$10,000 PLUS DAILY PENALTIES?: Be Sure to Follow FCC Guidance to Avoid Big Fines Under Kari’s Law and Section 506 of RAY BAUM’S Act

I’ve been receiving a number of questions about the roll out of Kari’s Law and I figured I’d do a quick post on it, even though it is not technically a TCPA issue.

At a high level the Act requires that multi-line telephone systems (including certain VOIP and cloud-based systems) have the ability to pass a 911 dial through the system without having to “press 9” or any other number. It also requires certain notification capabilities to held guide first responders to the “dispatchable location” of the 911 report… READ MORE

Dispatch may regionalize sooner as Southwick staffing dips (MA)

WESTFIELD — As the city renovates its dispatch center to accommodate the expansion to cover Southwick, staffing shortages may prompt the changeover to happen sooner than planned.

Westfield Public Safety Communications Administrator Nina Barszcz, who has been overseeing the regionalization effort, told the Public Safety Communications Commission last week that Southwick dispatchers have been leaving their jobs faster than planners had predicted. She said some dispatchers have opted to find new jobs now rather than wait until the beginning of full regionalization. The town is not hiring replacements…

From the Command Center: A Conversation with Walter “Pete” Landon, Maryland Governor’s Office of Homeland Security

By Lori Stone, Senior Public Safety Advisor, First Responder Network Authority

When Walter “Pete” Landon was growing up in Montreal, Canada, he idolized the Royal Canadian Mounted Police. But he was an American citizen whose father had moved the family north for work, and therefore couldn’t fulfill his dream of becoming a Mountie. Now, after more than three decades spent in law enforcement with local and state departments in Maryland, he can look back on a career in law enforcement with pride and the insights of how policing has evolved in that time. In particular, he has seen how technology has improved the way officers communicate and share information, starting with the age-old phenomenon known as “skip.”

READ FULL ARTICLE

Craig Enderle retires after 21 years with central dispatch (NY)

Craig Enderle retires after 21 years with central dispatch (NY)

Craig Enderle has been helping people out of emergency situations for more than two decades.

A emergency dispatcher and a firefighter, Enderle plans on retiring from the emergency dispatch office after 21 years on the job. His last day will be Jan. 28.

Enderle was working as a county training coordinator at a fire training course when he worked with a previous emergency services director…

Alamosa 911 Dispatcher Arrested On Sexual Assault Charge (CO)

RIO GRANDE COUNTY, Colo. (CBS4) – A 911 dispatcher with the Colorado State Patrol’s Alamosa office was arrested Wednesday mid-afternoon after authorities were alerted to a possible sexual assault that occurred the night before.

Tony Jackson Hill, 36, was taken into custody on two sexual assault felony charges.

The Rio Grande County Sheriff’s Office said it was alerted to the possible sexual assault at 10 p.m. Tuesday. The agency has not provided information about where it responded to or who it was alerted by… READ MORE

All of Haines’ emergency dispatchers caught COVID but stayed on the job to answer 911 calls (AK)

All of Haines’ emergency dispatchers caught COVID but stayed on the job to answer 911 calls (AK)

The Haines 911 dispatch office is located in the Public Safety building at 315 Haines Highway (photo by Jillian Rogers/KHNS)

All three of Haines’ emergency dispatchers have tested positive for COVID-19, but officials say they’ve elected to stay on the job anyway to field 911 calls from the public safety building.

Haines borough manager Annette Kreitzer says the dispatch office’s three-person staff tested positive for COVID-19 last week. She was alerted last Tuesday, Jan. 11 of the situation…