by AllThingsECC.com | Jul 10, 2021 | Comm Center News
The Pueblo Fire Department’s average total response time increased last year to nearly 10 minutes, and the department leader said a growing service area and new dispatch system are the main reasons for the rise.
The total response time for all emergency calls — that is, the time from when the dispatcher picks up the phone to when the responders make it to the emergency — averaged 9 minutes, 53 seconds in 2020. That’s up from 9:29 in 2019 and 8:38 in 2018.
Their 2020 benchmark goal was 6:20.
“What’s really important is that the city is growing and there’s parts of the city that we can’t get to in the timeline we’d like to for 911 response. That was really critical,” said Fire Chief Barbara Huber…
by AllThingsECC.com | Jul 10, 2021 | Comm Center News
(ST. JOSEPH, Mo.) Six first responders from northwest Missouri are credited with saving a mother and her 18-month-old baby in mid April earlier this year.
The group was recognized at Missouri Highway Patrol Troop H Headquarters today.
The Missouri Association of Public Safety Communications honored four dispatchers and two Cameron police officers.
The six responded in the early morning hours of April 16, when a dispatcher in Harrison County received a call that a woman and her baby had been taken against their will…
by AllThingsECC.com | Jul 10, 2021 | Comm Center News
Many businesses on San Juan Island are struggling with being short-staffed, but the shortage of dispatchers makes for a dangerous situation.
Robin DeLazerda started her work as a dispatch officer on the island on Sept. 12, 2001 — the day after 9/11. She is currently working as a dispatch supervisor and also actively working as a dispatcher. When she sat in and observed dispatchers working, she knew that this was her calling, she said…
by ECC Editor | Jul 9, 2021 | Comm Center News
Leslie Cheatham is a person who has spent most of her life helping others, whether as a telecommunicator for the Town of Farmville, an EMT in her earlier years as a in Campbell County and Pamplin or as a community member who tries to quietly help others’ satisfy needs.
Cheatham joined the Town of Farmville eight years ago as a dispatcher. Now 49, she said she didn’t feel like she could spend as much time out in the field as an EMT as she used to, but being a dispatcher still keeps her involved with helping lives.
“I do miss being out in the field with the EMS, but I do enjoy being a telecommunicator also. I’m still able to be involved, just not so much hands on,” she said… READ MORE
by ECC Editor | Jul 9, 2021 | Comm Center News
The Department of Homeland Security has selected San Antonio-based SecureLogix to proceed with the second phase of a cybersecurity architecture designed to protect multimedia content in Next Generation 9-1-1 emergency communication systems.
SecureLogix received the Small Business Innovation Research (SBIR) Phase II award after the software company completed feasibility demonstration work, DHS said Wednesday.
The goal of the project is to secure images, voice and videos using a platform that supports DHS’ emergency communications cybersecurity center concept… READ MORE
by AllThingsECC.com | Jul 9, 2021 | Comm Center News
EBENSBURG — Cambria County’s Emergency Management Director will soon have new shoes to fill.
Art Martynuska, who has been in charge of emergency services in Cambria County for the past three years, was named the acting deputy director of 911 Thursday following the retirement of longtime director Robbin Melnyk.
Martynuska will hold both titles of emergency management and 911 director, and he is set to receive an additional $1,000 per month in compensation while he serves in the interim…
