FAYETTEVILLE, N.C. – Cumberland County Emergency Services has launched a new voice dispatch technology designed to improve emergency response times, increase efficiency inside the Emergency Communications Center and better inform those responding to emergencies.Approved by the Board of Commissioners in Fiscal Year (FY) 2025, the project was developed in partnership with the Cumberland County Fire Chief’s Association. The system automates portions of the dispatch process by instantly broadcasting key response information to stations and responders, helping reduce delays and allowing telecommunicators to focus on callers and incoming emergencies.“This is about saving time when every second matters,” said Cumberland County Commissioner and Fire Commissioner Henry Tyson. “By investing in critical 911 technology and countywide emergency communications, we are laying the foundation for a more unified public safety system that improves coordination, enhances situational awareness and ultimately delivers better outcomes for our entire community.”Emergency Services staff worked with the 911 Board to identify system needs, secure vendors and finalize implementation. The project was funded through the Emergency Telephone System Fund and the County general fund. The investment reflects Cumberland County’s continued commitment to innovation, preparedness and strong regional emergency communications.For additional information about Cumberland County Emergency Services, visit cumberlandcountync.gov/emergencyservices or call 910-321-6625.

“I can’t believe I’m meeting the person whose life I helped save – and her husband, who did the work.” Those were Call Taker Mariah Friedrich’s first words when she met Stephanie and Joe Schouten. Stephanie and Joe, along with their children Susan, 13, and Miles, 10,...

(KMZA)--The City of Sabetha has approved a contract with Nemaha County to provide dispatch services for the city. The agreement was unanimously approved during Monday night’s City Commission meeting.

A key Republican member of the U.S. House yesterday said he believes a bill calling for federal funding of IP-based next-generation 911 (NG911) deployments nationwide could be enacted, but bipartisan support will be needed, particularly to secure the necessary votes...

 Dispatchers in Brown County say they’ve noticed an increase in 9-1-1 hang-ups throughout May, prompting the department to send out reminders as we head into the summer season, when these numbers tend to spike. READ FULL ARTICLE

When a 9-1-1 call is made, emergency telecommunicators serve as the first line of response. Not only do they inform other public safety entities of where and what to respond to, they also often provide emergency medical dispatching and pre-arrival instructions,...

Kentucky is transitioning to what's known as Next Generation 911. Current 911 systems enable the public to share voice, caller ID, and limited location information. But even with that data, emergency officials say there are limitations. The goal of the new system...

It has been said, San Bernardino County Supervisor Dawn Rowe told a crowd, that the county is “the Disneyland of disasters.” “If it can happen, it happens in San Bernardino County,” she said, referencing any number of fires, floods, mudslides, shootings and even a...

  ROSWELL, Ga. — Public safety officials, city leaders and staff gathered May 27 to cut the ribbon on Roswell’s new E-911 Emergency Communications Center at 11261 Alpharetta Highway. Since November, construction crews have expanded the former SharpShooters...

In a message marking National Safety Month in June, Tony said every emergency response begins with a call answered by a highly trained communications professional who must remain calm under pressure, make rapid decisions and ensure help is dispatched without delay....

Since February 2025, the Richmond Ambulance Authority and the city’s Department of Emergency Communications have been locked in a struggle over who should field 911 calls for medical emergencies. 

Work continues on a Joint Communications Center that will facilitate dispatchers from the Iberville Parish 911 Department and the Iberville Parish Sheriff’s Office. The project is hailed as a major investment in the future of public safety and emergency response in...

GRAND FORKS — The State Emergency Communications Center will take on 911 dispatch services for three additional counties, easing staffing and financial burdens for rural communities. North Dakota Century Code requires the SECC to provide dispatch services to all...

After more than a year of fighting for public records from the California Office of Emergency Services, newly released internal communications shed new light on issues with the project’s architect. READ FULL ARTICLE

Scottsdale Police Department is launching a new AI-assisted system for non-emergency calls later this year. Officials say it will help dispatchers, not replace them.

They are the first graduates of the emergency dispatcher training program for high school seniors in Jefferson County, ready for a job that is so significant that one presenter at the May 15 graduation ceremony referred to them as the  “Magnificent Seven” — a term first used in a 1960 movie.Jefferson County first responders, representatives of the Jefferson County School system, along with the families of the graduates, were all on hand for the event held at the county commission meeting room.The seven high school seniors being honored were part of the Public Safety Emergency Communications Training program (EmComm) that began in August 2025.
\

The North Central Texas Emergency Communications District (NCT9-1-1) recently held its annual gala to recognize the men and women who serve on the front lines of public safety.

HENDERSON, Tenn. (WBBJ) – Chester County dedicated its 911 building Friday to honor a longtime public safety leader.

Four times a year, up to 30 students from around the state take critical training at the New Mexico Department of Public Safety Law Enforcement Academy with an eye on helping citizens in their community.