GR Communication Center receives national recognition (MI)

GRAND RAPIDS, Mich — The Grand Rapids Communications Center has achieved national recognition. The Commission for the Accreditation of Law Enforcement Agencies (CALEA) voted unanimously on Friday to recognize the Grand Rapids Public Safety Answering Point as an accredited dispatch center.

Grand Rapids is currently the only dispatch center in Michigan to earn the accreditation… READ MORE

St. George Communications Center moves to larger facility with cutting-edge upgrades to 911 service (UT)

St. George Communications Center moves to larger facility with cutting-edge upgrades to 911 service (UT)

ST. GEORGE — The St. George Communications Center was in full operation Monday during an open house to showcase the new facility, which is equipped with cutting-edge technology for the hundreds of calls answered by emergency dispatchers during any given shift.

Emergency dispatch services have undergone profound changes driven by the internet, advanced software and mobile technology propelled by the belief that a consistent level of 911 service is vital for everyone in a community…

City’s 911 Response Suffers from Dispatcher Vacancies, Need for Training (MS)

City’s 911 Response Suffers from Dispatcher Vacancies, Need for Training (MS)

Ward 7 Councilwoman Virgi Lindsay said people are calling 911 without response in Jackson at the city council work session on March 29. Photo courtesy City of Jackson

The problem of people experiencing emergencies not getting a response when they call 911 in the capital city needs urgent resolution, Ward 7 Councilwoman Virgi Lindsay said at the Jackson City Council work session on March 29.

“I’m getting phone calls, and I think we all are, about people not getting (response) when they’re in a real emergency, and they don’t get a response from 911,” she said…

Stark communities not on the same wavelength over 911 dispatching (OH)

Stark communities not on the same wavelength over 911 dispatching (OH)

Dispatcher Adam Bolgiano from the Stark County Sheriff's Office takes a call from a Stark County resident in December 2018 in this file photo.  Consultants are reaffirming a 2008 recommendation that Stark County use one dispatch center.

CANTON Consultants are reaffirming a 2008 recommendation that Stark County use one dispatch center to all but eliminate the transfer of 911 calls that can delay emergency response.

The county has seven such centers: the Stark County sheriff’s office; Canton Police; the Regional Emergency Dispatch Center, which serves 14 communities including Jackson Township, Perry Township and Massillon; CenCom, which serves several village and township fire departments; North Canton Police; Alliance Police; and Minerva Police…

Bedford Police Share Tips During National 9-1-1 Education Month (NH)

BEDFORD, N.H. — Chief John J. Bryfonski would like to share guidelines and tips in regards to accessing help in the midst of an emergency during National 9-1-1 Education Month.

According to the National Emergency Number Association, around 240 million calls are made to 911 each year in the United States. 9-1-1 Education Month is recognized across the country to conduct outreach and educate community members on 911 resources and practices… READ MORE