During a wildfire, here’s how Sonoma County dispatchers alert residents and firefighters (CA)

During a wildfire, here’s how Sonoma County dispatchers alert residents and firefighters (CA)

Redcom dispatcher William Buck was nearly eight hours into a 12-hour shift on June 29 when he took a 911 call about an unconscious 12-year-old boy in Santa Rosa.

He collected information for paramedics to reach the child before instructing an older sister on how to perform CPR. As he passed along directions to the sister his colleagues in the Santa Rosa dispatch center listened intently.

Paramedics soon arrived and Buck turned the case over to their care. Ending the call, he pushed back his desk chair and stood for a moment to gather his thoughts as the room fell silent. His brief pause were the only signs…

Lincoln 911 dispatcher taken to hospital after suspected lightning strike (RI)

Lincoln 911 dispatcher taken to hospital after suspected lightning strike (RI)

Cover picture for the article

Lincoln Police Chief Brian Sullivan said a believed lightning strike has sent one of their dispatchers to the hospital.

Sullivan said they believe their dispatch tower was struck by lightning during Saturday’s thunderstorms.

The chief said the dispatcher was taken to the hospital as a precaution.

The phone systems are working, but officers are having issues with their radio system… READ MORE

Joanie Best prepares Crawford County for 911 dispatch department consolidation (AR)

Joanie Best prepares Crawford County for 911 dispatch department consolidation (AR)

Joanie Best began her role as Crawford County's new 911 communications director on June 28. The county is undergoing a 911 consolidation process which officially begins in January of 2022.

Joanie Best believes she was made to be an emergency services dispatcher. And now she believes the years she’s spent building a career in that difficult field has made her a perfect choice to lead Crawford County into its 911 consolidation process.

“I love it. Dispatch is me. And for 12 years it’s been me,” said Best. “If I had a chance to work overtime, I was there. I love being in the thick of it.”

Best jumped back into the thick of it on June 28 when she was hired as Crawford County’s 911 Communications Director…

‘A tremendous honor’: Cambria County 911 coordinator retires to focus on teaching, family (PA)

‘A tremendous honor’: Cambria County 911 coordinator retires to focus on teaching, family (PA)

A longtime Cambria County 911 employee is retiring to embark on the next chapters of her life.

Robbin Melnyk, 56, retired as the county’s 911 coordinator and Department of Emergency Services deputy director earlier this month to focus more on her family and educating new dispatchers across the state.

Melnyk started her career in 1986 at the Mainline Police Dispatch Center in the basement of the county courthouse. She also worked part-time for the Richland Police Dispatch Center until 1992, when the county merged three centers, including the two she worked for, to create the county-wide dispatch center…

Coos Bay to get new dispatching equipment (OR)

Coos Bay to get new dispatching equipment (OR)

The Coos Bay City Council voted unanimously to spend up to $159,000 to purchase new equipment for emergency dispatchers.

Police Chief Chris Chapanar said the equipment for the 9-1-1 dispatchers is desperately needed.

“The 9-1-1 dispatch center is currently using out-of-date equipment that was purchased over 15 years ago,” Chapanar told the council. “The equipment has not only become outdated, but obviously it’s technologically driven, and that has become outdated as well. It is no longer serviceable, and the components are no longer being manufactured..

Saratoga County announces initiative to bolster AED database (NY)

BALLSTON SPA, N.Y. — Saratoga County officials today announced its Office of Emergency Services is hosting a contest with cash prizes for those who help locate automatic external defibrillators (AEDs) around the county.

The contest, in partnership with the EMS Council, is an effort to grow the county’s AED database.

Contestants are asked to locate and upload photos and information of AEDs around the county using the PulsePoint AED app. The contest runs from July 15 through Aug. 13. Cash prizes will be awarded to the five people who register the most AEDs located in Saratoga County and will be distributed as follows: $300 for first place; $200 for second place; $150 each for third, fourth and fifth place…