Geographic information system or GIS data is a core element of the modernization initiative to move America’s go-to dial-in service for emergencies from legacy systems to Next Generation 911, or NG911.
As highlighted in a solicitation recently published by the National Highway Traffic Safety Administration, or NHTSA, emergency responders will eventually lean more on specific location data to quickly reach callers in need. Right now, however, the U.S.’ thousands of existing 911 call centers don’t connect via one consistent GIS system—and they are also generally lacking a mechanism for sharing that soon-to-be-crucial location-based data… READ MORE
DALLAS (WBAP/KLIF) – Two of the largest Police Departments in North Texas are working to overcome a national shortage of 9-1-1 dispatchers.
The shortage has resulted in several delayed responses from Dallas Police. City Council woman Cara Mendelsohn said Tuesday that department leadership has taken action to implement a signing bonus for dispatchers.
“But we’ve got to do more so we have a stable staffing of professionals,” said Mendelsohn.
The department also assigned its class of new recruits to work dispatch…
TUCSON (KVOA) – Tucson’s Public Safety Communications Department is undergoing a major transformation, following an outside report last year that uncovered numerous problems with staffing, morale and training.
The News 4 Tucson Investigators have also been tracking your concerns about the wait times at the city’s 9-1-1 center for the past three years.
Last year, the city had third-party access problems within the public safety communications center.
Their report found, among other things, two cultures in one workforce, with a rivalry between dispatchers serving the police department along with the fire department…
WINCHESTER — Florida-based L3Harris Technologies Inc. is suing the Frederick County Board of Supervisors, the county government and county Finance Director Cheryl Shiffler over the board’s decision to award Texas-based EF Johnson a contract to replace the county’s public safety radio system.
L3Harris filed a complaint and request for a temporary injunction in Frederick County Circuit Court on June 14. The company wants the court to cancel the notice of intent to award the contract to EF Johnson and instead award it to L3Harris.
More than two years ago, Pennsylvania-based Mission Critical Partners assessed the county’s aging public safety radio system and identified numerous problems, such as limited capacity, no frequencies transmitted countywide and a limited number of operational channels if primary dispatch channels are overloaded. Some parts of the system were installed more than 20 years ago…
TOLEDO, Ohio — EDITOR’S NOTE: The attached video originally aired on May 13, 2021.
Some Toledo 911 dispatchers are being offered the option to forego vacation and take pay instead.
Sterling Rahe, public information officer for the Toledo Fire and Rescue Department explained that there is no staffing shortage. He said this is an option that is currently being used and has been used previously…
Hundreds of calls come in every single day to the 911 call center at the Office of Emergency Management and Communications, but recently dispatchers got an emergency call for one of their own.
“I was actually on the stretcher and they were rolling me to the ambulance (before) I realized what had happened,” said Timothy Bingham.
Bingham was wrapping up a recent shift at OEMC when he suffered a heart attack, according to officials…
