The San Mateo County Dispatch Center receives 488,095 calls per year.
Each of these 911 calls is answered by one of the San Mateo County dispatchers, located on the second floor of the county’s Emergency Operations Center in Redwood City, California. Windows surround the center and there’s a slideshow of everyone’s pets in the corner, which brings a smile to everyone’s face, some lightness in a stressful workplace.
CISA’s Emergency Communications Division (ECD) spearheaded the Cyber Resilient 911 (CR911) Program’s fourth regional symposium, which included CISA Regions 5 and 7. Among the attendees were state 911 administrators, representatives from 911 centers, IT/cyber communities at the state and local levels, and Statewide Interoperability Coordinators (SWICs) from each state. The symposium fostered collaboration with various internal CISA resources, including Cybersecurity Advisors (CSAs) and Emergency Communication Coordinators (ECCs) representing specific states within each CISA region.
The Honolulu Police Department doesn’t track how often the 911 system gets overwhelmed enough to play an automated message. But there are times when all of HPD’s emergency response operators are assisting callers.
REMSA Health announces that its Regional Emergency Communications Center has earned the designation of Emergency Fire Dispatch (EFD) Accredited Center of Excellence (ACE) from the International Academies of Emergency Dispatch (IAED).
TAUNTON, Mass. (WLNE) — Taunton officials participated in a groundbreaking ceremony Wednesday, May 1 for the city’s new public safety facility.
Mayor Shaunna O’Connell, Taunton police and fire officials and other city elected officials were on hand for the event to mark the beginning of the departments’ move from the temporary facilities they have called home for over 40 years.
May 3—GOSHEN — As the only state treasurer in the United States who also serves as board chair of his state’s 911 board, Daniel Elliott’s history growing up in rural Indiana and his technology background gives him a unique understanding of some of the problems facing call centers.
