by AllThingsECC.com | Jan 30, 2021 | Comm Center News
Callers to the Baker County Sheriff’s Office will no longer be greeted by the voice of a dispatcher whose primary role is to field emergency 9-1-1 calls.
Since Tuesday, Jan. 26, calls have been picked up by an automated answering system. The change is designed to “better serve callers while prioritizing the most critical calls,” a Sheriff’s Department press release stated…
by AllThingsECC.com | Jan 30, 2021 | Comm Center News
State Sen. Cathy Osten, who worked for more than two decades as a corrections officer and lieutenant for the Department of Corrections, has spearheaded the fight for mental health coverage through workers’ compensation since she first entered the legislature in 2012, the same year as the Sandy Hook shooting that led to the deaths of 26 children and staff. In its aftermath, labor advocates, municipalities, and legislators debated whether workers’ compensation should cover first responders who witnessed the shooting and experienced PTSD as a direct result, or just those who were the victims of physical violence.
She has also introduced a more narrow bill, which would only cover corrections staff, 9-1-1 dispatchers, and EMTs…
by AllThingsECC.com | Jan 30, 2021 | Comm Center News
Tucson’s troubled 911 system is in “critical but stable” condition after the sudden resignation of its top boss after a year on the job, the new interim leader said.
Jamie O’Leary, director of the city’s Public Safety Communications Department that operates 911, recently quit the $175,000-a-year post 14 months after she was hired…
by ECC Editor | Jan 29, 2021 | Comm Center News
It’s been drilled into us since we were kids: When there’s an emergency, grab a phone and dial 9-1-1. Those three magic numbers ensure that first responders — including police officers, firefighters and paramedics — come to our rescue.
Unfortunately, most 9-1-1 networks across the country use decades-old infrastructure that relies on the circuit-switching, analog technology that does not support today’s needs. They’re simply not equipped for today’s mobile and digital communications tools, and that means a lot of people may not get help as quickly as they need it… READ MORE
by ECC Editor | Jan 29, 2021 | Comm Center News
The Florida Sheriffs Association is pleased to announce that Public Safety Telecommunicator Specialist McKenzie Davis of the Flagler County Sheriff’s Office has been selected as the 2021 Dispatcher of the Year. Each year, this award is presented at the FSA Winter Conference to an officer who has demonstrated exceptional service in the line of duty. The award is sponsored by L3Harris Technologies.
Davis began her career at the Flagler County Sheriff’s Office in 2018 at only 19-years-old. She is the daughter of the Detention Services Commander Glenn Davis. In her short time in the communication center, she has made an incredible impact on the community and within the agency… READ MORE
by ECC Editor | Jan 29, 2021 | Comm Center News
NEW PROVIDENCE, NJ – Mountain Valley Emergency Communications Center (MVECC), the regional public safety answering point serving the communities of Summit, New Providence and Millburn, is the first public safety answering point in the country to opreationalize ‘EmergencyLocate’, an online enhancement tool for MVECC’s recently implemented what3words location identification platform.
Developed in the United Kingdom (UK), EmergencyLocate works in concert with the what3words application to gather and share location data with 9-1-1 dispatchers in real time, without the caller needing to verbally provide their location. ‘EmergencyLocate’ is currently in use in the UK and in Canada and provides tiers of service to its customers… READ MORE
