by AllThingsECC.com | Apr 19, 2021 | Articles, Comm Center News
Communications is the backbone of the fire service. Whether it is the relay of orders between the incident commander and the resources who are on scene or the flow of information from the citizen, to dispatch, to the first-alarm assignment, we count on this seamless exchange of information to get things done.
In the 21st century, more than ever, we rely on electronic resources to connect with the outer world and to interconnect with fellow responders. What if these everyday avenues suddenly fell silent for all of us? Would you be prepared?..
by AllThingsECC.com | Apr 19, 2021 | Comm Center News
LOGAN — They’re the voice heard during the worst moments of life. Day and night, the staff at Logan City Public Safety Dispatch field some of the most horrific and heartbreaking phone calls from local residents.
Shelley Peterson, 911 Communications Director, said their staff of 21 men and women answered an average of 371 calls a day last year. Of those, an average of 129 calls were emergencies, ranging from traffic accidents to medical incidents…
by AllThingsECC.com | Apr 19, 2021 | Comm Center News
A Sandoval County dispatcher has seven monitors to watch last week. The dispatchers preferred not to have their faces in the paper. Gary Herron photo.
A sticker in a goodie bag says it all: “Heroes wear headsets.”
Those headset-wearing heroes are the men and women taking emergency calls and dispatching law enforcement, fire and/or emergency medical help to those callers…
by AllThingsECC.com | Apr 19, 2021 | Comm Center News
When you call 911, it’s just not about 911 telecommunicators providing help over the phone, but often getting help to your location. EMD Ira Charfauros says the role of a dispatcher is to act as a support unit to firefighters and medics. Charfauros, who has been an Emergency Medical Dispatch for almost a year and a half, he remembers the first time he had to talk a frantic caller through CPR, when a man, who was just watching TV, suddenly collapsed to the ground…
by ECC Editor | Apr 19, 2021 | Comm Center News
Brandi Villamonte was dispatching officers from the communications center in the basement at the Lincoln Police Department on Aug. 26 when the words came out on the radio over the lunch hour.
“Shots fired. Officer down.”
Villamonte said she knew her husband, an officer in the gang unit at LPD, was on scene at the house at 33rd and Vine streets, serving a warrant for a teenager wanted in connection to a murder… READ MORE
by AllThingsECC.com | Apr 19, 2021 | Articles, Comm Center News
Last week was National Public Safety Telecommunications Week, a time to annually reflect on and appreciate the people that are just as vital to the first responders community as the men and women who drive up to relieve our problems. Dispatchers are the calm voices on the other end of the phone from usually some of the worst moments in the callers’ lives. And those phone calls roll in sometimes constantly in a 12-hour shift. Dispatchers are key in making sure those calls turn into timely action by police, fire, EMS, and other frontliners…
