies reaffirmed their shared commitment to improving emergency response for all residents of Cumberland County.

House Communications & Technology Committee holds public hearing on school panic … (PA)

Pennsylvania House Democratic Caucus    November 17, 2025 | 2:55 PM

HARRISBURG, Nov. 17 – In a step to increase school safety for students and teachers, the PA House Communications & Technology Committee held a public hearing Monday on legislation (H.B. 634) introduced by state Rep. Johanny Cepeda-Freytiz, D-Berks, that would require schools to consider implementing silent panic alarm buttons in classrooms during the annual review of their safety and security practices.

AT&T Improves Its 5G Service Using Spectrum it Bought From DISH

AT&T has completed one of the fastest large-scale spectrum deployments in U.S. wireless history by integrating mid-band 3.45 GHz licenses acquired from DISH’s parent EchoStar across nearly 23,000 cell sites in a matter of weeks. AT&T announced today that the new spectrum is now active in more than 5,300 cities and towns spanning 48 states, adding significant capacity and performance to the carrier’s existing 5G network.

Upcoming Webinar

4.9 GHz Band: Review of the FCC Order

On October 22, 2024, the Federal Communications Commission (Commission) released its Eighth Report and Order (Eighth R&O) regarding utilization of the 4940-4990 MHz (4.9 GHz) band that protects incumbent users as requested by us, the Public Safety Spectrum Alliance (PSSA). This Eighth R&O addresses a number of issues related to the use of this band by public safety. Please join us for a briefing on this order and how it impacts public safety.

This presentation will be led by Chief Jeff Johnson (ret) and Attorney Jason Karp, one of the nation’s leading experts in public safety spectrum regulations.


REGISTER

Subscribe to Comm Center News

Get the latest News, Articles, and Insights from AllThingsECC.com weekly in our newsletter.

Stay Up to Date With The Latest News & Updates

Share Your Story

Join our community to share your experience and connect and collaborate with colleagues.

Join Our Newsletter

Get the latest News, Articles, and Insights from AllThingsECC.com weekly in our newsletter.

* indicates required

Follow Us

Stay connected with the latestEmergency Communications News, Articles & Information.