Community Notification of Update to Santa Clara Police Department’s Radio System (CA)

On October 12, 2020, the California Department of Justice (DOJ) issued Information Bulletin #20-09-CJIS, which sets forth legal mandates and guidelines regarding the confidentiality of information from the California Law Enforcement Telecommunications System (CLETS). CLETS is a computer network that provides criminal justice agencies with access to a variety of databases. These databases contain information about a person’s driving record, criminal record and criminal history…

CUPE BC, Local 8911 Celebrate Emergency Service Dispatcher and 911 Awareness Week (Canada)

Burnaby, British Columbia — Emergency Dispatchers and 9-1-1 Calltakers are the lifeblood of our community, and their work has become increasingly important during the COVID-19 pandemic, Paul Faolo of CUPEBC. The president said today. British Columbia Emergency Services Dispatcher Declaration and 9-1-1 Awareness Week (April 4-10, 2021). “These workers provide such important services for public safety and do so 24 hours a day. These are important emergency response networks that help save lives every day…

Community should be proud of dedicated professionals of Knox 911 (TN)

Community should be proud of dedicated professionals of Knox 911 (TN)

In 1986, the political leaders of Knoxville and Knox County formed the Knox County Emergency Communications District, or Knox 911. It was a well-thought-out vision and has undoubtedly saved many lives in our community.

Jerald Jenkins dispatches KPD officers from the Knox County Emergency Communications Center on Jan. 23, 2015.

Knox 911 is a stand-alone entity whose mission is to answer and dispatch all emergency calls in our community. We provide dispatch services to the Knox County Sheriff’s Office, Knoxville Police Department, Knoxville Fire Department and Karns Fire Department. Any medical calls received in our center are transferred to American Medical Response for them to dispatch emergency medical responders to our citizens. AMR also provides dispatch functions for Rural/Metro Fire Department, Seymour Fire Department and Knox County Rescue. All of these services are located in our call center…

911 dispatchers even more isolated during pandemic (MI)

Apr. 7—WEST OLIVE — Isolation is a somewhat common situation in normal times for employees of the Ottawa County Central Dispatch Authority.

Dispatchers work 12-hour shifts, matching up with their counterparts in the police, fire and medical agencies.

But, unlike those counterparts, the dispatchers sit quietly at their consoles inside a separate building in the Fillmore Complex in the middle of Ottawa County…

Text to 9-1-1 is an option in Radford (VA)

RADFORD, Va. (WDBJ) – The City of Radford keeps getting questions from the community about whether folks can text 9-1-1 in an emergency, so the police wanted to clear up the confusion.

The city launched a text to 9-1-1 system over two years ago. Dispatchers do prefer that you call 9-1-1 if it does not jeopardize your safety—as it helps them to pinpoint the exact location of your emergency to send help. Texting is an option for help in the city… READ MORE

Iowa taps into FirstNet for 911 backup

Iowa taps into FirstNet for 911 backup

communications tower (Alexander Yakimov/Shutterstock.com)The Iowa Communications Network (ICN) has partnered with Iowa’s Homeland Security and Emergency Management Department (HSEMD) to use FirstNet as the backup connection for the state’s public safety answering points (PSAPs).ICN has deployed FirstNet LTE connections to 24 of the state’s 113 PSAPs so far, with about 10 more slated for installations. Under the agreement, connected PSAPs will automatically reroute 911 calls from ICN to FirstNet to keep callers wirelessly connected…