Dispatchers, new software saving lives (IA)

LEE COUNTY – LeeComm dispatcher Tony Keefe has less than a year of certification with Lee County’s new Total Response software, but the time training came in handy on Nov. 20.

Keefe was manning a LeeComm E911 line on that day when a call came in from a man whose wife was suffering a heart attack and was unresponsive.

In a matter of moments, Keefe worked with other dispatchers to send Lee County EMS to the location of the incident and then pulled up what’s called a Total Response software suite on his computer screen and began instructing the husband on how to provide CPR…
Frederick County, Virginia implements new 911 technology

Frederick County, Virginia implements new 911 technology

FREDERICK COUNTY, Va. (WDVM) — Frederick County Virginia Public Safety Communications now has new technology to help improve 911 calls.

The new technology, called NextGen 911, will make it easier for 911 dispatchers to pinpoint a person’s location.

“It allows us to use technology like what Uber Eats use and for DoorDash being able to get that location exactly where the person is and not so much in a radius point that could be 2-3 miles of a radius,” said Tamara Perez Public Safety Communications Director for Frederick County…

Champaign County Sheriff’s Office launches Text-to-911 program (OH)

Champaign County Sheriff’s Office launches Text-to-911 program (OH)

CHAMPAIGN COUNTY — The Champaign County Sheriff’s office announced its dispatch center can now accept text messages through the “Text-to-911″ program.

To use the 911 feature, all you have to do is input 911 as your number to text, the sheriff’s office said.

The sheriff’s office says the location information accompanying a text-to-911 call is not equal to wireless voice call location technology.

Additionally, 911 messages can take longer to receive, may be delivered out of order, or may not be received at all…

Dickinson Public Safety Center will soon better pinpoint 9-1-1 calls (ND)

Dickinson Police Lt. Mike Hanel sat down with The Dickinson Press to walk through the new program that 9-1-1 operators will soon integrate into their system, saying the program will shorten response times for Dickinson and Stark County emergency responders and ultimately save lives.

“It’s basically like a clearinghouse for all the data that’s out there nowadays for notifications, alerts, alarm systems and what not. For our dispatchers, it’s a one-stop single pane of glass type of system,” Hanel said. “… As society is getting more data driven, there’s so many different devices and methods of communication that need one central location to coalesce into our dispatch center…

Columbus public safety employees to receive bonuses (GA)

Columbus public safety employees to receive bonuses (GA)

COLUMBUS, Ga. (WTVM) – Columbus City Council approved a resolution today allocating higher pay for sign-on bonuses for public safety employees.

$5000 bonuses will be given to any person who joins the Columbus Police Department, Muscogee County Sheriff’s Office or begins working at the Muscogee County Prison. The first $2500 dollars will be given six months after completing training and the other half will be given a year after being released from training.

Mayor Skip Henderson says he hopes the bonuses will help with retention rates…

The first ‘first responders’: What it’s like to work at Tillamook 911 (OR)

The first ‘first responders’: What it’s like to work at Tillamook 911 (OR)

Tillamook County Emergency Communications District (Tillamook 911) answers all 911 and non-emergency calls throughout Tillamook County. They are the first ‘first responders’ to emergencies.

Administrator Tiffany Miller said there is no typical day at the dispatch center, as the center answers a wide range of calls, such as a complaint regarding a barking dog to a request for help requiring CPR instructions over the phone.

“The only requirement to work here is you have to have either your GED or high school diploma, you have to be 18 years of age and you cannot have any disqualifying criminal history,” Miller said…