In the evolving environment of Next Generation 9-1-1, the data received will change and come from different sources. The NENA NG9-1-1 Data Flow Standard seeks to inform on E9-1-1 and NG9-1-1 data flow issues and identify at least a few transition issues for additional consideration… READ MORE
ROBESON COUNTY, N.C. (WBTW) – For nearly three years, telecommunicator Cierra Campbell has worked at the Robeson County 9-1-1 Center. She said she answered a call from a resident in the community who was distraught.
“He said, ‘I just got home and found my mother on the toilet and she’s not breathing.’ So, immediately I asked, ‘Are you willing to give CPR?’ He said yes. So we went straight into it,” Campbell says… READ MORE
Rio Gilinski had only been a 911 emergency operator for 10 months in Jackson County, Oregon, when a very “special” call came in. It was a call from a taxi driver in the city of Ashland, and he was carrying a woman who was carrying something of her own… a baby. And that baby was ready to be born. NOW!.
That was quite a lot to put on Rio…. there were emergency operators that had worked there for 15 years and never received such a call. And now, Rio, the virtual emergency rookie, was in the hot seat…
Dialing 911 in the heat of a crisis may not be the best place to learn process, but for many who are used to dialing and simply demanding a squad run: be prepared for more thorough questions.
“People as a whole, don’t like change,” explained Lt. Jeni Erb.
But a change has been implemented within the 911 dispatch call center at the Washington County Sheriff’s Office, which is where cell phone calls in the county most often, and landlines outside of city limits in the county always will ring in to during an emergency…
A new piece of legislation currently in the review stages will help to bring more recognition to the work of dispatchers across the state of Kansas.
During a recent installment of KVOE’s Talk of Emporia, Lyon County Emergency Communications Center Director Roxanne Van Gundy sat down to speak with KVOE News about what she calls the “911 First Responders Act.” The act, if approved at the state level, would change the current designation of 911 Dispatch workers from administrative support to protective service — first responders.
Van Gundy says with all due respect to administrative workers, the current classification of dispatchers is not truly representative of the work they do… READ MORE
NENA’s Changing Role of the Telecommunicator in NG9-1-1 Standard is intended to provide an understanding of how NG9‑1‑1 will change the role of the telecommunicator and guidance to assist in educating stakeholders and decision makers on this evolution.
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