Wait times for 911 calls have dropped significantly due to higher dispatch staffing, Anchorage police say (AK)

Wait times for 911 calls have dropped significantly due to higher dispatch staffing, Anchorage police say (AK)

It now takes about half as much time for police dispatchers to answer 911 calls as it did during recent peaks just a couple years ago, officials with the Anchorage Police Department said this week.

Wait times began to rise after 2015 and peaked in late 2018 and mid-2019, when it took up to 21 seconds on average for dispatchers to answer incoming 911 calls, according to data provided by the department. The average wait time has steadily decreased since last summer and was about 8.6 seconds in February, according to APD…

MVRDA telecommunicators recognized by county (NM)

DOÑA ANA COUNTY – The Doña Ana County Board of Commissioners recognized Mesilla Valley Regional Dispatch Authority telecommunicators by proclaiming the second week of April in their honor at their regular meeting Tuesday, April 13.

“We are very grateful to all first responders for their work, especially with the unforeseen and challenging circumstances we have all faced, through the pandemic,” said County Manager Fernando Macias… READ MORE

Tioga County making progress on emergency communications system (NY)

Tioga County making progress on emergency communications system (NY)

OWEGO (WBNG) — It’s National Public Safety Telecommunications Week and Tioga County is making strides to make the job a bit easier for first responders to keep everyone safe.

They are moving forward with a long-awaited upgrade to their emergency communications system.

Mike Simmons, Director of Emergency Services says their current system is a patchwork which makes it difficult for dispatchers, and responding agencies to communicate…

Lowndes County 911 observes telecommunicators week (GA)

VALDOSTA – Lowndes County 911 is observing the second full week of April (April 11-17) as National Public Safety Telecommunicators Week. 

The week, sponsored by the Association of Public-Safety Communications Officials International and celebrated annually, “honors the thousands of men and women who respond to emergency calls, dispatch emergency professionals and equipment and render life-saving assistance to the world’s citizens,” county officials said in a statement…

Albany 911 dispatcher staffing shortage continues (NY)

ALBANY, NY (WRGB) — This week is National Public safety Telecommunicators week, a time dedicated to honoring those who answer our emergency calls and help keep us safe.

But as CBS6 has reported for many months now, dispatchers in the city of Albany say their calls for help are not being answered, as their staffing crisis continues.

I sat down again with one member of the unit, whose identity we are protecting…