by AllThingsECC.com | Nov 1, 2021 | Articles, Comm Center News
About 95% of once-proposed federal funding to accelerate next-generation-911 (NG911) deployment nationwide was eliminated from the text of the $1.75 trillion reconciliation bill that was released yesterday, although the $500 million included still would be the largest federal 911 investment in history.
Reconciliation-bill text calls for $470 million to fund a nationwide NG911 grant program that could be used to plan, deploy, implement and maintain IP-based next-generation platforms, as well as fund training of personnel. The proposal also includes $20 million for administrative costs, $9 million to establish a new NG911 cybersecurity center, and $1 million to establish a 16-member Public Safety Next Generation 911 Advisory Board to provide recommendations to the NTIA assistant secretary administering the program…
by AllThingsECC.com | Nov 1, 2021 | Comm Center News
Residents of Hamilton County on Wednesday will be some of the first in the state to use a new citizen satisfaction and feedback solution after a call for service to Hamilton County 9-1-1 Unified Emergency Communications Center. This new service uses text messaging to contact some callers to the Emergency Communication Center that have reported or been involved in certain types of incidents.
These text messages are sent hours or sometimes a few days after a call for service and will ask citizens to take a quick survey about their experience with the Emergency Communications Center. It will also allow citizens to provide their own comments and feedback after receiving service…
by AllThingsECC.com | Nov 1, 2021 | Comm Center News
(WHDH)– What if police couldn’t answer your 911 call because they were tied up investigating a mistake: Someone who called by accident. 7 Investigates found the number of those calls is increasing, and they’re diverting emergency crews away from people really need help! Hank Phillippi Ryan has the story.
The phone rings in the Littleton Police Department 911 call center. Bill Harrold, the dispatch supervisor, answers the call, “911, this line is recorded. What is your emergency?”
Bill is ready for any call that comes in. “Hello? You dial 911?” he asks the caller…
by ECC Editor | Oct 29, 2021 | Comm Center News
MARIETTA, Ohio. (WTAP) – A Washington County 911 system levy will be on next week’s ballots.
Chief Deputy Mark Warden says this levy is an important part of operating the 911 system. It came into play five years ago due to operating costs surpassing the revenue made. This is due to landlines being used less often on top of the the state’s cap on the cellular 911 surcharge.
Warden says the levy supports equipment, annual maintenance fees, and further growth of the 911 system… READ MORE
by ECC Editor | Oct 28, 2021 | Articles, Comm Center News
Every year, millions of 911 calls involve a person experiencing an emergency related to a mental health or substance use disorder—situations often referred to as behavioral health crises.1 How these calls are handled can determine whether the incident ends safely, the person in crisis is arrested, or the person is connected to appropriate care.
The call-takers and dispatchers answering these emergency calls make critical assessments of the health and safety of those involved in each call, decide whether help is needed, and, if it is, determine whether it should be led by law enforcement officers, emergency medical services, or more specialized field responses (if available)… READ MORE
by AllThingsECC.com | Oct 28, 2021 | Articles, Comm Center News
Weber Area 911 dispatcher Matt Graves works at dispatch and emergency services on Wednesday, Nov. 13, 2019.
It started when a young woman desperately sought help in a mental health crisis and her call went to voicemail. She then took her life.
State Rep. Steve Eliason, R-Sandy, told the story Tuesday as a national group of experts discussed the growing challenges of communities effectively responding to life-or-death behavioral health situations without throwing people in jail or handing them off to overwhelmed hospital emergency rooms…
