Communications center promotions announced (AR)

Garland County recently announced the latest promotions within the Garland County Communications Center.

“These promotions are the result of independent emergency communications testing, as well as a series of independent and internal interviews, conducted earlier in the year,” James Martin, director Garland County 911 Communications Center, said in a news release.

Brittney Bettis was promoted from Level II telecommunicator to Level III telecommunicator, the release said… READ MORE

City working to cut 9-1-1 response times (TX)

City working to cut 9-1-1 response times (TX)

Northern Ellis Emergency Dispatch (NEED), which operates out of the Midlothian Police Department facility, last week launched a new Emergency Medical Dispatch system for the citizens of Midlothian. Pictured in the photo is NEED manager Christine Thompson (standing), working with emergency dispatcher Raquel Deranjic to field a call on launch day.

Midlothian’s 9-1-1 operators recently began using medical dispatch protocols designed to provide immediate response to callers’ needs and at the same time dispatch emergency personnel without delay.

While previous procedures limited dispatchers to obtaining the location where help was needed and a brief description of the emergency, new protocols allow them to provide instructions for treating the emergency until help arrives…

Minnesota call center supervisor named director of Delaware County 911 communications (IN)

Minnesota call center supervisor named director of Delaware County 911 communications (IN)

MUNCIE, Ind. — A new 911 director has been hired for Delaware County.

Bernard “Fred” Cummings will oversee the Delaware County Emergency Communications Center when he arrives in Muncie to take the position in mid-January. He has been serving as a PSAP (public safety answering points) shift supervisor in a suburb of Minneapolis, according interim 911 director Barry Ritter.

PSAPs are the primary answering points for wireless 911 calls…

Perquimans providing temporary 911 service in Gates (NC)

GATESVILLE — Because of staffing shortages at the Gates County 911 center, Perquimans County’s 911 center is also temporarily providing dispatching services in the neighboring county.

Gates County Manager Tim Wilson said the Gates County 911 Communications Center enacted its mutual aid agreement with the Perquimans County 911 Center on Friday, Dec. 17.

Under the agreement, the Gates County 911 Dispatch Center has temporarily relocated to the 911 center in Perquimans and Gates telecommunicators began working at the Perquimans center at 6 p.m. on Dec. 17… READ MORE

CPD dispatcher fumes over lack of police resources: ‘CPD is short manpower and you are being lied to by the mayor’ (IL)

CPD dispatcher fumes over lack of police resources: ‘CPD is short manpower and you are being lied to by the mayor’ (IL)

Keith Thornton | Facebook

Keith Thornton, who gained widespread praise for his handling of Chicago police dispatching duties in the minutes after a gunman fatally shot Officer Ella French and gravely wounded her partner during a traffic stop in August, is fed up.

“Keith is p*ssed. Keith is p*ssed right now,” Thornton said as he opened a nearly 30-minute-long Facebook video rant about anemic staffing levels in a North Side police district.

You can watch the video here