At 20 years old, 911 dispatcher has a ‘poise you can’t train’ (IL)
Alexis Echebarria loves her work, doesn’t seek recognition for her job as the first point of contact during an emergency
Ramsey County’s new 911 center gives social workers key role (MN)
The staff who handle 911 calls throughout St. Paul and Ramsey County returned to their remodeled center this week, with embedded social workers now stationed in the middle of the room.
SF Emergency Dispatchers Struggle to Respond Amid Outdated Systems, Severe Understaffing (CA)
San Francisco emergency dispatchers — already dangerously understaffed and overworked — say that sporadic outages in their aging computer system are making their jobs even harder.
Orange County E911 Center “Tree of Life” mural recognizes dispatchers (VA)
The Orange County Emergency Communications Center is excited to announce the addition of a “Tree of Life” mural, to recognize dispatchers for the lifesaving measures they provide day after day.
Like leaves on a tree, communications officers provide a critical canopy of protection and assistance in the chain of emergency response, according to a release from Orange County.
‘You get a lot of burnout:’ Nationwide 911 dispatcher shortage has local agencies getting creative (FL)
JACKSONVILLE, Fla. — Across the country, law enforcement and fire rescue agencies are experiencing a shortage of 911 dispatchers.
Between 2019 and 2022, one in four jobs at public safety communications centers were vacant, according to a recent report from the National Association of State 911 Administrators and the International Academies of Emergency Dispatch. Many agencies are working to address the issue by getting creative in their recruitment.
San Francisco Opens New 911 Dispatch Center (CA)
San Francisco, CA – Today Mayor London N. Breed and the San Francisco Department of Emergency Management (DEM) celebrated the opening of San Francisco’s newly renovated 911 Dispatch Center. The significant upgrades to the facility, located at 1011 Turk Street, will enhance the City’s emergency response capabilities by allowing dispatch capacity to grow over time and surge in the event of a major emergency. The project, funded by a bond approved by San Francisco voters in 2020, was completed on time and on budget.
