by AllThingsECC.com | May 25, 2021 | Comm Center News
Just in 2018, one year after the radio system was purchased, problems began to plague officials. In one instance, a KPD officer who had his firearm drawn was unable to reach dispatch. In another incident that same year, firefighters from the Kokomo Fire Department responded to an incident and lost communication. As a result, firefighters were pulled out and switched over to backup channels before returning to the scene.Now, it seems the issues are rearing their head once more, according to Howard County Sheriff Jerry Asher and Kokomo Police Department Chief Doug Stout.Deputies and officers with both KPD and the sheriff’s office have reported various issues, ranging from not being able to transmit from certain locations to difficulties hearing or understanding orders from the dispatch system. Officials say they are working to find a solution by addressing how issues are reported.According to Stout, KPD officers have reported difficulties in transmitting from certain locations and that he, Asher, and other officials have met to attempt to define what information is needed to diagnose the issues.
by AllThingsECC.com | May 25, 2021 | Articles, Comm Center News
Lori Henricksen, director of the emergency telecommunications program for high schoolers at the Veterans Tribute Career and Technical Academy in Las Vegas (Nevada), discusses the creation of her program and the challenges it presents, as well as the benefits of training teenagers for careers in first response…
by AllThingsECC.com | May 25, 2021 | Articles, Comm Center News
By Adam Geisler, National Tribal Government Liaison, First Responder Network Authority
For the past year, the National Tribal Emergency Management Council (NTEMC)(link is external) has served as a critical lifeline to tribal nations battling the coronavirus. Responsible for leading the logistics and distribution of supplies for tribal nations in 35 states, NTEMC and sister non-profit Farmer Frog have delivered 38.5 million pounds of food and $7 million worth of personal protective equipment to tribes across the country.
This nationwide effort has been a massive undertaking for the non-profit, which traditionally helps tribes build sustainable emergency management programs. NTEMC established an incident command center in partnership with Farmer Frog to help manage operations. Tucked just north of Seattle in Woodinville, Washington, the center is situated in a remote area. While the location was considered ideal for serving the tribes, it was problematic in terms of communications.
READ FULL ARTICLE
by AllThingsECC.com | May 25, 2021 | Comm Center News
FARMINGTON, Utah — More than 100 inaudible phone calls were made to
Davis County’s 9-1-1 Communication Center this weekend — calls that were traced directly back to cell phones at nearby Lagoon Amusement Park.“We know the sound of the white roller-coaster very well,” said Amanda Glezos, an assistant manager at the Davis County 9-1-1 Communication Center who has been working at the center for 17 years. “You just never know what you’re going to get on the other end of the line…
by AllThingsECC.com | May 25, 2021 | Comm Center News
A barrier stands outside of the Seattle Police Department’s West Precinct on June 10, 2020 in Seattle, Washington. (Photo by David Ryder/Getty Images)
In a 7-0 vote on Monday, the Seattle City Council has approved transferring 911 operations away from Seattle Police Department.
The vote means that 911 call center operations will move out of SPD to the civilian controlled Community Safety and Communications Center (CSCC).
SPD interim chief: ‘We are a safe city’ despite concerns over police staffing
The process began at the tail end of the 2021 budget process last November, when the council passed an ordinance that established the CSCC, and established its two primary functions: 911 dispatch for SPD, and parking enforcement. The ordinance mandated that 911 functions be moved out of SPD by June 1…
by AllThingsECC.com | May 25, 2021 | Comm Center News
DURHAM, N.C. (WNCN) – When you call 911 in Durham, there’s a chance there won’t be enough operators at the Durham Emergency Communications Center (DECC) to answer your call.
When no one answers a call within 30 seconds, it is routed to Raleigh-Wake 911. An average of 1,900 calls are forwarded from Durham every month.
The DECC has faced facing a shortage of 911 operators since December. Now, during some shifts, there are only two people answering calls at a time. Currently, the DECC has 26 vacant 911 operator positions out of 64, which means 41 percent of the positions are vacant…
