On Monday, Nov. 3, the Commission approved an agreement with the Communications Workers of America (CWA) to provide dispatchers a temporary retention payment as an incentive for experienced personnel to stay until the pay increase begins, while they continue to...

The Senate Corporations, Elections & Political Subdivisions Committee voted to advance Senate File 57, a measure to adjust 9-1-1 reporting and add the Public Safety Communications Commission (PSCC) as a recipient of outage and funding reports. The bill directs a...

Medford Fire Chief Eric Thompson said the agreement with PSTC resolved difficult communications challenges facing the city’s public-safety LMR network, the water commission’s radio system, and coverage gaps realized by subscribers of FirstNet, which is built and...

The dispatchers will get from $500 to $2,000 extra per month depending on their job. Some say that’s welcome but more needs to be done to address concerns about working conditions.

REHOBOTH BEACH, Del. – The Rehoboth Beach Police Department has introduced a new online tool designed to strengthen communication with people who live in and visit the city.

For more than a decade, Lake County, Ill., has been planning and coordinating its new Regional Operations and Communications (ROC) facility. When the 37,000-sf building, designed by Wold Architects and Engineers, was finally completed last June, it laid claim to being the nation’s first net-zero regional 9-1-1 center.

HENNEPIN COUNTY, Minn.—The Hennepin County Sheriff’s Office (HCSO) has announced that it has launched ASAP (Automated Secure Alarm Protocol) Service, a digital alarm service that automates the exchange of alarm information between alarm monitoring companies and emergency communications centers (ECCs).

The service marks a significant milestone in HCSO’s ongoing efforts to enhance public safety operations and support its emergency communications staff.

COLUMBIA — A seven-year process to open a new emergency communications center in Richland County is almost done.Richland County Council discussed the 911 call center in executive session during an Oct. 7 meeting. After the session, the council members directed the county administrator to look into staffing options for the center.The call center is currently located in the basement of the Columbia Fire Department headquarters on Laurel Street. Though it’s funded by and serves both Richland County and Columbia, the center is currently run by the city.“It’s cramped, and it’s been there for a long time. This gives them the space to modernize,” Columbia Mayor Daniel Rickenmann said.

SAUGUS — The Board of Selectmen and Town Manager Scott Crabtree sat down together to discuss the priorities the Board has set and the current status of them.One of these priorities is the public safety communications improvements which Crabtree spoke about.
“We’ve gone through revamped plans over the last year or two and trying to get the right amount of money to do the things that are needed within this communication system,” he said.

How a Pennsylvania Police Department Is Embracing Tech

As Philbin maneuvered through traffic, he was aware of other departments on their way to the scene. The vehicle was equipped with technology that would beep if another patrol vehicle was about 30 seconds away.

Philbin’s body and vehicle cameras were active throughout the incident, which ended with the woman being taken to a hospital for mental health treatment.

After incidents, officers can write reports and complete other documentation from their vehicle laptop.

Philbin said technology keeps officers on patrol and helps them spend less time in the office writing reports. The vehicle was also equipped with a printer for citations, which were previously handwritten.

I want to focus on where we’re headed: the technology shaping the future of 911, the challenges that come with it, and how our community can help keep the system strong. Because while 911 has come a long way since its beginnings in 1968, its future depends not only on...

Maine utility regulators are weighing whether to penalize a telephone carrier that routed 911 calls to an administrative line for nearly two years, potentially limiting callers’ ability to reach dispatchers during an emergency. The Public Utilities Commission opened...

CHARLOTTESVILLE, Va. (WVIR) - Inside the Charlottesville-UVA-Albemarle Emergency Communications Center, every call tells a story — but now, one new team member is helping make sure those stories do not end in crisis. .

Today at the APCO AI Summit, APCO International announced a new partnership with the Industry Council for Emergency Response Technologies (iCERT) to launch a new program to promote the responsible implementation of artificial intelligence (AI) in emergency...

The Department of Homeland Security’s Science and Technology Directorate has established a new laboratory to ensure Next Generation 911 systems work seamlessly across jurisdictions and technology providers, Federal News Network reported. The initiative aims to prevent...

The dispatch center that handles 911 and other emergency calls in Berkeley hit a low point of staffing this year, at one point running on just a third of the dispatchers it is supposed to have, according to a city report.

 Chief Joel Hallstrom braced for a leap of faith. Since 2019, North Park Fire Protection District depended on Mercyhealth’s Rockcom: the nonprofit’s system dispatched first responders after receiving calls from 911 centers around Winnebago County. “There’s a bit...

Published 4:30 pm Wednesday, October 8, 2025 Effective Oct. 1, the new Farmville-Prince Edward Emergency Communication Center began dispatching all 911 calls for fire, EMS and law enforcement for the town of Farmville, Prince Edward County, Longwood University and...

A small-town Alabama police chief has stepped down amid an investigation into the alleged sexual harassment of a young female employee. Cordova Police Chief Jason Hare, a husband and father, resigned Monday, Mayor Jeremy Pate confirmed. The resignation came...

Brown County Public Safety Communications Director Chancy Huntzinger has pushed back on statements made by dispatch center staff and a former county supervisor about pay and staffing. Hutzinger's comments came during the Brown County Public Safety Committee meeting on...