DALLAS – The Dallas Police Department is addressing the 911 dispatch staffing shortage that has led to delays in response time to some priority calls.
The department says it is adding and moving staff around to beef up the emergency call center and getting more employees to work overtime.
In recent weeks, the department reported the center was operating about 25% below full staffing…
DEPARTMENT of Fire and Emergency Medical Services Commissioner Dennis Mendiola said there is a need to “centralize” 911 emergency calls.
“We are communicating with the Department of Public Safety, CNMI Homeland Security, the governor’s office, and the Legislature to try to centralize 911 calls so that we could eliminate call forwarding and issues regarding delayed response,” he added.
Mendiola said legislation has to be introduced and passed to centralize 911 calls. “A lot of legislators are working on the details of that measure which will require additional funding from the community,” he added…
San Jose’s 911 dispatchers are sounding the alarm and urging the city council to take immediate action addressing a staffing shortage.
Dispatchers said the staffing issue means some calls for help are getting put on hold.
Fire dispatchers said during the VTA yard shooting some other emergency calls had to be put on hold for up to 30 minutes because the limited number of on-duty dispatchers were tied up handling the shooting and two significant structure fires at the same time…
Upper Arlington is eyeing an estimated $2.5 million in security upgrades and renovations to the city’s Municipal Services Center, 3600 Tremont Road.
Space from the city’s former 911 dispatching room can be incorporated into either the existing UAPD space or City Attorney’s Office, or both, because Upper Arlington outsourced its 911 dispatching operations to the Northwest Regional Emergency Communications Center in Dublin in 2018… READ MORE
With a study into a potential merger with the city of Chandler on Emergency Call Center services now called off, Maricopa is looking to build its own facility and host operations for municipal partners.
The Chandler study was halted for a variety of reasons, according to City Manager Rick Horst.
“Chandler has recently advised us that they wish to pause this process,” Horst said. “Reasons include the recent retirement of their city manager and the ongoing recruitment process. Recent events in the city of Chandler have mandated their time and attention away from this study process and to some degree, misinformation circulated as promulgated by parties with self-serving agendas…
The Harker Heights City Council, at a recent meeting, heard a report from City Manager David Mitchell, concerning the updating of the Bell County 9-1-1 Communications Center Agreement, which, in addition to Harker Heights, serves Killeen, Temple, Belton, and Bell County (county events) and pays for one-half of the center’s operating costs.
The original agreement, set up in 2002, established a Regulatory Board of Operations (RBO) that consisted of the four city managers and the Bell County judge. Under the updated agreement, the fire chiefs are now members of the RBO and serve as technicians on the board. Now that the chiefs attend, the RBO has eight members and represents all the cities served by the 9-1-1 Center, which is located in Belton… READ MORE
