The life of a Tampa Bay 911 operator (FL)

Kellen Scott is a senior telecommunicator at the Clearwater Police Department, dispatching officers in response to calls on vehicle accidents, domestic abuse, drunks, “a whole gamut of things,’’ he says.

A former middle school math teacher who says he wanted a change that still allowed him to help the community, Scott, 36, finds the job exciting.

“Every single call is different. You never know what’s going to happen when you pick up that phone’’… READ MORE

Heights police now looking for a full time dispatcher (TX)

The Harker Heights Police Department is currently accepting applications for a full time telecommunicator.

A post on the department’s Facebook page said the person in the position will be receiving incoming calls for police and non-emergency assistance. They will also perform a variety of general support duties related to dispatch that include record keeping, typing, filing and monitoring teletype communications…

State awards Wyoming County $5.9 million to improve emergency communications (NY)

Wyoming County will receive $5.9 million to build new towers to assist with upgrading its emergency communications capabilities, Gov. Andrew M. Cuomo announced Thursday.

A total of more than $29 million in grant funding has been awarded to Wyoming and four other counties in the state – Chenango, Putnam, St. Lawrence and Ulster – to help support a variety of communications projects. They include the construction of new radio towers, securing and updating existing infrastructure, as well as upgrades to local 911 call centers…

Acton and Concord Public Safety Agencies Provide Update on Regional 911 Study

The Towns of Acton and Concord, as well as both towns’ police and fire departments, wish to provide the community with an update on their joint effort to study the feasibility of regionalizing both towns’ emergency dispatch operations. 

The study ultimately found that the development of a shared Regional Emergency Communications Center (RECC) would be feasible, based on a number of similarities between the two communities’ public safety operations — including call volume — and the anticipated improvement of services across both communities…

A glimpse at what Billings 9-1-1 dispatchers do (MT)

BILLINGS – 9-1-1 dispatchers are the first line of defense for citizens needing help with everything from routine to life threatening situations, yet they often go unrecognized for their service.

The Billings City/County 9-1-1 Center is the critical link between the community and public safety resources, like the Billings Police and Fire Departments, as well as the Yellowstone County Sheriff’s Office. With all the changes the pandemic brought in 2020, it also created a shortage of dispatchers at the 9-1-1 center… READ MORE

Emergency communication center warns of 911 problems (CO)

A switch from analog to digital 911 systems has caused problems statewide, and Gunnison County’s emergency telephone authority warns that government and business offices should check their phone systems to see if they need to remedy their 911 connection, too.

All 911 Centers in the State of Colorado have been required to migrate from the legacy 911 system, which is an analog system, to an IP-based digital system called the ESInet (Emergency Services IP Network). Gunnison Regional Communications Center migrated to this new system in late October 2020… READ MORE