Ted Wheeler asks Portland police chief, 911 director for report on emergency call response times (OR)

Mayor Ted Wheeler, who serves as police commissioner, Monday said he’s asked the police chief and director of 911 emergency communications to provide him with data on police response times to emergency calls before the end of the year as he fields complaints from people about either slow or no responses by police.

“What we need is a clear and transparent baseline” to provide a basic understanding of “where we are,” Wheeler said… READ MORE

Pharr signs off on creation of ECD, allowing more money to remain local (TX)

The Lower Rio Grande Valley Development Council (LRGVDC) is one step closer to becoming a 9-1-1 Emergency Communication District (ECD) after the city of Pharr recently approved a resolution in support of its creation.  

“It’s a benefit to everyone,” said Eleazar Guajardo, Pharr place 1 commissioner. “Everyone is going to get a little more money.”  

The council oversees emergency calls for the Hidalgo and Willacy county area. Becoming an ECD requires approval from each municipality it serves and would mean the 50 cents charged on everyone’s phone bill each month for 9-1-1 services would stay local…   READ MORE

911 Operator Dies After Chest-Pain Call (CT)

Angela Yoxall-Hurlburt, a 36-year-old New Havener and second-generation 911 call operator and dispatcher, died from an apparent heart attack Monday evening, becoming the second city emergency call center worker to pass away so far this year.

Yoxall-Hurlburt had worked as a 911 dispatcher for New Haven’s Public Safety Communications department since 2012, according to Jeffrey Patton, the deputy director of the department. Her mother, Petrina Yoxall, also worked for the city as a 911 operator before retiring…

Veteran Firefighter Pushing ‘Ongoing Education’ on FirstNet

Whether treating a patient with a medical emergency or working to put out a four-alarm residential blaze, clear and reliable communication is essential for firefighters and medics to be able to do their jobs safely and effectively. That’s why a veteran firefighter like Chief Kim Zagaris sees the FirstNet system as such a potentially vital tool for first responders in the field…