Why are communities going to a consolidated dispatch center? (NY)

Why are Cuyahoga Falls and other communities looking to form a consolidated dispatch center?

About a decade ago, the state tried to limit the number of dispatch centers per county, based on population — but the deadline to do so has long since passed, said Summit’s 911 coordinator Mike Banks.

Summit County was to have no more than four; the county currently has 12.

The top four are currently Akron and the Summit County Sheriff’s Office; Cuyahoga Falls; Stow; and Southwest Summit Communications, covering Copley, Norton, Barberton and Springfield…

Design of consolidated 911, emergency operations center taking shape in Lake County (FL)

Design of consolidated 911, emergency operations center taking shape in Lake County (FL)

Planning for Lake County’s consolidated 911/emergency operations center is well underway, with details of what should be included in the $40 million facility and how it will be funded on the horizon.

The Lake County Board on Friday got its first overview of a regional center, envisioned for years as the backbone to consolidate numerous 911 centers throughout the county and house the emergency operations center and emergency telephone systems board under one roof…

Op-Ed: The first lesson of fielding 911 calls: Don’t be alarmist (CA)

Fourteen-year-old Valentina Orellana-Peralta was shopping with her mother two days before Christmas when she was killed by a stray bullet fired by police in the North Hollywood Burlington store. The question of why this tragedy happened falls not only on the officer’s action in that moment, but also on the information the police were given when they were sent to the store.

The officers were responding to 911 calls about a man attacking people at the North Hollywood store. Dispatch radio traffic reveals that some callers accurately reported the man was using a bicycle lock. At least one caller erroneously said he had a gun. An officer opened fire with a rifle, killing the suspect, Daniel Elena-Lopez. During the confrontation, a police round struck Valentina through a dressing room wall…

Pinellas County in need of 911 dispatchers to fill vacant positions (FL)

Pinellas County in need of 911 dispatchers to fill vacant positions (FL)

Across the country, 911 Call Centers are dealing with short staffing. Pinellas County is no exception.

PINELLAS COUNTY, Fla. — 911 call centers across the country are in need of applicants. Telecommunication dispatchers are in high demand with staffing shortages and high turnover in departments across the U.S.

In Pinellas County, it’s no different. 21 percent of its telecommunications dispatch positions are vacant which equals out to a whopping 26 openings. 

10 Tampa Bay spoke with the Pinellas County Emergency Service Department Director Jim Fogarty about how he makes do with less staff… 

Columbia Heights police, staff discuss public safety in ‘Roll Call’ podcast

Columbia Heights police, staff discuss public safety in ‘Roll Call’ podcast

The Columbia Heights Police Department is filling the airwaves with a podcast, “Roll Call,” that was launched last March in an effort to inform residents and other listeners about various public safety topics and issues.

The public safety personnel on the “Roll Call” roster include host Ben Sandell, who serves as the city of Columbia Heights’ communications coordinator, along with co-hosts Columbia Heights police officers Mohammed Farah and Tabitha Wood, who replaced former officer Darry Jones, who participated in the first four episodes of the podcast before leaving the department last June to move out of state…

Miller retires after more than three decades as communications officer (MD)

Miller retires after more than three decades as communications officer (MD)

OAKLAND — Last month, Byron Miller retired after over 31 years as a public safety communications officer for Garrett County.

He started out as a volunteer with the Northern Rescue Squad in 1984, which led to acquaintances with the current 911 dispatchers, which is what the position was called at the time.

“Encouragement from several of them and particularly my wife led me to this career for the next 30-plus years,” Miller said…