Mahaska County Supervisors Make Decision For 911 Funding (IA)

Oskaloosa, Iowa – The discussion about the funding and potential future of 911 services and its funding continued Monday during the Mahaska County Board of Supervisors meeting.

“The conversation is getting more intense as we go along,” said Mark Groenendyk, chair of the Mahaska County Board of Supervisors, and the process taking place to find a funding solution that will fund 911 starting July 1st, 2021… READ MORE

North Olmsted Police Chief hopes to preserve 911 call center autonomy by adding Fairview Park’s dispatch and prisoner-housing services (OH)

North Olmsted Police Chief hopes to preserve 911 call center autonomy by adding Fairview Park’s dispatch and prisoner-housing services (OH)

NORTH OLMSTED, Ohio — Ongoing discussions continue regarding North Olmsted taking over Fairview Park Police Department’s dispatch services and prisoner housing. Ultimately, both city councils are expected to approve the contracts

For North Olmsted Police Chief Bob Wagner, the notion of adding another community’s dispatching has been on his radar since the police department was renovated in 2015…

City To Observe National Public Safety Telecommunicators Week 2021 (PA)

The City of Roanoke will celebrate National Public Safety Telecommunicators Week, April 11-17, to honor the men and women who serve as public safety communications officers in its E-911 Center. The City will recognize its dispatchers with various forms of appreciation throughout the entire week.

The Center’s dispatchers handle more than 275,000 emergency and non-emergency calls each year, dispatching calls to Roanoke Police, Fire and EMS personnel to meet the needs of the public in emergencies and on a routine basis…

Marblehead 9-1-1: Going inside dispatch (MA)

Marblehead 9-1-1: Going inside dispatch (MA)

Amy Gilliland wasn’t even supposed to be working that day. She swapped shifts with another Marblehead dispatcher who needed the day off. Then came the 9-1-1 call she will never forget.

“I answer the call, but no one’s talking,” Gilliland remembers. “I look up the address and I send two officers down to Elm Street. All of a sudden I hear a voice in the background and I think, ‘Boy, that sounds familiar.’ It’s my sister’s boyfriend who has come to kill her. He has her on the floor with a sharp object to her neck…

Meet one of the behind-the-scenes heroes of emergency services (IL)

Meet one of the behind-the-scenes heroes of emergency services (IL)

When Katherine Wargo picks up the phone at work, she never knows exactly what’s on the other end of the call. But there is one thing she can count on: The caller is experiencing one of the most difficult moments of their life.

“They’re seeing things that they never thought they would see or experiencing things that they never thought would happen to them,” Wargo told us. “And so just answering the phone, having somebody who is calm, cool, collected, who you know is going to get you help … you hear (relief) instantly in their voice…