Habersham cities planning for E-911 radio purchases, maintenance fees (GA)

Habersham cities planning for E-911 radio purchases, maintenance fees (GA)

by | Nov 11, 2021 | Comm Center News

With a new E-911 radio system funded by SPLOST and the American Rescue Plan coming to Habersham County, the county’s municipalities are working to adjust their budgets and make decisions on how they will support new radios compatible with the new system for their first responders and public safety officials.

City managers, police and fire officials met with the county Tuesday to discuss costs and fees, and Habersham County Finance Director Tim Sims says that there was at least one representative from nearly every city at the meeting…

Bloomington Emergency Call Center receives high honor

Bloomington Emergency Call Center receives high honor

by | Nov 11, 2021 | Comm Center News

BLOOMINGTON, Ill. (WMBD) — In Bloomington, the city’s emergency communications center has been recognized as one of the best in the country.

The International Academy of Emergency Dispatch has certified the Communicati.ons Center as an Emergency Police Dispatch (EPD) Accredited Center of Excellence (ACE). It’s the 25th center in the entire world to get the honor.

The Bloomington center is the first in Illinois to achieve the designation…

Michigan Association of Public Safety Communications Officials Recognizes Phyllis Fuller from Peninsula Fiber Network

by | Nov 11, 2021 | Comm Center News

Peninsula Fiber Network, LLC (PFN), a leading provider of fiber optic-based telecommunications and Next Generation 911 services throughout Michigan, Wisconsin, and parts of Minnesota was pleased to learn that one of its key employees received statewide recognition.

PFN Employee Receives APCO Presidents Award

The Michigan Association of Public Safety Communications Officials (APCO) held its annual awards banquet in Frankenmuth on October 21, 2021. Each year, awards are presented to 911professionals recognizing their service and dedication to the profession…

Billings emergency dispatch moves to better match medical calls to best response (MT)

Billings emergency dispatch moves to better match medical calls to best response (MT)

by | Nov 11, 2021 | Comm Center News

BILLINGS – It’s not always necessary to dispatch a million-dollar fire truck to a medical call, but that’s the way it has worked in Billings, at least until this week.

The City County Dispatch crew is now working a new computer program to help match the right resources with the needed response.

It’s called priority medical dispatch, and people on the other end of the phone will play an important part in that response…

Open Source: Why has the Knox County 911 line gone down recently? (OH)

by | Nov 11, 2021 | Comm Center News, Opinions

EDITOR’S NOTE: This story is in response to a reader-submitted question through Open Source, a platform where readers can submit questions to the staff.

MOUNT VERNON — The 911 phone line in Knox County has gone down twice in the last few weeks.

The reason why? On Nov. 5 and Oct. 16, CenturyLink — the provider the county uses for its emergency lines — had area outages.

Mark Molzen, global issues director for Lumen Technologies (the rebrand of CenturyLink), wrote in an email to Knox Pages that services were restored within hours on Oct. 16 and within 24 hours on Nov. 5… 

Automation To Help Arapahoe Sheriff’s Dispatch Staffing Shortage (CO)

Automation To Help Arapahoe Sheriff’s Dispatch Staffing Shortage (CO)

by | Nov 11, 2021 | Comm Center News

ARAPAHOE COUNTY, CO — A new automated phone system in Arapahoe County is expected to ease wait times and help with staffing shortages in the sheriff’s dispatch division.

Residents who phone the sheriff’s non-emergency number, 303-795-4711, will soon hear a new recorded ‘auto attendant,’ which will route calls to the correct department, the Arapahoe County Sheriff’s Office said. The new system is set to begin at 7 a.m. Wednesday.

Cathy Raley, communications manager with the sheriff’s office, said the automated system will improve wait times…