by ECC Editor | Jun 15, 2021 | Comm Center News
Did you know the Aventura Police Department’s 9-1-1 Communications Section is 1 of 7 Public Safety Answering Points (PSAP) in Miami-Dade County? In 2020, the Aventura Police Department’s team of 14 Police Communications Officers (PCO) processed over 90,000 phone calls, out of which 11,200 of those were 9-1-1 calls for service.
APD’s Communications Officers are the first point of contact for people in desperate need of help. In-fact, 9-1-1 Dispatchers are often referred to as the first “First Responders.” A lot of time goes into training these amazing men and women. The State of Florida Department of Health requires all PSAP Operators to become certified 9-1-1 Telecommunicators. There are numerous certifications the operators must obtain, including the Emergency Medical Dispatcher (EMD) certification… READ MORE
by AllThingsECC.com | Jun 15, 2021 | Comm Center News
KINGSTON, R.I. — June 14, 2021 — The University of Rhode Island has named University Police Maj. Michael A. Jagoda director of public safety and chief of police effective June 19.
In his new role, Jagoda will oversee the following units and offices: Alarm Division, Emergency Management, Environmental Health and Safety, Fire and Life Safety, Transportation and Parking, University Police, Campus Security and Communications and Technology…
by AllThingsECC.com | Jun 15, 2021 | Comm Center News
Cumberland County E-911 is working to improve services to the community, with plans in place for a mobile communications unit, a backup communications center, and an updated website.
“The tornado in Cookeville in March 2020 took their 911 center offline,” said Terry Williams, director of operations for Cumberland County 911. “We and other folks handled their calls.”
That got 911 Director Eric Ritzman and Williams thinking about contingency plans for the Cumberland County emergency communications center on Southbend Dr…
by AllThingsECC.com | Jun 15, 2021 | Articles, Comm Center News
While conducting research for my 2021 Wisconsin Public Safety Commission (WIPSCOM) conference presentation, it became immediately clear that securing the nation’s public safety answering points (PSAPs) is no longer just an IT challenge.
Shifting from an analog to digital operating environment — the next generation of 911 — will require strategic investments into three key areas: people, processes and technology. As call center technology evolves nationwide, the need for greater cybersecurity in the public safety space has never been more important.
Internet connected systems…
by AllThingsECC.com | Jun 14, 2021 | Comm Center News
Texting, in recent years, has become one of the most valuable forms of communication among modern day technology—even among emergency response teams. While calling 911 is efficient, certain situations might need a texting feature for ultimate safety. Franklin County’s Emergency Communications centers – including the City’s provider, NRECC, at the City of Dublin – offer the Text to 911 feature, expanding the options available to residents when they are experiencing an emergency.
Text to 911 provides a convenient option for residents to seek emergency assistance under the following situations:
- If you are in a threatening situation and a voice call would increase the threat.
- If you are deaf, hard of hearing or have a speech disability.
- If you are unable to speak due to an injury.
- If mobile phone reception is poor…
by ECC Editor | Jun 14, 2021 | Comm Center News
Oklahoma 911 call centers are experiencing a large amount of accidental 911 calls due to safety features available on mobile devices including iPhones and Apple watches.
According to the Oklahoma 911 Management Authority and the State 911 Coordinator, 12 percent of 911 calls in Oklahoma are hang-ups that have to be followed up on. Almost all of these calls are considered accidents.
For each accidental 911 call, dispatchers must follow up to determine if there is a real emergency, adding excess time and attention away from intentional 911 calls… READ MORE
