LCECC implements new emergency fire dispatch protocols (KS)

The Lyon County Emergency Communications center has implemented a new, higher standard of fire protocols to identify and expertly assist when there are life-threatening circumstances involved during an emergency.

Dispatchers are now EFD (Emergency Fire Dispatch) certified; recognized by the International Academies of Emergency Dispatch as the world standard of care… READ MORE

Little Rock woman voices concern over 9-1-1 dispatch time (AR)

A woman frantically called 9-1-1 after men pulled out their guns inside of a PetSmart. During the incident, she said the phone continued to ring for several minutes.

LITTLE ROCK, Arkansas — A woman who asked to remain anonymous said she was shopping at PetSmart on Financial Parkway two Sundays ago when she heard several men shouting in the next aisle over.

“They were saying things like ‘it’s about to go down, I’m going to end you, this is going to happen now’,” the woman said.

That’s when she saw them run around the corner..

Public Safety Advocate: Rural Broadband Update, FCC Update

There is certainly a lot happening in the field of wireless communications. Next week I will be commenting on the recent Federal Communications Commission (FCC) ruling on public-safety 4.9-GHz spectrum, but this week I want to back up and talk more about broadband for those in rural areas who do not have broadband and those who may have broadband available but not the financial resources to pay for broadband to their homes or elsewhere.

Rural Broadband

The infrastructure bill being discussed by Congress and the Executive Branch currently includes $65 billion for rural broadband deployment, which is down from the original $100 billion. It is not yet clear if this bill, as currently written, will capture the votes needed in both Houses of Congress and be signed by the President…

Denco 9-1-1 Brings Indoor Maps to Schools, Providing 9-1-1 Actionable Location Information (TX)

Denco Area 9-1-1 District (Denco 9-1-1), providing 9-1-1 services to nearly 800,000 people in 33 jurisdictions throughout North Texas, recently worked with GeoComm to bring indoor maps to 86 K-12 public schools throughout the region.

This project addressed the challenges of locating 9-1-1 callers indoors by utilizing GeoComm Indoor Maps and Denco 9-1-1’s GIS data to extend Emergency Communications Centers (ECCs) mapping capabilities. By addressing the challenges and establishing an indoor mapping program, Denco 9-1-1 empowered themselves with a visual representation of indoor spaces providing 9-1-1 actionable location information for improved emergency response situational awareness…

Durham no longer routing 911 calls to Raleigh as new operators start Tuesday (NC)

DURHAM, N.C. (WNCN) – On Tuesday, Durham city officials said 911 calls would no longer be routed to Raleigh. They said they now have enough trained workers to answer all the calls that come into Durham’s call center.

CBS 17 broke the story in December that some of Durham’s 911 calls were being routed to Raleigh-Wake 911 due to a shortage of call takers.

For the last six months, 10 percent of Durham’s 911 calls were routed over to Raleigh, which is the equivalent of about 1,900 calls a month, according to Raleigh-Wake 911… READ MORE

Text to 9-1-1 service starts in Macon County (IL)

MACON COUNTY, Ill. (WCIA) — A big technology upgradeg is coming to the Central Illinois Regional Dispatch Center in Decatur.

A press release says people in Macon County are now able to directly text 9-1-1 from their cell phones. The service is available for the following four major carriers: AT&T, Verizon, T-Mobile, and Sprint.

If the service is not available for a particular carrier or experiencing an outage, a bounce-back message will be sent, instructing the recipient to make a voice call instead…