by AllThingsECC.com | Jul 16, 2021 | Comm Center News
WILMINGTON, N.C. (WECT) – You can always count on having a 911 dispatcher on the other end of the line when you call for help, but these first responders do not have the same legal protections as others like police or firefighters.
They’re never at the scene of the accident or fire, but they’re the first and, often, most important link to getting help in a life or death situation.
“They walk people through CPR, they walk people through if their house is burning down, they give them instructions on if you need to wrap yourself in a sheet and run out, or do you need to find the nearest window,” said 911 Director Hope Downs…
by AllThingsECC.com | Jul 16, 2021 | Comm Center News, Opinions
12PM – The Big Lead // GUEST: Former Sheriff John Urquhart defends the 911 dispatcher on Sherman’s wife’s call, explains procedure and training // Gov. Inslee says everything is climate change // Twitter upset with us for airing 911 call
[PODCAST]
by AllThingsECC.com | Jul 16, 2021 | Comm Center News
Some of Dover Police Department’s finest were recognized in a ceremony held at the station on Wednesday.
Five department employees were recognized for their work during an early morning fire at an apartment building on Hill Street which broke out around 1 a.m. on June 25.
People were still inside the building when emergency rescue crews arrived. Emergency dispatchers can be heard handling the situation here.
Dispatchers Steven Dwyer and Emily Cleary worked as a team and quickly dispatched both police and fire units. They were recognized with Exceptional Service Awards…
by AllThingsECC.com | Jul 16, 2021 | Comm Center News
REDDING — The town’s emergency departments hope to have a new radio system up and running by the end of the month to enhance their communication with one another and eliminate safety risks.
Redding started the multi-year, multi-million-dollar improvement years ago when officials realized their current system was outdated and inhibited communication between emergency personnel departments.
We “couldn’t buy them, couldn’t fix them,” said Fire Commissioner Bennett Pardee, adding that “put us in a real spot.”
“We got every last nickel out of the old stuff and it’s time,” he added…
by AllThingsECC.com | Jul 16, 2021 | Comm Center News
Many in the call center are working up to 16-hour shifts to cover for short staffing, and employees with disciplinary actions against them are continuing to work.
TOLEDO, Ohio — We all hope we never have to call 911, but if we do, we expect someone will answer the call fast.
But there is growing concern that’s not happening in Lucas County, according to more than five 911 dispatchers and call takers who spoke anonymously with WTOL 11.
“You can’t slack on any call, because no call is typical,” said one 911 call-taker…
by AllThingsECC.com | Jul 16, 2021 | Comm Center News
Lawmakers in Texas are taking steps to help 911 and EMS professionals save more lives. Texas recently passed House Bill 786, which ensures all Texas 911 dispatchers are trained in the delivery of high-quality T-CPR.1
Telecommunicator-CPR is the process by which a 911 dispatcher coaches a caller through the process of bystander CPR while first responders are on their way. In the case of sudden cardiac arrest, dispatcher-assisted CPR is crucial and triples the chance of survival…
