Dispatchers at the Honolulu Police Department are being forced to work overtime because of short staffing.
Some 911 callers are waiting as long as 20 minutes to ask for help. Employees face “vitriol and verbal abuse ” from supervisors.
The allegations were outlined in a two-page letter delivered to the Honolulu City Council on Thursday from the Hawaii Government Employees Association.
On June 4, 2025, the FCC released a Public Notice announcing the due dates for comments on a Further Notice of Proposed Rulemaking (FNPRM) proposing improvements to ensure the resiliency, reliability, interoperability, and accessibility of Next Generation 911 (NG911) networks. NG911 will provide improved support for the full range of 911 voice, text, data, and video communications, which will enable improved 911 access for individuals with disabilities.
Jason Moore learned how technological innovation at a South Carolina 9-1-1 dispatch center eases the burden on call-takers, accelerates response to citizens in need and improves fire department effectiveness.
Public safety answering points (PSAPs), which more commonly are known as 9-1-1 dispatch centers, often are the first contact for someone who is in need. Occasionally, the hard-working PSAP call-takers are overlooked, but their professionalism, efficiency and dedication can set the tone for the entire emergency. Therefore, they are a crucial component to the fire and emergency service response model.
The Peninsula Regional Emergency Communications Center, which serves York and James City counties, and the cities of Poquoson and Williamsburg, recently announced the roll-out of new next-generation 911 tools that will help people better communicate with first responders during emergencies.
Now, 911 callers in the region can receive a prompt to share real-time video or photos from their phones to show first responders what they’re seeing and hearing.
WASHINGTON — A coalition of public safety leaders, emergency response professionals and industry groups has called on the Senate Commerce Committee to include critical funding for Next Generation 911 (NG911) technology in President Donald Trump’s “One Big Beautiful Bill Act,” according to APCO International.
N.C. 911 Board Partnered with Richmond Community College to Develop First-of-Its-Kind Program for 911 Telecommunicators
In recognition of a milestone nearly five years in the making, N.C. 911 Board members and staff recently celebrated the inaugural graduates of Richmond Community College’s 911 Communications & Operations Associate Degree Program. The first of its kind, the online program is designed to provide not only a pathway for individuals who are interested in starting a career in the field, but also skills enhancement for those already working as 911 telecommunicators.
