From tight shoes to spicy chips — How low priority 911 calls tie up Cleveland ambulances (OH)

by ECC Editor | Nov 6, 2021 | Comm Center News

CLEVELAND (WJW) – The FOX 8 I-Team has found people calling for an ambulance in Cleveland because they can’t sleep or their shoes are too tight.

Still, paramedics get sent.

So, the I-Team investigated what this means for you when you have a life-threatening emergency. We’ve recently exposed delays as people had to wait for an ambulance in Cleveland even with patients dying.

We uncovered 911 calls that are not what you expect to hear when people say they need an ambulance… READ MORE

Ulster County executive envisions new emergency management center (NY)

by AllThingsECC.com | Nov 5, 2021 | Comm Center News

KINGSTON, N.Y. — Ulster County Executive Pat Ryan on Thursday outlined his plan for the construction of a state-of-the-art emergency management and government operations facility, saying in a press release that the facility will centralize critical functions from across county government “in a hardened and energy self-sufficient structure.”

The new Ulster County Public Safety Communications Center will include the Ulster County Emergency Operations Center (EOC)/Government Operations Center (GOC), all the divisions of the Ulster County Department of Emergency Services, and the County’s Public Safety Answering Point (PSAP), Ryan said…

Roanoke County expands employee bonuses (VA)

by AllThingsECC.com | Nov 5, 2021 | Comm Center News

New technology to get Spotsy firefighters to you quicker (PA)

by AllThingsECC.com | Nov 5, 2021 | Comm Center News

From Spotsylvania Fire, Rescue and Emergency Management:

Last week, through a joint effort of the Spotsylvania Information Services Department, Spotsylvania Sheriff’s Office and Emergency Communications Center, and Spotsylvania Fire, Rescue, & Emergency Management, our public safety system made a huge leap forward in improving the service delivery to our community. We have implemented the use of a new state of the art computer-aided dispatch (CAD) system that has greater functionality to allow us all to serve you better, but also provides incident location, routing, and call notes in the hands of our personnel as they respond to your calls for help.

The new system uses automatic vehicle location (AVL) technology to make sure the closest, most appropriate units are dispatched to calls for help, based off their GPS locations…

Kenton County Dispatch Supervisor is Awarded for her Outstanding Service (KY)

by AllThingsECC.com | Nov 5, 2021 | Comm Center News

Kenton County Dispatch Supervisor, Melissa Eddy, has been given the Line Supervisor of the Year Award by the Kentucky Emergency Numbers Association in partnership with the Kentucky chapter of the Association for Public Safety Officials.

The Line Supervisor of the Year award aims to highlight exceptional supervisors that demonstrate professionalism, skill, and steadiness when faced with intensely stressful situations.

Eddy, a twenty-three year veteran with the Kenton County Emergency Communications Center (KCECC), has served as a Dispatch Supervisor for sixteen years…

Arcola native appointed as Coles-Moultrie 911 system director (IL)

by AllThingsECC.com | Nov 5, 2021 | Comm Center News