“For several hours during the height of the storm, the Monmouth County Communication Center was unable to answer incoming 911 calls as quickly as they were being received,” O’Halloran said. “Wall Township Police Communications assumed overflow call taker...

Local government sits at the operational center of emergency and crisis response systems. Counties in 48 states and the District of Columbia operate, fund and manage thousands of the nation's public safety answering points (PSAPs), or 911 call centers. PSAPs handle...

People calling 911 during an emergency in parts of San Diego County can expect to wait. 

State-Funded Programs Support Emergency Communication Systems Across the State by Strengthening Emergency Response Capabilities Funding to Support New Projects, Equipment Installation and Enhanced Communications Channels at Local Levels READ FULL ARTICLE

Cumberland County and the City of Fayetteville approved a joint resolution on Wednesday, July 8. This decision establishes a framework for a unified Public Safety Answering Point, combining emergency communications into one center through a Joint Governance Board with...

The companies hired to replace California’s “vulnerable” 911 network with a new cutting-edge system claim the state abruptly abandoned a fully built, deployment-ready system and replaced it with a new plan they say could cost taxpayers hundreds of millions more. The...

Eleven years in 911 communications taught one dispatcher that purpose isn’t defined by a headset. In a heartfelt letter, Samantha Hawkins reflects on fear, resilience and finding a new way to serve public safety. READ FULL ARTICLE

 As severe storms swept through Abilene Sunday evening, bringing damaging winds and heavy rain, dispatchers were working behind the scenes to answer an unprecedented number of emergency calls. READ FULL ARTICLE

As Nashville hosted a historic two-day celebration marking America’s 250th anniversary of independence, Nashville 911 personnel handled 7,438 calls across emergency and non-emergency lines while exceeding the national standard for answering 911 calls.

Three of four new members to the FirstNet Authority board have backgrounds featuring significant experience in 911. U.S. Commerce Secretary Howard Lutnick has appointed four new members to the FirstNet Authority board—three of whom have resumes featuring significant...

Revenue bond-funded project marks a transformational investment in public safety infrastructure JONESBORO, AR – The City of Jonesboro celebrated the groundbreaking of its new E-911/Real Time Intelligence Center (RTIC) on Thursday, July 2, at 9:11 a.m. The...

Broadband  |  2026-07-02 FirstNet, Built with AT&T, is providing enhanced connectivity support to more than 75 public safety agencies across the United States as the country marks the 250th anniversary of its founding this week. The network...

As Boone County prepares to relocate its emergency management operations to its brand-new facility, the fiscal court is reorganizing its Information Systems Department. During last week’s Boone County Fiscal Court meeting, the legislative body approved a resolution to...

FRANKLIN COUNTY, Pa. — Franklin County is bringing in third-party dispatchers to help staff its 911 communications center amid a shortage of emergency dispatch personnel. The Record Herald reported county commissioners approved an approximately $163,000 contract with...

MOWER COUNTY, Minn. – The Mower County Board approved a temporary mutual aid agreement with Rochester to support emergency 911 services amid staffing shortages. The Mower County Sheriff’s Office said emergency 911 services will continue without interruption or delay during a temporary mutual aid agreement with the Rochester/Olmsted Public Safety Answering Point.

Portland’s Bureau of Emergency Communications hires and trains the employees who answer and dispatch 911 calls. Like 911 centers across the country, many employees left their jobs at the Bureau during and following the COVID-19 pandemic. At the same time, call volume increased, resulting in long waits before calls were answered.

CHATTANOOGA, Tenn. — Hamilton County 911 dispatchers urged Chattanooga City Council on Tuesday to address pay raises after council members unanimously passed the city’s fiscal year 2027 budget without explicitly funding higher wages for emergency operators.

BROWN COUNTY, Wis. (WBAY) – The 911 Study Commission is recommending steps that Brown County leadership can take to improve workplace operations and culture at the Public Safety Communications Center.

COLORADO SPRINGS, Colo. (KKTV) – Colorado Springs officials announced plans Monday to create a city-specific 911 authority, a move leaders say would keep emergency communications funding generated within the city focused on local public safety needs.

FORT ATKINSON — The Fort Atkinson Police Department is seeking monetary approval to become a primary Public Safety Answering Point (PSAP), rather than a secondary one. Police Captain Ben Lindsey introduced the Public Safety Answering Point to the Common Council. READ...