City Launches New 311 Program for Non-Emergency City Services (CA)

City Launches New 311 Program for Non-Emergency City Services (CA)

Santa Monica launched yesterday a new 311 assistance program to improve customer service for all non-emergency City services.

Santa Monica 311, available in English and Spanish, is an integrated program accessible via phone, email and web, city officials said a press release yesterday. The city has also launched a new mobile app that replaces the Santa Monica Works/Go system to make it easier to contact city departments and submit requests…

Women in Public Safety Communications: Renee Gordon

Women in Public Safety Communications: Renee Gordon

Renee Gordon, RPL, CPE, Director, City of Alexandria, Virginia – Department of Emergency and Customer Communications

  • In public safety for over 30 years, 12  in emergency communications
  • APCO member since 2010
  • APCO Registered Public Safety Leader (RPL) and RPL facilitator
  • Graduate of the inaugural class of Certified Public Safety Executive (CPE)
  • Immediate past president of the Mid-Eastern Chapter of APCO

SUNDAY BEGINS ‘PUBLIC SAFETY TELECOMMUNICATOR WEEK’ (LA)

Each year, during the second week of April, the telecommunications personnel in the public safety community, are honored. This week-long event is a time to celebrate and thank those who dedicate their lives to serving the public in the 911 communications field. It is a set aside so everyone can be made aware of these professionals’ hard work and dedication to the community.

Madison Parish E-911 Director Cynthia Machen said it is important to say thank you to the hard-working men and women in the telecommunications field…

National Public Safety Telecommunicators Week is April 11-17th (IN)

National Public Safety Telecommunicators Week is April 11-17th (IN)

Muncie, IN—The week of April 11-17, 2021 is celebrated as National Public Safety Telecommunicators Week.

It is the job of public safety telecommunicators to provide a continuous link from those in need to emergency services providers who respond to those needs. Prompt response of law enforcement, fire, and emergency medical services is critical to the protection of life and preservation of property…

Couple of area sheriff’s office received funding for 9-1-1 upgrades (WI)

Couple of area sheriff’s office received funding for 9-1-1 upgrades (WI)

MADISON– The Office of Emergency Communications (OEC) has awarded 18 grant projects totaling $487,876.65 in federal funding to local public safety answering points (PSAPs) across Wisconsin. Funding will be used for various projects related to the upgrade/replacement of existing end of life equipment to be NextGen9-1-1 capable.

These agencies received funding:

Barron County Sheriff’s Department, $76,209.19
Bayfield County Sheriff’s Office, $76,991.65
Bayside Communications Center, $100,621.55
Cedarburg Police Department, $59,184.00
Clark County Sheriff’s Office, $57,716.28
Crawford County Communications Center, $75,573.58…

The Courier salutes Logan County 911 dispatchers (IL)

The Courier salutes Logan County 911 dispatchers (IL)

According to Hopp it is always best when witnessing an incident that needs reported to report it as soon as possible.

“For example: Reckless driving, suspicious person, fireworks/gun shots etc… When doing so make sure you provide as much information as possible, such as vehicle make, model, color, license plate, clothing descriptions, number of individuals involved, direction of travel, location, or address of incident,” said Hopp…