Voices from the frontlines: FirstNet devices help first responders coordinate across jurisdictions during the pandemic

  • By: David Buchanan, Director of Public Safety Engagement, First Responder Network Authority

As a part of the COVID-19 response, first responders are turning to FirstNet-enabled devices to make emergency communications efficient and effective during this critical time. From connecting socially distant 9-1-1 call takers to coordinating logistics for distributing personal protective equipment (PPE) across state lines, FirstNet-enabled devices have played a supporting role in mitigating health risks in communities across the nation. The network’s mission critical capabilities, like priority and preemption, are allowing first responders to send and receive information seamlessly.

Here are some of their stories.

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Columbus expanding ‘Right Response Unit’ to provide more social workers to 911 call center (OH)

COLUMBUS, Ohio (WSYX) — The ‘Right Response Unit,’ a triage pod in the city’s 911 emergency call center, is expanding.

It started as a pilot program in June. State certified clinicians are on hand to take 911 calls and help those in crisis.

When there is no imminent danger or violence, they can avoid sending first responders to the scene altogether.

“The data shows about 50% of the time we can triage that call and link that individual with the appropriate resources, provide care over the phone, link them with the resource and not have to dispatch a response at all,” Columbus Fire Captain Matthew Parrish said…

Red Deer allocates $1.29 million provincial grant towards Next Generation 9-1-1 telephone system (Canada)

Red Deer city council approved on Monday the use of an additional $1.29 million in provincial grant funding towards the Next Generation 9-1-1 (NG9-1-1) telephone system.

The NG9-1-1, an expansion in 9-1-1 services mandated by the Canadian Radio-Television and Broadcasting Services (CRTC), was proposed to the national public in 2013. Advancements include 9-1-1 communication via text messages, video calls, sending pictures, and medical information easily to first responders. All telecommunications providers must update their networks to get ready for NG9-1-1 by Mar. 1, 2022… READ MORE

NY Pilot of FirstNet Public Safety Network Enhances Operational Readiness and Emergency Response

Governor Kathy Hochul has announced a successful collaboration between the New York Power Authority and AT&T to pilot FirstNet, built with AT&T, as part of a NYPA private wireless Long-Term Evolution (LTE) technology pilot project. FirstNet is the only nationwide, high-speed broadband communications platform dedicated to America’s first responders and the extended public safety community. The NYPA project aims to build a secure, robust and reliable LTE network and enhance the statewide utility’s readiness and operational and programmatic capabilities. As an organization that could be called upon to help support New York’s public safety in day-to-day operations and during emergency response, NYPA is evaluating FirstNet’s ability to equip its employees with new capabilities and reliable access to critical information while in the field, allowing them to better serve New York State and advance New York’s energy system resiliency goals…

Georgia Senate committee passes bill to overhaul 911 training

Georgia Senate committee passes bill to overhaul 911 training

Reveal Chief Investigator Brendan Keefe reported Tuesday afternoon that the bill had advanced unanimously out of the Georgia Senate Public Safety Committee.

ATLANTA — A Georgia Senate committee has passed a bill overhauling the state’s 911 system and training standards following an 11Alive Reveal investigation last year that found dozens of people had been in need of life-saving assistance at Atlanta’s airport while 911 operators were expressly barred from giving them.

Reveal Chief Investigator Brendan Keefe reported Tuesday afternoon that the bill had advanced unanimously out of the Georgia Senate Public Safety Committee…

Philadelphia Mom Unites With 911 Dispatcher Who Helped Deliver Her Baby While In The Car (PA)

Philadelphia Mom Unites With 911 Dispatcher Who Helped Deliver Her Baby While In The Car (PA)

A Philadelphia mother was united with the 911 dispatcher who helped coach her during childbirth, Today reports. In November, Charlotte Fatoma went into labor en route to the hospital and eventually called 911, where dispatcher Elyce Rivera took her call.

Rivera, who started her new position four weeks prior, guided Fatoma through her delivery after the new mother pulled over while on the highway.

Fatoma decided to name her newborn daughter Elizabeth Elyce to honor Rivera’s service. The gratitude didn’t stop there, as Rivera was asked to be the baby’s godmother, People reports. The dispatcher happily accepted the proposition… READ MORE