When a call comes in to the dispatch center, help goes out.
The caller may not care where the person answering the phone sits, only that the police, fire or ambulance arrives to help.
Technology has allowed those calls to be centralized, and the Wachusett RECC (Regional Emergency Communications Center) now handles those emergency calls for four town, including West Boylston… READ MORE
TLANTA – There is a critical staffing problem in the Emergency 911 Communications Center.
Director Amanda Pritchett told the Atlanta City Council the office is short by at least 30 people. The number can fluctuate… READ MORE
Should the emergency-services dispatch center remain in Ripon, or move to Fond du Lac County?
The Ripon Common Council has wrestled with this question over the past almost five months because Ripon’s outdated system will require costly upgrades in the near future. Fire Chief Tim Saul and Police Chief Bill Wallner have told the council they will abide by its decision and work within whatever parameters they are given… READ MORE
LAKE COUNTY, Ohio — Lake County Sheriff Frank Leonbruno is sending out many thanks following Tuesday’s winter storm.
Sheriff Leonbruno took to Facebook to thank the many departments involved in handling the storm, including telecommunicators, deputy sheriffs, plow drivers and utility workers… READ MORE
Picture it: You’re caught up in an emergency, but you can’t talk on the phone. So you use Text-to-911. Hoping to give as much detail as possible about your situation, you decide to attach a photo to your text. What could it hurt?
The answer is, it could ruin your chances of getting help at all. Right now, the Text-to-911 system is not able to accept emojis, photos, videos or graphics. So if you send an emergency text to 911 with any emoji or attachment, you run the risk of your text never getting answered. That’s exactly what happened to a deaf man who texted 911 earlier this year with a picture and got a response saying that Text-to-911 wasn’t available…
With emergencies at a constant on top of a pandemic, Austin dispatchers and 911 operators have certainly been feeling the impact of an ongoing staff shortage.
“It’s challenging to operate so under-staffed under normal circumstances, but a prolonged crisis like this has really been very draining on everybody here I think,” said Gary Elmore, police communications supervisor with Austin Police Department…
