Rapid response: Valley counties move toward ‘seamless’ 9-1-1 (TX)

by | Dec 19, 2021 | Comm Center News

Dec. 17—Officials in the Lower Rio Grande Valley announced a new communications service called RGV9-1-1 to serve Willacy and Hidalgo counties.

In partnership with Cameron County, the new emergency call operation will provide a “seamless” web to allow first responders quick notification across the region, meaning faster response times.

The new agency, the Rio Grande Valley Emergency Communication District, or RGVECD, is responsible for all 9-1-1 emergency call delivery in both counties and covers rural areas as well as 25 municipalities… READ MORE

Cocoa Beach Police Department Moves into New Communications Center on Orlando Avenue (FL)

by | Dec 19, 2021 | Comm Center News

Residents may have seen the communications microwave being installed on the tall, white tower in their secured parking area.

That microwave communicates through line-of-sight with the tower near the country club tennis courts, allowing Cocoa Beach police dispatchers to talk to police and fire personnel and vice versa.

The records and property/evidence staff, who meet and greet the public, are still getting settled so the first and second floor lobbies will remain closed until further notice… READ MORE

Jasper County ESD 4 to fund an additional 911 Dispatcher (TX)

Jasper County ESD 4 to fund an additional 911 Dispatcher (TX)

by | Dec 19, 2021 | Comm Center News

The Jasper County Sheriff’s Department will soon add an additional dispatcher to the 911 Emergency Communications Center following an approval for funding from Emergency Services District #4.

According to Beech Grove Fire Chief Jamie Gunter, this will go into effect on January 1st and will mean that the sheriff’s department will employ a total of eight dispatchers while insuring that two will be on duty at all times…

Lake County receives award for emergency medical dispatch center (FL)

Lake County receives award for emergency medical dispatch center (FL)

by | Dec 18, 2021 | Comm Center News

Lake County and the Office of Public Safety Support have been approved for re- accreditation as an Accredited Center of Excellence (ACE) for emergency dispatching.

The re-accreditation is awarded by the International Academies of Emergency Dispatch (IAED) and is effective for a period of three years.
This distinction reflects the dedication of staff in meeting the highest standards of care and practice available for emergency dispatch centers. To
receive this re-accreditation, an organization must demonstrate strong local oversight, rigorous quality processes, and a commitment to data-driven, continuous improvements…

Cherokee County 911 Announces Implementation Of Medical Priority Dispatch System (AL)

Cherokee County 911 Announces Implementation Of Medical Priority Dispatch System (AL)

by | Dec 18, 2021 | Comm Center News

Share Button

Cherokee County 911 is excited to announce the implementation of the Medical Priority Dispatch System™ (MPDS®) to better serve the residents of Cherokee County in emergency situations.

With this new system, emergency dispatchers will follow nationally recognized standards and research-based protocols to identify life-threatening situations and to safely prioritize calls for response. The protocols guide emergency dispatchers through a series of questions they ask callers in order to identify the problems so they can send the correct help…

On the other end: 911 operators difficult but rewarding job (AZ)

On the other end: 911 operators difficult but rewarding job (AZ)

by | Dec 18, 2021 | Comm Center News

TUCSON, Ariz. (KGUN) — During the holidays many take the time to pause and spend time with friends and family.

However, for those who work in emergency services, that isn’t always possible. Tucson’s Public Safety Communications Department is always staffed, and operators work 12-hour days.

“At times it can be a little bit difficult,” Ivan De La Torre, a 911 operator, said. “Having the help of your peers and knowing you are able to get someone out of a situation or send the right amount of help to the right location as well; its a pretty rewarding job…