For years, Brown County has struggled to hire people to answer 911 calls and coordinate responses to emergencies. Its emergency dispatch center was among many that grappled with worsened staffing shortages after the COVID-19 pandemic.  But as the crisis eases...

CANFIELD — Cheri Smith sits at the dispatch desk at the Canfield Post of the Ohio State Highway Patrol with a box of Cheerios nearby and 1980s music on the radio at a low volume. It’s Thursday — the day before her official retirement date — but she will work for...

Billie Shepperd was planning her daughter Sheila’s 60th birthday party in June 2020 when the phone rang. She had been imagining family members traveling from Washington, DC, to celebrate at the beach with crab legs and potato salad, when she picked up to hear Maria...

WAMPSVILLE, NY — For the first time, Madison County leaders are linking potential 911 connectivity issues with proposed wind farms, saying the wind turbines will interfere with 911 communications. Madison County says the proposed Liberty Renewals’ Hoffman Falls Wind...

WENATCHEE — RiverCom 911 has received a key approval from the state’s Project Review Committee, clearing the way for the agency to move forward with planning a new emergency communications facility. The committee gave unanimous support for RiverCom to use a General Contractor/Construction Manager (GC/CM) delivery method—an approach that brings contractors into the planning process before design is finalized.RiverCom officials say this early collaboration is critical for a 911 center, where the system must function seamlessly from day one. By identifying potential issues early, GC/CM helps avoid delays, cut down on costly changes, and ensure taxpayer money is used efficiently.

Yesterday (Tuesday) marked a major milestone in the future of Fairfax County’s emergency response: one of the agency’s first uses of artificial intelligence.
For a brief period of time that day, the county’s Department of Public Safety Communications (DPSC) tested an AI system to triage select calls for service to the non-emergency line, officials announced.

This facility received the Renovations Notable award in the 2024 Firehouse Station Design Awards. Find the full list of winners here. This project for the San Ramon Valley Fire Protection District and the city of San Ramon remodels approximately 70,000 sq. ft. of existing city-owned buildings and includes the addition of a new 9,000-sq.-ft. emergency operations center (EOC) and 9-1-1 communications center.

The plan calls for consolidating 911 dispatch operations within the Austin Police Department, Austin Fire Department and Austin-Travis County EMS.

SPOKANE, Wash. — Spokane is moving forward with plans to create its own Emergency Communications Center to serve as the city’s primary 911 dispatch hub. According to the City of Spokane’s draft agenda, the City Council is considering an ordinance that would establish...

In emergency response, the heroes are often pictured on the front lines: the police officer arriving at a chaotic scene or the firefighter rushing into a burning building. Yet, historically, the very first “first responder” has been the calm voice on the other end of...

NASHVILLE, Tenn. (WTVF) — They are the people who take your calls in some of your worst moments. 911 operators have an extremely stressful job. But some who answer emergency calls in Nashville say their boss makes the job even more stressful and they describe the...

By Roxy VanGundy Kansas Unveils a Game-Changer for 911 Centers Across the State If you’ve ever worked in 911, especially as an administrator, you know one of the most persistent thoughts lurking in the back of your mind is: What if? What if the phones crash?What if a...

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The new system will add GIS mapping, text and video capability, and faster routing to help call centers respond more quickly and precisely. The county is the first in the state to begin the migration. READ FULL ARTICLE

Police say Cory Nickerson also led them on a chase after the attack in Goffstown, New Hampshire Goffstown police say Cory Nickerson, 50, followed an employee through a secured door at the sheriff's building on Saturday afternoon before physically assaulting the...

BRIGHAM CITY — With more wildfires flaring up Friday, dispatch centers have been inundated with calls. Early Friday morning, a new fire sparked in Box Elder County, the Perry Fire. The next three hours, dispatchers received a 400% to 500% increase in calls, according...

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The Cobb County Department of Emergency Communications (DEC) is proud to announce major technology upgrades that will make emergency responses faster, smarter, and more reliable. With these upgrades, callers can now stream video directly to 911 professionals from the...

The Chesapeake Police Department secured grants to enhance 911 services with new tech and staff training. CHESAPEAKE, Va. — The Chesapeake Police Department’s Public Safety Emergency Communications Unit has received three grants from the Virginia Department of...