by AllThingsECC.com | Jul 12, 2021 | Comm Center News
When Buffalo, N.Y., closed its municipal buildings as part of a pandemic lockdown ın March 2020, Oswaldo Mestre had only two days to find a way to keep a vital line of communication open to residents.
As the city’s director of citizen services, Mestre manages Buffalo’s 311 contact center, which fields questions and complaints from citizens. Buffalo 311 includes an online portal and a mobile app, but its heart is a Cisco PBX call and resolution center previously run out of City Hall and staffed by workers who had been sent home for the duration of the city’s lockdown…
by AllThingsECC.com | Jul 12, 2021 | Comm Center News
PEKIN – It’s been a bumpy road at times getting Tazewell County Consolidated Communications up and running.
Now that it has been for the past two years, some local communities are being asked to pay more to support its operation — a large enough rise for some that at least one village has debated eliminating its police department.
Commonly called TC3, the group that handles 911 dispatch operations is the result of a state-mandated consolidation of Tazewell County call centers in East Peoria, Morton, Pekin and Washington. The organization was founded in 2017 and began operating in 2019…
by AllThingsECC.com | Jul 12, 2021 | Comm Center News
COLCHESTER, United Kingdom–(BUSINESS WIRE)–Jul 12, 2021–
Everbridge, Inc. (NASDAQ: EVBG), the global leader in critical event management ( CEM ), today announced that the company successfully deployed its Public Warning Cell Broadcast technology within three of the largest Mobile Network Operators in the United Kingdom, as a key technology component of the UK Government’s first-ever, nationwide emergency alerting system, planned for rollout later this year.
Everbridge Announces Successful Deployment of National Public Warning System for The United Kingdom (UK) to Protect Over 100 Million Residents and Visitors…
by AllThingsECC.com | Jul 11, 2021 | Articles, Comm Center News
By Karl Wilmes, Chief (ret)
I remember as a newly promoted Sergeant meeting with my shift of officers outside in the parking lot of a bar fight. The incident was all but over, and one of the officers called dispatch on the radio for some information on a suspect we were arresting. The portable radio did not work, and Officer Mike threw the radio across the parking lot and announced to the world, “this piece of s..t” never works”. I clearly remember the radio breaking into pieces as it splashed against the asphalt. I can remember thinking to myself how I was going to explain this to the Chief in the morning and thinking those brand new Sergeant stripes on my shirt were probably gone.
That was the golden ages of law enforcement, the eighties. Today, we all have smart phones. No different than in the dark ages of just a portable radio, when you are on the scene of an incident, or simply need to call home you want your phone to work. Who wants to hear, “can you hear me now”, in a snowstorm at 3:00 A.M. in the morning…
by ECC Editor | Jul 10, 2021 | Comm Center News
CLEVELAND (WJW) — The FOX 8 I-Team has now obtained the recording showing what a woman heard after she called 911 in Cleveland and had to wait half an hour.
Earlier this week, the I-Team revealed the 30-minute 911 call.
Now, a recording just released to the I-Team sheds new light on how that happened on the night of July 4.
When Cleveland dispatch finally answered, a recording shows the caller said, “It took you all over thirty minutes to answer the phone. Somebody is in distress. What is going on?” … READ MORE
by AllThingsECC.com | Jul 10, 2021 | Articles, Comm Center News
VILNIUS, Lithuania, July 09, 2021 (GLOBE NEWSWIRE) — Peplink and Assured Wireless have teamed together to create a FirstNet MegaRange™ solution that combines Peplink’s SpeedFusion technology with Assured Wireless’ High Power User Equipment (HPUE), allowing first responders to protect mission-critical applications, visualize and manage their wireless connections.
FirstNet is the only network where public safety can take advantage of the highest power class signaling available in the U.S. with FirstNet MegaRange™, the HPUE solution exclusively available on Band 14. HPUE boosts transmission power up to 6x over traditional LTE equipment, which vastly improves cellular coverage in remote regions, rural areas, maritime environments, and metropolitan areas where cellular signal penetration through buildings and underground structures can be challenging – helping first responders communicate inside and out…
