by AllThingsECC.com | Oct 12, 2021 | Comm Center News
Oct. 12—Law enforcement officers and 911 dispatchers have begun to receive training on the dispatch center’s Computer Aided Dispatch system, which is scheduled to go online on Nov. 16.
Paul Nave, the city and county’s 911 center director, said dispatchers have been receiving training on how to use the system and will receive individual training beginning next week. Law enforcement officers who will train other officers and deputies on the system started their instruction on the CAD system Monday.
Officials selected Tyler Technologies to provide the new system, which will be used for dispatching calls and record keeping…
by ECC Editor | Oct 11, 2021 | Comm Center News
NENA: The 911 Association yesterday announced that the American National Standards Institute (ANSI) fully approved the third—and latest—version of i3, the IP-based NENA standard for next-generation 911 (NG911) networking and core services.
Earlier this year, the fact that ANSI had not approved Version 3 of the i3 standard was a point of contention, because legislation proposing $15 billion in federal funding to accelerate NG911 deployment throughout the U.S. would have required that the money be spent on solutions accredited by standards bodies like ANSI.
Today, the significance of the ANSI approval of i3 is not as clear, as the previous NG911 funding language for “commonly accepted standards” does not specifically cite ANSI, so the fact that it is a NENA standard could meet the standard. In addition, the NG911 funding proposal—currently reduced to $10 billion—currently is part of the $3.5 trillion budget-reconciliation package that faces some notable political challenges to becoming a reality… READ MORE
by ECC Editor | Oct 11, 2021 | Comm Center News
“911, what’s your emergency?”
Thousands of Oklahomans call emergency services throughout the year. Most of us are familiar with the steady voice that greets us and offers reassurance and direction during a crisis – and for many, emergency dispatchers are unknown voices.
In Carter County, Jenni Williams, a Carter County dispatcher has been recognized for being much more than a reassuring voice, earning her not only a commendation from Carter County Undersheriff Gus Handke, but also recognition this week as the Oklahoma Chapter of National Emergency Member Association (OklaNENA) Emergency Telecommunicator of the Quarter… READ MORE
by ECC Editor | Oct 11, 2021 | Comm Center News
VANCOUVER (NEWS 1130) — People calling 9-1-1 in B.C. in recent days have had to wait up to five minutes for their calls to be answered, and there are conflicting explanations as to why this is happening.
The Emergency Communications Professionals of BC, the union representing call takers, says in a Facebook post that it is underfunded and understaffed.
“Our members are working hard 24/7 to answer your calls immediately, gather information accurately, and to make sure you get the help you need fast – but we are stretched to our limits and need more staff now,” the union wrote on Facebook… READ MORE
by AllThingsECC.com | Oct 10, 2021 | Comm Center News
Audio of a 911 call in Canada reveals what may be the most innocuous “emergency” ever. “I have to pee,” a caller tells an incredulous dispatcher in a 911 call posted to Twitter on Friday by Peel Regional Police near Toronto in southern Ontario. In the 38-second audio clip, the 911 dispatcher asks the caller whether he needs police, fire or ambulance services…READ MORE
by AllThingsECC.com | Oct 10, 2021 | Comm Center News
ALBUQUERQUE — Elisha Lucero was known in her family as a painter, a fisherwoman and a caretaker who had put aside her ambitions to nurse relatives through bouts of poor health.
She was also gripped by mental illness, and on a summer’s night in 2019, the 28-year-old was behaving so erratically that a cousin called 911 from their suburban Albuquerque home. Sheriff’s deputies banged on the door and demanded that Lucero, who stood 4 feet 11 inches with her shoes on, come outside.
When she did, the deputies shot her 21 times…
