DOWNTOWN AKRON — Summit County Council April 7 discussed using artificial intelligence (AI) to process non-emergency calls for various county public safety answering points (PSAP).
Public Safety Director Lori Pesci said the AI-generated call answering system will be used at the Summit Emergency Communications Center, as well as in Akron, Bath, Hudson and at the South Summit Dispatch Center.
The Columbus Police Department has successfully completed extensive renovations to its primary 911 Emergency Communications Center at Police Headquarters and its backup center at 3111 Citizens Way. This upgrade project, which began in early 2023, aims to enhance the efficiency and effectiveness of emergency response services in the region.
Kansas Gov. Laura Kelly signed a bill that makes the state’s telecommunications technology part of its critical infrastructure.
SAVANNAH, Ga. (WTOC/Gray News) – A dispatcher in Georgia is accused of ordering breakfast while answering a 911 call.
On Valentine’s Day, Dylan Johnson called 911 when he thought someone was breaking into his home.
When he finally made contact with a dispatcher, he says she was ordering breakfast.
“My wife called me while I was at work about 9:30 and said someone was snooping around the house, knocking on the doors and banging on windows and stuff,” said Johnson.
A group of public safety telecommunicators for Hennepin County discussed their response to a residential plane crash in Brooklyn Park.
“Our state has the best 911 professionals in the country,” said Governor Kelly Ayotte. “This new facility in Laconia will provide our dispatchers and emergency response personnel with state-of-the-art upgrades to help them continue their life-saving work. I was proud to be at the groundbreaking today, and I thank the hardworking men and women of New Hampshire 911 for the critical role they play in keeping us the safest state in the nation.”
