New technology will help 911 pinpoint callers (KY)

Owensboro-Daviess County 911 dispatchers will soon be utilizing a new technology that allows first responders to pinpoint an individual’s location within a 10-foot by 10-foot square.

Paul Nave, city-county 911 dispatch director, said the new technology is available through a partnership between RapidSOS, which the dispatch center uses, and a company called what3words, which provides the service.

“With technology, things change dramatically and over 85% of our calls are wireless,” Nave said during Tuesday’s meeting of the Owensboro-Daviess County 911 Oversight Committee…

Dubois Co. Sheriff’s Office warning about accidental 911 calls (IN)

Dubois Co. Sheriff’s Office warning about accidental 911 calls (IN)

DUBOIS CO., Ind. (WFIE) – The Dubois County Sheriff’s Office is warning the public about accidental 911 calls.

County dispatch officials estimate more than 30% of calls to the 911 center were accidental in 2020.

Officials tell us dispatchers in the county field more than 12,000 calls a year.

They tell us that many times when someone accidentally calls 911, the caller will hang up when they realize the mistake.

However, when the caller hangs up, they say there is no way for them to call back to see if there is an actual emergency.

Dispatchers have to assume the call is legitimate unless they learn otherwise…

RapidSOS launches app store with public-safety software partners

RapidSOS today announced the launch of the RapidSOS Partner Network, an application store of software solutions that integrate with RapidSOS to deliver critical information to 911 personnel, command centers and public-safety officers that is designed to improve emergency-response efforts.

While RapidSOS is known for delivering data tools to 911 centers and partnering with other solution providers, the RapidSOS Partner Network is being established to make it easier for emergency call centers (ECCs) to access new capabilities through an app-store experience, according to Jessica Reed, vice president of global sales for RapidSOS…

Emergency response data firm RapidSOS launches partner network

Emergency response data firm RapidSOS launches partner network

The emergency response data-management vendor RapidSOS on Tuesday announced the creation of a new “partner network” that integrates 20 other vendors’ products into a common dashboard. The purpose, the company said, is make it easier for workers at the nearly 5,000 emergency communications centers that use RapidSOS’ software to sift through the ever-increasing layers of data collected when responding to a call.

“There are so many screens these communicators need to look at,” Jessica Reed, the company’s vice president of strategy and global partners, said in a phone interview. “Our goal is to bring it to one screen.”

RapidSOS is one of a handful of companies that markets software that aims to deliver real-time information to public safety answering points that’s more robust — and, ideally, precise — than the existing 911 system, which is built on physical telephone lines, and being phased out slowly for a next-generation system better suited for contemporary wireless communications…

Search for Summer Wells highlights recurring Hawkins Co. communications issues (TN)

ROGERSVILLE, Tenn. (WJHL)- Tuesday, July 20 marks five weeks since the disappearance of five-year-old Summer Wells. The Tennessee Bureau of Investigation says they’ve received 1,020 tips in relation to the AMBER Alert.

midwest rescue group will return to our region again this weekend to search for the little girl. But, initially, rescue crews faced several challenges during the massive ground search in the Beech Creek community.

Even before Summer Wells’ disappearance, the radio systems and lack of cell service were hot-button issues in Hawkins County. Some people there even reported not being able to reach 911 and first responders not being able to communicate with each other at times…

Do you have what it takes to answer the call? Brooke County 911 is hiring dispatchers. (WV)

Do you have what it takes to answer the call? Brooke County 911 is hiring dispatchers. (WV)

BROOKE COUNTY (WTRF)– Several West Virginia counties are experiencing the same emergency personnel staffing problem as one agency here in the Northern Panhandle. They have vital positions that need filled and they’re looking for someone who will serve their community.

There’s an urgent need for an important position here in Brooke County.

911 Dispatchers play a vital role in emergency services, and Brooke County have openings. Do you have what It takes to answer the call?

7News paid a visit to Brooke County and tells us how the people chosen will be a lifeline in their community…